Chapter 1 Planning for Personal Assistant

Intercepting Calls with Personal Assistant

Calling Search

 

 

Space

Partitions

Assigned To

 

 

 

cssPA

PAManaged

Devices that will not have Personal Assistant evaluate the

 

none

called number for interception.

 

 

 

 

 

cssPhones

PA

Devices (such as employee IP phones) that can dial internal

 

none

and external numbers and access Personal Assistant.

 

 

 

 

 

3.Update each IP phone extension that you want managed with the new PAManaged partition and the cssPhones calling search space.

If you do not want to enable Personal Assistant on a particular phone (such as a lobby phone), you can leave the extension assigned to the none partition, but you must update the calling search space.

If you need to update hundreds or thousands of user extensions, consider using the Cisco CallManager Bulk Administration Tool (BAT).

Cisco CallManager

 

 

 

PA Interceptor Port

Setting

User 1001

User 1002

User 1003

Route Point

 

 

 

 

 

Phone extension

1001

1002

1003

1XXX

 

 

 

 

 

Partition

none

PAManaged

none

PA

 

 

 

 

 

Calling search space

cssPhones

cssPhones

cssPhones

cssPA

 

 

 

 

 

4.It is important to understand how these changes affect User 1001 and User 1002.

In this example, we have reconfigured the phone of User 1002 to use Personal Assistant by adding it to the PAManaged partition. We have also left the phone of User 1001 in the “none” partition. Finally, we have updated the calling search spaces to search the Personal Assistant partition (PA).

These changes enable the call routing rules of User 1002 to be applied to all incoming calls. To complete the configuration, we have created the 1XXX interceptor port (X matches any digit) in the PA partition so that Personal Assistant will intercept calls to the extension of User 1002.

When User 1001 calls User 1002, Cisco CallManager uses the calling search space of User 1001, cssPhones. Cisco CallManager determines that the best match to extension 1002 within cssPhones is 1XXX, which exists in the PA partition. Therefore, Cisco CallManager routes the call to Personal Assistant instead of sending it to the phone of User 1002. Personal Assistant processes the active call routing rules of User 1002 and uses the applicable rule. If no rule applies, the call goes directly to the extension of User 1002, because the calling search space of Personal Assistant, cssPA, contains the partition PAManaged, which is the partition in which the extension of User 1002 exists. If the applicable rule instructs Personal Assistant to transfer the calls of User 1002 to the phone of User 1003, Cisco CallManager finds the best match to extension 1003 in the “none” partition of the calling search space of Personal Assistant, cssPA, and sends the call directly to User 1003.

Note that because cssPA contains the NonPAManaged partition and does not contain the PA partition, Personal Assistant does not intercept the call a second time to process the active call routing rules of User 1003.

Cisco Personal Assistant 1.4 Installation and Administration Guide

 

OL-4590-03

1-21

 

 

 

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Cisco Systems 1.4 manual Space Partitions Assigned To

1.4 specifications

Cisco Systems 1.4 represents a notable advancement in the company's portfolio of networking solutions, emphasizing enhanced performance, security, and scalability. This version is designed to cater to the changing landscape of networking demands, particularly in hybrid and cloud environments.

One of the standout features of Cisco Systems 1.4 is its enhanced security protocols. With cyber threats on the rise, Cisco has integrated advanced security measures, including end-to-end encryption and improved threat detection measures. These features help organizations safeguard their data against breaches and unauthorized access, a critical concern in today’s digital age.

Another significant characteristic of Cisco Systems 1.4 is its support for advanced network automation. By leveraging Artificial Intelligence (AI) and Machine Learning (ML), this version automates routine networking tasks, such as configuring and monitoring network devices. This not only streamlines operations but also reduces human error, thereby enhancing overall network reliability and efficiency.

The addition of new collaboration tools is another highlight. Cisco's commitment to facilitating seamless communications is evident, with improved features that enable better integration of voice, video, and messaging services. The unified communications experience allows businesses to foster teamwork, regardless of location.

Moreover, Cisco Systems 1.4 supports the latest networking technologies, including Software-Defined Networking (SDN) and Network Function Virtualization (NFV). These technologies enable greater flexibility in network management, allowing organizations to adapt quickly to changing requirements and optimize their resources effectively.

Scalability is a key feature in Cisco Systems 1.4, making it suitable for businesses of all sizes. The architecture allows for easy expansion and integration with existing systems, ensuring a smooth transition as organizations grow.

In addition to these technological advancements, Cisco Systems 1.4 boasts a user-friendly interface, making it accessible for IT professionals and enhancing productivity. The intuitive controls and dashboards facilitate quick troubleshooting and management.

In summary, Cisco Systems 1.4 stands out with its robust security features, advanced automation capabilities, seamless collaboration tools, support for modern networking technologies, and superior scalability. Collectively, these characteristics position this version as a formidable solution for modern networking challenges, fostering innovation and efficiency in various industries.