Chapter 5 Preparing Users for Personal Assistant

Dialing Personal Assistant

Dialing Personal Assistant

You need to tell users what number to dial to access Personal Assistant in order to use the dial-by-name feature, to access their voice mail, or to use other features of the telephony interface. The

Personal Assistant access number is the extension you configured as the CTI route point.

You also need to tell users the PIN to use to access protected features such as call-forwarding rules and voice mail browsing. By default, Personal Assistant uses the same PIN established for access to Cisco CallManager. Alternatively, if the system is integrated with Cisco Unity, you can set up Personal Assistant to use the Cisco Unity subscriber phone password as the PIN.

Obtaining Help

Users can access Help with the Personal Assistant web user interface in any of the following ways:

•From the Help menu:

–Access Help for the page you are viewing by selecting Help > For This Screen.

–Access the contents of the Help system by selecting Help > Contents and Index.

•To print a copy of the manual associated with the application, or to view or search an Adobe Acrobat version of the Help system, click the PDF button in the top left corner of the Help system. If you have Adobe Acrobat Reader installed (either as an independent application or as a plug-in to your browser), the document opens.

From Acrobat Reader, you can search the entire manual, print the entire manual or selected pages, or read the manual online. If the table of contents for the document is not already displayed on the left side of the page, click the Bookmarks and Page button to view it. The bookmarks provide an easy way to navigate through the document.

•Users can access Help in the telephony interface at any time by saying “help.”

Managing Users

You can manage some Personal Assistant users through the Reset User Information page. Select System > Reset User Information to open the page.

You can make the following changes:

•Reset the user PIN—You can make this change if the system is configured to use the

Cisco CallManager PIN. Personal Assistant requires the new PIN the next time the user(s) log on. This is useful if a user forgets a PIN. Changing the PIN does not affect the user configuration. The user can also reset the PIN through the user interface.

You can also configure Personal Assistant to automatically notify users of PIN changes by e-mail. For more information about automatic PIN change notification, see the “Messaging Configuration” section on page A-10.

Note If the system is configured to use the Cisco Unity subscriber phone password as the PIN, you cannot reset the PIN through any Personal Assistant interface. The phone password must be reset in Cisco Unity. Also, users will not receive e-mail notification of PIN changes.

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Cisco Systems 1.4 manual Dialing Personal Assistant, Obtaining Help, Managing Users
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1.4 specifications

Cisco Systems 1.4 represents a notable advancement in the company's portfolio of networking solutions, emphasizing enhanced performance, security, and scalability. This version is designed to cater to the changing landscape of networking demands, particularly in hybrid and cloud environments.

One of the standout features of Cisco Systems 1.4 is its enhanced security protocols. With cyber threats on the rise, Cisco has integrated advanced security measures, including end-to-end encryption and improved threat detection measures. These features help organizations safeguard their data against breaches and unauthorized access, a critical concern in today’s digital age.

Another significant characteristic of Cisco Systems 1.4 is its support for advanced network automation. By leveraging Artificial Intelligence (AI) and Machine Learning (ML), this version automates routine networking tasks, such as configuring and monitoring network devices. This not only streamlines operations but also reduces human error, thereby enhancing overall network reliability and efficiency.

The addition of new collaboration tools is another highlight. Cisco's commitment to facilitating seamless communications is evident, with improved features that enable better integration of voice, video, and messaging services. The unified communications experience allows businesses to foster teamwork, regardless of location.

Moreover, Cisco Systems 1.4 supports the latest networking technologies, including Software-Defined Networking (SDN) and Network Function Virtualization (NFV). These technologies enable greater flexibility in network management, allowing organizations to adapt quickly to changing requirements and optimize their resources effectively.

Scalability is a key feature in Cisco Systems 1.4, making it suitable for businesses of all sizes. The architecture allows for easy expansion and integration with existing systems, ensuring a smooth transition as organizations grow.

In addition to these technological advancements, Cisco Systems 1.4 boasts a user-friendly interface, making it accessible for IT professionals and enhancing productivity. The intuitive controls and dashboards facilitate quick troubleshooting and management.

In summary, Cisco Systems 1.4 stands out with its robust security features, advanced automation capabilities, seamless collaboration tools, support for modern networking technologies, and superior scalability. Collectively, these characteristics position this version as a formidable solution for modern networking challenges, fostering innovation and efficiency in various industries.
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