Appendix A Personal Assistant Administration Page Reference

Server Configuration

Table A-12

Servers > Server Configuration Page

 

 

 

Field

 

Description

 

 

 

Server List

 

A list of the Personal Assistant servers that you have inserted into the Personal Assistant

 

 

server cluster (shown in the left column).

 

 

Click a server to view or change its configuration.

 

 

 

Server Name

 

A unique name for the Personal Assistant server. This is not the same as the server DNS name

 

 

or IP address. It is a name that Personal Assistant uses internally for identifying the server.

 

 

The name must be unique within the Personal Assistant cluster. Choose a naming convention

 

 

that is meaningful to you.

 

 

Hostname or IP Address

The DNS name or IP address of the Personal Assistant server.

 

 

Media Termination UDP Port

The start of the range of UDP ports that the Personal Assistant server will use for phone calls.

Begin

 

The number should be even: Personal Assistant will only use even port numbers. For example,

 

 

if you use 32000 as the starting port, Personal Assistant will use ports 32000, 32002, 32004,

 

 

and so forth.

 

 

The number of UDP ports used is based on the Personal Assistant Number of Telephony Ports

 

 

setting.

 

 

Route Address Provider

The CTI Manager that will provide the JTAPI service required for the Personal Assistant and

 

 

automated attendant CTI route points (phone number).

 

 

You must select a provider that resides in the same Cisco CallManager cluster in which the

 

 

CTI route points are configured.

 

 

You must first configure a JTAPI provider. See the “Telephony Configuration” section on

 

 

page A-26for more information.

 

 

 

Route Address

 

The phone extension for the Personal Assistant server, which you must define as a CTI route

 

 

point in Cisco CallManager.

 

 

Users call this number to reach Personal Assistant.

 

 

If you are using more than one Personal Assistant server, you should consider configuring the

 

 

“call forward busy” and “call forward no answer” extensions for the CTI route point to use the

 

 

number of another Personal Assistant server. This ensures that a user can reach

 

 

Personal Assistant even if the server the user calls is busy. See the “Setting Up

 

 

Personal Assistant Server Load Balancing” section on page 1-13.

 

 

AA Route Address

The phone extension for a simple automated attendant that will use Personal Assistant to allow

 

 

callers to reach a user by saying the user name. You must define this extension as a CTI route

 

 

point in Cisco CallManager.

 

 

You must also record and configure a prompt for the automated attendant. See the “Creating a

 

 

Simple Automated Attendant” section on page 4-15for more information.

 

 

Media Port Provider

The Cisco CallManager server that will provide the Skinny service required for the media

 

 

ports.

 

 

You must select a provider that resides in the same Cisco CallManager cluster in which the

 

 

Personal Assistant CTI route point is configured.

 

 

You must first configure a Skinny provider. See the “Telephony Configuration” section on

 

 

page A-26for more information.

 

 

 

Cisco Personal Assistant 1.4 Installation and Administration Guide

 

OL-4590-03

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Cisco Systems 1.4 manual Field Description, Personal Assistant Server Load Balancing section on

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