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Cisco Personal Assistant 1.4 Installation and Administration Guide
OL-4590-03
Appendix A Personal Assistant Administration Page Reference
Speech Services Configuration
Speech Services Configuration
The Speech Services Configuration page opens when you select System > Speech Services.
Table A-14 describes the fields on the Speech Services Configuration page. Use the Speech Services
Configuration page to configure the speech servers and the speech-recognition characteristics used when
a user dials a number by speaking the name of the party to be called or when accessing voice mail. When
you have modified data in the fields on the page, click Save to save your changes.
If you have made changes on the Corporate Directory Settings page, and you need the changes to take
effect immediately, use the Speech Services page to refresh the corporate directory information by
clicking Refresh Now.
Personal Assistant comes preconfigured for dialing by name, so you only need to change the speech
recognition settings if you find they do not work well for your organization. You might want to change
these settings if there are a large number of similarly named people in your organization, or if speech
patterns among your users prevent the speech-recognition software from confidently interpreting their
requests. Trial and error is the only effective way to determine whether you need to make changes to
these settings to best suit your needs.
If the speech-recognition software encounters too many problems in understanding a caller, the caller is
sent to the operator. You enter the operator extension on the System > Miscellaneous Settings page.
Tab l e A-14 System > Speech Services Configuration Page
Field Considerations
Daily Automatic Refresh Check this check box for Personal Assistant to automatically update user information from
the corporate directory on a daily schedule.
Changes to the corporate directory require Personal Assistant to recompile its
speech-recognition grammar and to update various information that is kept in cache, such as
phone numbers for call routing. Because it can take Personal Assistant a significant amount
of time to do this, pick a time when directory updates are complete for the day, and there is
less user access to Personal Assistant and the directory.
Uncheck this check box if you want to do only manual refreshes.
You can click Refresh Now at any time to have Personal Assistant update user information
immediately. For example, you might want to force a refresh if a large number of updates
have been made to the directory, or if Personal Assistant is encountering a large number of
speech-recognition errors.
You can also view information about the last refresh by clicking Last Refresh Details.
Note that if a refresh is not successful, Personal Assistant services may not run and some
Personal Assistant features may be unavailable. For information on resolving problems with
refreshes, see the “Troubleshooting Failed System Refreshes” section on page 6-11.
Refresh Schedule Use the hour and minute lists to set the time for Personal Assistant to run the daily refresh.
Send Refresh Status Check this check box for Personal Assistant to send you the refresh status by e-m ail when a
refresh has completed.
Administrator E-mail Address Enter the e-mail address where you want Personal Assistant to send the refresh notification.