Speech Services Configuration

Appendix A Personal Assistant Administration Page Reference

The Speech Services Configuration page opens when you select System > Speech Services.

Table A-14describes the fields on the Speech Services Configuration page. Use the Speech Services Configuration page to configure the speech servers and the speech-recognition characteristics used when a user dials a number by speaking the name of the party to be called or when accessing voice mail. When you have modified data in the fields on the page, click Save to save your changes.

If you have made changes on the Corporate Directory Settings page, and you need the changes to take effect immediately, use the Speech Services page to refresh the corporate directory information by clicking Refresh Now.

Personal Assistant comes preconfigured for dialing by name, so you only need to change the speech recognition settings if you find they do not work well for your organization. You might want to change these settings if there are a large number of similarly named people in your organization, or if speech patterns among your users prevent the speech-recognition software from confidently interpreting their requests. Trial and error is the only effective way to determine whether you need to make changes to these settings to best suit your needs.

If the speech-recognition software encounters too many problems in understanding a caller, the caller is sent to the operator. You enter the operator extension on the System > Miscellaneous Settings page.

Table A-14 System > Speech Services Configuration Page

Field	Considerations

Daily Automatic Refresh	Check this check box for Personal Assistant to automatically update user information from
	the corporate directory on a daily schedule.
	Changes to the corporate directory require Personal Assistant to recompile its
	speech-recognition grammar and to update various information that is kept in cache, such as
	phone numbers for call routing. Because it can take Personal Assistant a significant amount
	of time to do this, pick a time when directory updates are complete for the day, and there is
	less user access to Personal Assistant and the directory.
	Uncheck this check box if you want to do only manual refreshes.
	You can click Refresh Now at any time to have Personal Assistant update user information
	immediately. For example, you might want to force a refresh if a large number of updates
	have been made to the directory, or if Personal Assistant is encountering a large number of
	speech-recognition errors.
	You can also view information about the last refresh by clicking Last Refresh Details.
	Note that if a refresh is not successful, Personal Assistant services may not run and some
	Personal Assistant features may be unavailable. For information on resolving problems with
	refreshes, see the “Troubleshooting Failed System Refreshes” section on page 6-11.

Refresh Schedule	Use the hour and minute lists to set the time for Personal Assistant to run the daily refresh.

Send Refresh Status	Check this check box for Personal Assistant to send you the refresh status by e-mail when a
	refresh has completed.

Administrator E-mail Address	Enter the e-mail address where you want Personal Assistant to send the refresh notification.

Cisco Personal Assistant 1.4 Installation and Administration Guide

	OL-4590-03	A-21

1.4 specifications

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Cisco Systems 1.4 manual Speech Services Configuration

Models: 1.4

Field

1.4 specifications