Chapter 4 Configuring Personal Assistant

Integrating Personal Assistant with an Octel Voice Messaging System

The Personal Assistant server must be able to connect to the Cisco Unity server by using the DNS name <Cisco Unity server name>.<Cisco Unity domain name>.cisco.com. To enable the Personal Assistant server to resolve the Cisco Unity server name, you might need to add the name and IP address of the Cisco Unity server to the Personal Assistant server hosts file.

To Ensure That the Personal Assistant Server Can Connect to the Cisco Unity Server by Using the DNS Name

Step 1 On the Personal Assistant server, open a command window, enter ping <Cisco Unity Server Name>.<Cisco Unity Domain Name>.cisco.com, and press Enter.

Step 2 If the connection is successful, skip to the following “To Test the Integration with Cisco Unity” procedure. Otherwise, continue with Step 3.

Step 3 Browse to the directory C:\Winnt\System32\Drivers\Etc, and open the hosts file in Notepad. Step 4 Add an entry in the following format:

<Cisco Unity Server IP Address> <Cisco Unity Server Name>.<Cisco Unity Domain Name>.cisco.com.

For example: 172.16.10.1 mlewando.unified.cisco.com

Note that there is a space between the IP address and the DNS name.

Step 5 Save and close the file.

Step 6 Open a command window, enter ping <Cisco Unity Server Name>.<Cisco Unity Domain Name>.cisco.com, and press Enter to verify that the Cisco Unity server can by accessed by using the name you entered in Step 4.

To Test the Integration with Cisco Unity

Step 1 Call the Personal Assistant number from any user extension.

Step 2 Say “voice mail.”

Step 3 When you access Cisco Unity voice mail for the first time, a Personal Assistant profile in Exchange is automatically created and you are transferred to the Cisco Unity number. If your call is transferred to Cisco Unity, continue to follow the tasks in the “Personal Assistant Configuration Task List” section on page 4-1. If your call is not transferred to Cisco Unity, continue with Step 4.

Step 4 If your call is not transferred to Cisco Unity, the Personal Assistant profile in Exchange may not have been created correctly. To verify whether the profile was created and to manually create it if necessary, see the “Users Cannot Log On to Cisco Unity Voice Mail” section on page 6-7.

Step 5 Repeat Step 1 through Step 3.

Integrating Personal Assistant with an Octel Voice Messaging System

When Personal Assistant is integrated with Octel voice messaging systems, Personal Assistant allows users to forward incoming calls to their Octel mailboxes by using rules. Personal Assistant distinguishes which calls Octel would treat as internal calls (calls from callers who have an Octel mailbox on the same

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1.4 specifications

Cisco Systems 1.4 represents a notable advancement in the company's portfolio of networking solutions, emphasizing enhanced performance, security, and scalability. This version is designed to cater to the changing landscape of networking demands, particularly in hybrid and cloud environments.

One of the standout features of Cisco Systems 1.4 is its enhanced security protocols. With cyber threats on the rise, Cisco has integrated advanced security measures, including end-to-end encryption and improved threat detection measures. These features help organizations safeguard their data against breaches and unauthorized access, a critical concern in today’s digital age.

Another significant characteristic of Cisco Systems 1.4 is its support for advanced network automation. By leveraging Artificial Intelligence (AI) and Machine Learning (ML), this version automates routine networking tasks, such as configuring and monitoring network devices. This not only streamlines operations but also reduces human error, thereby enhancing overall network reliability and efficiency.

The addition of new collaboration tools is another highlight. Cisco's commitment to facilitating seamless communications is evident, with improved features that enable better integration of voice, video, and messaging services. The unified communications experience allows businesses to foster teamwork, regardless of location.

Moreover, Cisco Systems 1.4 supports the latest networking technologies, including Software-Defined Networking (SDN) and Network Function Virtualization (NFV). These technologies enable greater flexibility in network management, allowing organizations to adapt quickly to changing requirements and optimize their resources effectively.

Scalability is a key feature in Cisco Systems 1.4, making it suitable for businesses of all sizes. The architecture allows for easy expansion and integration with existing systems, ensuring a smooth transition as organizations grow.

In addition to these technological advancements, Cisco Systems 1.4 boasts a user-friendly interface, making it accessible for IT professionals and enhancing productivity. The intuitive controls and dashboards facilitate quick troubleshooting and management.

In summary, Cisco Systems 1.4 stands out with its robust security features, advanced automation capabilities, seamless collaboration tools, support for modern networking technologies, and superior scalability. Collectively, these characteristics position this version as a formidable solution for modern networking challenges, fostering innovation and efficiency in various industries.
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