Chapter 4 Configuring Personal Assistant

Configuring Messaging

Adding Personal Assistant Without Previously Defined Partitions, page 1-20

Failover Server Names—The ordered list of servers that should take over for the server if it becomes disabled. Using the Personal Assistant failover capability requires careful planning, and affects the number of telephony ports you can define for the servers. See the “Creating Server Clusters” section on page 1-10for an explanation of configuring Personal Assistant clusters with and without failover.

Step 3 Save your changes as applicable:

If you are creating a new server, click Insert. Personal Assistant saves the server settings and adds the new server to the list in the left column.

If you are updating an existing server, click Save. Personal Assistant saves and activates your changes.

Tip Do not configure the debug or trace settings unless instructed to by Cisco Technical Support. Debug and trace settings can have an adverse effect on server performance, and they generate a large amount of data that only Cisco can interpret. These features exist so that Cisco can use them to help identify and fix any problems you encounter with the software. See the “Collecting Trace and Debug Information” section on page 6-15for more information.

You can remove a server by selecting it in the left column, and then clicking Delete when the server properties are displayed.

The Personal Assistant server restarts automatically when any changes, except those made to the trace and debug settings, are saved. To manually start or stop the servers, or to verify that a particular server is up and running, use the Control Center by selecting System > Control Center. See the “Starting and Stopping the Servers and License Manager” section on page 6-14for details.

Configuring Messaging

Personal Assistant can provide e-mail paging, calendar-based call routing services, and direct access to the voice mail system. Personal Assistant integrates with Microsoft Exchange to provide calendar-based call routing, and if you are using Cisco Unity, Personal Assistant can integrate with the Exchange server you are already using. Personal Assistant can also automatically send e-mail notification to users when their PINs have been changed. You must configure the messaging parameters to enable these services for your users. If you do not want to enable one or more of these services, leave the settings for the service blank.

Personal Assistant must have administrator access to Microsoft Exchange to obtain a user calendar information. This information is used when evaluating call routing rules that include calendar-based conditions.

You must have the voice mail server set up and configured on a system separate from Personal Assistant.

Personal Assistant must have administrator access to the voice mail system to obtain user mailbox account information and stored voice mail messages. These voice mail settings are also used to redirect calls to user voice mail without ringing the user phone, based on the user rules that include voice mail as a destination.

If you are using Cisco Unity, and you do not know the Cisco Unity mailbox name, do the following two procedures in the order listed. Otherwise, skip to the “To Configure Messaging” procedure on page 4-13.

Cisco Personal Assistant 1.4 Installation and Administration Guide

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Cisco Systems 1.4 manual Configuring Messaging

1.4 specifications

Cisco Systems 1.4 represents a notable advancement in the company's portfolio of networking solutions, emphasizing enhanced performance, security, and scalability. This version is designed to cater to the changing landscape of networking demands, particularly in hybrid and cloud environments.

One of the standout features of Cisco Systems 1.4 is its enhanced security protocols. With cyber threats on the rise, Cisco has integrated advanced security measures, including end-to-end encryption and improved threat detection measures. These features help organizations safeguard their data against breaches and unauthorized access, a critical concern in today’s digital age.

Another significant characteristic of Cisco Systems 1.4 is its support for advanced network automation. By leveraging Artificial Intelligence (AI) and Machine Learning (ML), this version automates routine networking tasks, such as configuring and monitoring network devices. This not only streamlines operations but also reduces human error, thereby enhancing overall network reliability and efficiency.

The addition of new collaboration tools is another highlight. Cisco's commitment to facilitating seamless communications is evident, with improved features that enable better integration of voice, video, and messaging services. The unified communications experience allows businesses to foster teamwork, regardless of location.

Moreover, Cisco Systems 1.4 supports the latest networking technologies, including Software-Defined Networking (SDN) and Network Function Virtualization (NFV). These technologies enable greater flexibility in network management, allowing organizations to adapt quickly to changing requirements and optimize their resources effectively.

Scalability is a key feature in Cisco Systems 1.4, making it suitable for businesses of all sizes. The architecture allows for easy expansion and integration with existing systems, ensuring a smooth transition as organizations grow.

In addition to these technological advancements, Cisco Systems 1.4 boasts a user-friendly interface, making it accessible for IT professionals and enhancing productivity. The intuitive controls and dashboards facilitate quick troubleshooting and management.

In summary, Cisco Systems 1.4 stands out with its robust security features, advanced automation capabilities, seamless collaboration tools, support for modern networking technologies, and superior scalability. Collectively, these characteristics position this version as a formidable solution for modern networking challenges, fostering innovation and efficiency in various industries.