Cisco Systems 1.4 Customizing Implementation of Personal Assistant

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Cisco Personal Assistant 1.4 Installation and Administration Guide

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Chapter 1 Planning for Personal Assistant

Customizing Implementation of Personal Assistant

You configure interceptor port error handling to tell Cisco CallManager how to route calls to

Personal Assistant users when the Personal Assistant server is unavailable. If you do not configure

interceptor port error handling, and if Personal Assistant is unavailable, a user phone will not ring when

called, and the caller will hear a fast busy tone.

The way you configure interceptor port error handling differs according to which version of

Cisco CallManager you are using, as follows.

Cisco CallManager Version 3.x

If you are using Cisco CallManager version 3.x, when you create an interceptor port, you create two

entities: a route point, and a translation pattern. Cisco CallManager uses the translation pattern for error

handling. Each translation pattern must match the set of numbers in the corresponding interceptor port

route point. The translation patterns must not be placed in the PA partition, as this could cause a match

even when the Personal Assistant server is available.

Cisco CallManager Version 4.0 or Later

If you are using Cisco CallManager version 4.0 or later, you configure interceptor port error handling by

setting the Forward No Answer destination and calling search space to the same values as the directory

number configured for the interceptor CTI route point.

Customizing Implementation of Personal Assistant

Personal Assistant provides users with the ability to access their voice mail, to call other users by using

speech commands, and to configure rules for handling incoming calls. If you choose not to use some of

these features, the following sections can assist you in determining what you need to do:

• Using Personal Assistant Without Speech Recognition, page 1-23

• Using Personal Assistant Without Rule-Based Call Routing, page 1-23

You can use Personal Assistant without using the speech-recognition capability. Without speech

recognition, your users can interact with Personal Assistant only by using the touch-tone interface. Thus,

instead of talking to Personal Assistant, the user must learn the key sequences required to navigate

through voice mail, and they must spell out names using the keypad.

If you do not want to use speech recognition, do not install speech-recognition servers.

If you do not allow Personal Assistant to intercept incoming calls, you can use Personal Assistant

without rule-based call routing. Without rule-based call routing, your users cannot have

Personal Assistant intercept and handle their incoming calls.

If you do not want to use rule-based call routing, do not configure partitions and calling search spaces

in Cisco CallManager. You also do not need to configure intercept ports. However, if you use speech

recognition, you must configure the CTI route point and media ports in Cisco CallManager.