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Cisco Personal Assistant 1.4 Installation and Administration Guide
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Chapter 6 Troubleshooting Personal Assistant
Resolving Problems with Using Personal Assistant
Users Cannot Make Conference Calls (Cisco CallManager 3.3 or Later)
If you are using Cisco CallManager version 3.3 or later and if users are unable to make conference calls,
it may be that the Cisco CallManager service parameter for ad hoc conferencing is not set correctly. Note
that not all Cisco CallManager service releases and support patch releases contain the parameter.
Do the following procedure to verify the ad hoc conferencing parameter and reset it, if applicable.
To Verify the Ad Hoc Conferencing Service Parameter in Cisco CallManager
Step 1 Navigate to the Service Parameters Configuration page of the Cisco CallManager administration
interface.
Step 2 Click <Cisco CallManager server> in the Server list, and click Cisco CallManager in the Service list.
The Service Parameters Configuration page appears.
Step 3 Under Clusterwide Parameters (Feature - General), confirm that the ad hoc conferencing parameter is
set correctly, depending on the Cisco CallManager version:
Note that the parameter is not present in some engineering specials and service releases of the versions
listed.
If the value is incorrect, click the correct value, and click Update.
Caution The ad hoc conferencing parameter may be used by other telephony applications in your
system. We highly recommend that you contact your telephony system administrator before
changing the value.
Directed to Operator Too Often
If users report that they are being directed to the operator too often when using Personal Assistant, check
the speech recognition settings on the Personal Assistant server. See the “Configuring Speech
Recognition” section on page 4-4.
Too Many Available Options
If users report they are given too many options when using dial-by-name, you should reduce the Max
Disambiguate parameter of the speech recognition settings on the Personal Assistant server.
Cisco CallManager 4.1 Drop Ad Hoc Conference should be set to Never.
Cisco CallManager 4.0 Drop Ad Hoc Conference When Controller Leaves should be set to False.
Cisco CallManager 3.3 Drop Ad Hoc Conference When Creator Leaves should be set to False.