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Cisco Personal Assistant 1.4 Installation and Administration Guide
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Appendix A Personal Assistant Administration Page Reference
Telephony Configuration
Use the Systemwide Rule Sets page to create sets of rules that can be applied to all calls that come
through the Personal Assistant system. For example, you might want to send all calls to user voice
mailboxes after regular work hours.
You set up destinations and destination groups, personal address book callers and caller groups, and rules
and rule sets, in much the same way a user would. (Refer to the Personal Assistant User Guide for
instructions on how to set these up.)
However, when creating systemwide rules, in addition to regular destinations, you can select from one
of five virtual destinations—User Work Phone, User Home Phone, User Mobile Phone, User Pager, User
Voice Mail—that map to actual user destination values when a rule is applied.
For example, you can create the rule “Direct the call to destination “User Voice Mail” and do not screen
the call.” When Personal Assistant intercepts a call, it searches the directory for the user voice mail
number, and routes the call there.
You can also use the call-forwarding rule tester to see how Personal Assistant would forward an
incoming call based on your systemwide rules. Note that the call-forwarding rule tester for systemwide
rules always assumes that the option Always Apply System Rules is selected.
After you create and activate systemwide rule sets, return to the main configuration page by clicking
System Configuration > Return to System Configuration, then turn on the systemwide rule-processing
feature by specifying the conditions under which the rules are applied. See the “Systemwide Rule
Options” section on page A-25.
Telephony Configuration
The Telephony Configuration page opens when you select System > Telephony.
Table A-16 describes the fields on the Telephony Configuration page. Use the Telephony Configuration
page to configure the telephony providers that create the connection between Personal Assistant and
Cisco CallManager.
Note You must create at least one JTAPI provider and one Skinny provider before you can configure a
Personal Assistant server. These providers must be in the same Cisco CallManager cluster as the one to
which the Personal Assistant server homes (that is, where the Personal Assistant server phone numbers
are defined). See the “Server Configuration” section on page A-16 for more information on server
configuration.
Tab l e A-16 System > Telephony Configuration Page
Field Description
Provider List The left-hand column lists the providers you have already created. They are listed according
to the provider group names you create when defining the provider.
Click on a provider name to view the provider characteristics.