Appendix A Personal Assistant Administration Page Reference

Systemwide Rule Options

Table A-14

System > Speech Services Configuration Page (continued)

 

 

 

Field

 

Considerations

 

 

Max Help Count per Call

Enter the maximum number of times the user can ask Personal Assistant for help in an entire

 

 

Personal Assistant or voice mail session.

 

 

If the user asks for help more times than this number, Personal Assistant transfers the user

 

 

to the operator.

 

 

The Max Help Count per Call must be larger than Max Help Count per Dialog.

 

 

When the user is in voice mail, the user must ask for help three times the count configured

 

 

here before the count is considered exceeded.

 

 

The default is 5.

 

 

 

Systemwide Rule Options

The Systemwide Rule Options page opens when you select Systemwide Rules > Systemwide Rule Options.

Table A-15describes the fields on the System Rule Options page. If you want Personal Assistant to apply the rules of a systemwide rule set to incoming calls, you must both activate the rule set and specify the conditions under which the rules are applied. Use the System Rule Options page to specify the systemwide rule conditions. When you are done setting the conditions, click Save.

Table A-15 System > Systemwide Settings Page

Field

Considerations

 

 

System Rule Options

Select one of the following conditions for Personal Assistant to apply active rules to

 

incoming calls:

 

Never Apply System Rules—The default setting. Select to disable systemwide rule

 

processing. Personal Assistant applies only user-defined rules.

 

Always Apply System Rules (Ignore User Rules)—Select to disable user-defined rule

 

processing. Personal Assistant applies only systemwide rules.

 

Apply System Rules When No User Rule Is Applicable—Select to have

 

Personal Assistant evaluate the user-defined rules first. If no user rule applies,

 

Personal Assistant uses the systemwide rules.

 

Apply User Rules When No System Rule Is Applicable—Select to have

 

Personal Assistant evaluate the systemwide rules first. If no system rule applies,

 

Personal Assistant uses the user-defined rules.

 

Use caution when setting the Always Apply System Rules and Apply User Rules When No

 

System Rule Is Applicable options. The systemwide rules will take precedence over user

 

rules.

 

 

Systemwide Rules

The Systemwide Rule Sets page opens when you select Systemwide Rules > Systemwide Rules.

Cisco Personal Assistant 1.4 Installation and Administration Guide

 

OL-4590-03

A-25

 

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Cisco Systems 1.4 manual Systemwide Rule Options, Systemwide Rules

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