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Cisco Personal Assistant 1.4 Installation and Administration Guide
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Chapter 4 Configuring Personal Assistant
Configuring Telephony Providers
Configuring Telephony Providers
You must configure the telephony interface between Personal Assistant and the Cisco CallManager
clusters so that Personal Assistant can successfully receive and transfer phone calls. The settings you
enter here must correspond to the Personal Assistant user you created in Cisco CallManager (see the
“Adding Personal Assistant as a JTAPI User” section on page 3-9).
You must create one JTAPI provider and one Skinny provider for every Cisco CallManager cluster in
which Personal Assistant servers have their phone numbers and route points defined. For example, if you
have five Cisco CallManager clusters in which Personal Assistant servers have numbers defined, you
must define at least ten providers (five JTAPI, five Skinny).
Personal Assistant uses both JTAPI and Skinny protocols, and must have providers for both. JTAPI is
used for interceptor ports and route points; Skinny is used for media ports.
See the “Configuring Personal Assistant Servers” section on page 4-10 for more information on server
configuration.
To Configure Telephony Providers
Step 1 In the Personal Assistant Administration, select System > Telephony. The Telephony Configuration
page opens.
Step 2 In the Provider Group Name field, enter a meaningful name for the provider group you are adding. When
configuring Personal Assistant servers, you will select providers based on the names you enter in this
field.
Step 3 In the Provider Type field, select the type of telephony service the group is providing.
Step 4 Identify the provider, based on provider type:
• JTAPI—For JTAPI providers, enter the DNS name or IP address of the CTI Manager for the
Cisco CallManager cluster, and click Add. You can identify more than one CTI Manager, but they
must be in the same cluster. Then, enter the user name and password for the Personal Assistant user
added to Cisco CallManager. Personal Assistant uses this information to log into
Cisco CallManager.
• Skinny—Enter the DNS name or IP address of the Cisco CallManager server, and click Add. You
can identify more than one server, but they must be in the same cluster. Do not enter a user name
and password for Skinny providers.
Step 5 Click Insert to add the provider to the left-hand list of providers.
Tip To view or modify the configuration for a provider, or to delete it, click the provider name in the left-hand
list. The provider settings are loaded into the page, and you change them if required.
Configuring the Corporate Directory
You must identify the corporate directory so that Personal Assistant can look up information such as
phone numbers and locations for all of the employees in the corporation. Personal Assistant uses this
information to find the phone number for an employee when someone tries to phone the employee by
using the employee name.