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Cisco Personal Assistant 1.4 Installation and Administration Guide
OL-4590-03
Appendix A Personal Assistant Administration Page Reference
Systemwide Rule Options
Systemwide Rule Options
The Systemwide Rule Options page opens when you select Systemwide Rules > Systemwide Rule
Options.
Table A-15 describes the fields on the System Rule Options page. If you want Personal Assistant to
apply the rules of a systemwide rule set to incoming calls, you must both activate the rule set and specify
the conditions under which the rules are applied. Use the System Rule Options page to specify the
systemwide rule conditions. When you are done setting the conditions, click Save.
Systemwide Rules
The Systemwide Rule Sets page opens when you select Systemwide Rules > Systemwide Rules.
Max Help Count per Call Enter the maximum number of times the user can ask Personal Assistant for help in an entire
Personal Assistant or voice mail session.
If the user asks for help more times than this number, Personal Assistant transfers the user
to the operator.
The Max Help Count per Call must be larger than Max Help Count per Dialog.
When the user is in voice mail, the user must ask for help three times the count configured
here before the count is considered exceeded.
The default is 5.
Table A-14 System > Speech Services Configuration Page (continued)
Field Considerations
Tab l e A-15 System > Systemwide Settings Page
Field Considerations
System Rule Options Select one of the following conditions for Personal Assistant to apply active rules to
incoming calls:
• Never Apply System Rules—The default setting. Select to disable systemwide rule
processing. Personal Assistant applies only user-defined rules.
• Always Apply System Rules (Ignore User Rules)—Select to disable user-defined rule
processing. Personal Assistant applies only systemwide rules.
• Apply System Rules When No User Rule Is Applicable—Select to have
Personal Assistant evaluate the user-defined rules first. If no user rule applies,
Personal Assistant uses the systemwide rules.
• Apply User Rules When No System Rule Is Applicable—Select to have
Personal Assistant evaluate the systemwide rules first. If no system rule applies,
Personal Assistant uses the user-defined rules.
Use caution when setting the Always Apply System Rules and Apply User Rules When No
System Rule Is Applicable options. The systemwide rules will take precedence over user
rules.