Chapter 4 Configuring Personal Assistant

Configuring Telephony Providers

Configuring Telephony Providers

You must configure the telephony interface between Personal Assistant and the Cisco CallManager clusters so that Personal Assistant can successfully receive and transfer phone calls. The settings you enter here must correspond to the Personal Assistant user you created in Cisco CallManager (see the “Adding Personal Assistant as a JTAPI User” section on page 3-9).

You must create one JTAPI provider and one Skinny provider for every Cisco CallManager cluster in which Personal Assistant servers have their phone numbers and route points defined. For example, if you have five Cisco CallManager clusters in which Personal Assistant servers have numbers defined, you must define at least ten providers (five JTAPI, five Skinny).

Personal Assistant uses both JTAPI and Skinny protocols, and must have providers for both. JTAPI is used for interceptor ports and route points; Skinny is used for media ports.

See the “Configuring Personal Assistant Servers” section on page 4-10for more information on server configuration.

To Configure Telephony Providers

Step 1 In the Personal Assistant Administration, select System > Telephony. The Telephony Configuration page opens.

Step 2 In the Provider Group Name field, enter a meaningful name for the provider group you are adding. When configuring Personal Assistant servers, you will select providers based on the names you enter in this field.

Step 3 In the Provider Type field, select the type of telephony service the group is providing. Step 4 Identify the provider, based on provider type:

•JTAPI—For JTAPI providers, enter the DNS name or IP address of the CTI Manager for the Cisco CallManager cluster, and click Add. You can identify more than one CTI Manager, but they must be in the same cluster. Then, enter the user name and password for the Personal Assistant user added to Cisco CallManager. Personal Assistant uses this information to log into

Cisco CallManager.

•Skinny—Enter the DNS name or IP address of the Cisco CallManager server, and click Add. You can identify more than one server, but they must be in the same cluster. Do not enter a user name and password for Skinny providers.

Step 5 Click Insert to add the provider to the left-hand list of providers.

Tip To view or modify the configuration for a provider, or to delete it, click the provider name in the left-hand list. The provider settings are loaded into the page, and you change them if required.

Configuring the Corporate Directory

You must identify the corporate directory so that Personal Assistant can look up information such as phone numbers and locations for all of the employees in the corporation. Personal Assistant uses this information to find the phone number for an employee when someone tries to phone the employee by using the employee name.

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Cisco Systems 1.4 Configuring Telephony Providers, Configuring the Corporate Directory, To Configure Telephony Providers
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1.4 specifications

Cisco Systems 1.4 represents a notable advancement in the company's portfolio of networking solutions, emphasizing enhanced performance, security, and scalability. This version is designed to cater to the changing landscape of networking demands, particularly in hybrid and cloud environments.

One of the standout features of Cisco Systems 1.4 is its enhanced security protocols. With cyber threats on the rise, Cisco has integrated advanced security measures, including end-to-end encryption and improved threat detection measures. These features help organizations safeguard their data against breaches and unauthorized access, a critical concern in today’s digital age.

Another significant characteristic of Cisco Systems 1.4 is its support for advanced network automation. By leveraging Artificial Intelligence (AI) and Machine Learning (ML), this version automates routine networking tasks, such as configuring and monitoring network devices. This not only streamlines operations but also reduces human error, thereby enhancing overall network reliability and efficiency.

The addition of new collaboration tools is another highlight. Cisco's commitment to facilitating seamless communications is evident, with improved features that enable better integration of voice, video, and messaging services. The unified communications experience allows businesses to foster teamwork, regardless of location.

Moreover, Cisco Systems 1.4 supports the latest networking technologies, including Software-Defined Networking (SDN) and Network Function Virtualization (NFV). These technologies enable greater flexibility in network management, allowing organizations to adapt quickly to changing requirements and optimize their resources effectively.

Scalability is a key feature in Cisco Systems 1.4, making it suitable for businesses of all sizes. The architecture allows for easy expansion and integration with existing systems, ensuring a smooth transition as organizations grow.

In addition to these technological advancements, Cisco Systems 1.4 boasts a user-friendly interface, making it accessible for IT professionals and enhancing productivity. The intuitive controls and dashboards facilitate quick troubleshooting and management.

In summary, Cisco Systems 1.4 stands out with its robust security features, advanced automation capabilities, seamless collaboration tools, support for modern networking technologies, and superior scalability. Collectively, these characteristics position this version as a formidable solution for modern networking challenges, fostering innovation and efficiency in various industries.
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