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Cisco Personal Assistant 1.4 Installation and Administration Guide
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Chapter 4 Configuring Personal Assistant
Configuring Messaging
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Adding Personal Assistant Without Previously Defined Partitions, page 1-20
• Failover Server Names—The ordered list of servers that should take over for the server if it becomes
disabled. Using the Personal Assistant failover capability requires careful planning, and affects the
number of telephony ports you can define for the servers. See the “Creating Server Clusters” section
on page 1-10 for an explanation of configuring Personal Assistant clusters with and without failover.
Step 3 Save your changes as applicable:
• If you are creating a new server, click Insert. Personal Assistant saves the server settings and adds
the new server to the list in the left column.
• If you are updating an existing server, click Save. Personal Assistant saves and activates your
changes.
Tip Do not configure the debug or trace settings unless instructed to by Cisco Technical Support. Debug and
trace settings can have an adverse effect on server performance, and they generate a large amount of data
that only Cisco can interpret. These features exist so that Cisco can use them to help identify and fix any
problems you encounter with the software. See the “Collecting Trace and Debug Information” section
on page 6-15 for more information.
You can remove a server by selecting it in the left column, and then clicking Delete when the server
properties are displayed.
The Personal Assistant server restarts automatically when any changes, except those made to the trace
and debug settings, are saved. To manually start or stop the servers, or to verify that a particular server
is up and running, use the Control Center by selecting System > Control Center. See the “Starting and
Stopping the Servers and License Manager” section on page 6-14 for details.
Configuring Messaging
Personal Assistant can provide e-mail paging, calendar-based call routing services, and direct access to
the voice mail system. Personal Assistant integrates with Microsoft Exchange to provide calendar-based
call routing, and if you are using Cisco Unity, Personal Assistant can integrate with the Exchange server
you are already using. Personal Assistant can also automatically send e-mail notification to users when
their PINs have been changed. You must configure the messaging parameters to enable these services
for your users. If you do not want to enable one or more of these services, leave the settings for the
service blank.
Personal Assistant must have administrator access to Microsoft Exchange to obtain a user calendar
information. This information is used when evaluating call routing rules that include calendar-based
conditions.
You must have the voice mail server set up and configured on a system separate from Personal Assistant.
Personal Assistant must have administrator access to the voice mail system to obtain user mailbox
account information and stored voice mail messages. These voice mail settings are also used to redirect
calls to user voice mail without ringing the user phone, based on the user rules that include voice mail
as a destination.
If you are using Cisco Unity, and you do not know the Cisco Unity mailbox name, do the following two
procedures in the order listed. Otherwise, skip to the “To Configure Messaging” procedure on page 4-13.