Chapter 1 Planning for Personal Assistant

Customizing Implementation of Personal Assistant

Why You Need Interceptor Port Error Handling

You configure interceptor port error handling to tell Cisco CallManager how to route calls to Personal Assistant users when the Personal Assistant server is unavailable. If you do not configure interceptor port error handling, and if Personal Assistant is unavailable, a user phone will not ring when called, and the caller will hear a fast busy tone.

The way you configure interceptor port error handling differs according to which version of

Cisco CallManager you are using, as follows.

Cisco CallManager Version 3.x

If you are using Cisco CallManager version 3.x, when you create an interceptor port, you create two entities: a route point, and a translation pattern. Cisco CallManager uses the translation pattern for error handling. Each translation pattern must match the set of numbers in the corresponding interceptor port route point. The translation patterns must not be placed in the PA partition, as this could cause a match even when the Personal Assistant server is available.

Cisco CallManager Version 4.0 or Later

If you are using Cisco CallManager version 4.0 or later, you configure interceptor port error handling by setting the Forward No Answer destination and calling search space to the same values as the directory number configured for the interceptor CTI route point.

Customizing Implementation of Personal Assistant

Personal Assistant provides users with the ability to access their voice mail, to call other users by using speech commands, and to configure rules for handling incoming calls. If you choose not to use some of these features, the following sections can assist you in determining what you need to do:

•Using Personal Assistant Without Speech Recognition, page 1-23

•Using Personal Assistant Without Rule-Based Call Routing, page 1-23

Using Personal Assistant Without Speech Recognition

You can use Personal Assistant without using the speech-recognition capability. Without speech recognition, your users can interact with Personal Assistant only by using the touch-tone interface. Thus, instead of talking to Personal Assistant, the user must learn the key sequences required to navigate through voice mail, and they must spell out names using the keypad.

If you do not want to use speech recognition, do not install speech-recognition servers.

Using Personal Assistant Without Rule-Based Call Routing

If you do not allow Personal Assistant to intercept incoming calls, you can use Personal Assistant without rule-based call routing. Without rule-based call routing, your users cannot have Personal Assistant intercept and handle their incoming calls.

If you do not want to use rule-based call routing, do not configure partitions and calling search spaces in Cisco CallManager. You also do not need to configure intercept ports. However, if you use speech recognition, you must configure the CTI route point and media ports in Cisco CallManager.

Cisco Personal Assistant 1.4 Installation and Administration Guide

 

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Cisco Systems 1.4 Customizing Implementation of Personal Assistant, Using Personal Assistant Without Speech Recognition
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1.4 specifications

Cisco Systems 1.4 represents a notable advancement in the company's portfolio of networking solutions, emphasizing enhanced performance, security, and scalability. This version is designed to cater to the changing landscape of networking demands, particularly in hybrid and cloud environments.

One of the standout features of Cisco Systems 1.4 is its enhanced security protocols. With cyber threats on the rise, Cisco has integrated advanced security measures, including end-to-end encryption and improved threat detection measures. These features help organizations safeguard their data against breaches and unauthorized access, a critical concern in today’s digital age.

Another significant characteristic of Cisco Systems 1.4 is its support for advanced network automation. By leveraging Artificial Intelligence (AI) and Machine Learning (ML), this version automates routine networking tasks, such as configuring and monitoring network devices. This not only streamlines operations but also reduces human error, thereby enhancing overall network reliability and efficiency.

The addition of new collaboration tools is another highlight. Cisco's commitment to facilitating seamless communications is evident, with improved features that enable better integration of voice, video, and messaging services. The unified communications experience allows businesses to foster teamwork, regardless of location.

Moreover, Cisco Systems 1.4 supports the latest networking technologies, including Software-Defined Networking (SDN) and Network Function Virtualization (NFV). These technologies enable greater flexibility in network management, allowing organizations to adapt quickly to changing requirements and optimize their resources effectively.

Scalability is a key feature in Cisco Systems 1.4, making it suitable for businesses of all sizes. The architecture allows for easy expansion and integration with existing systems, ensuring a smooth transition as organizations grow.

In addition to these technological advancements, Cisco Systems 1.4 boasts a user-friendly interface, making it accessible for IT professionals and enhancing productivity. The intuitive controls and dashboards facilitate quick troubleshooting and management.

In summary, Cisco Systems 1.4 stands out with its robust security features, advanced automation capabilities, seamless collaboration tools, support for modern networking technologies, and superior scalability. Collectively, these characteristics position this version as a formidable solution for modern networking challenges, fostering innovation and efficiency in various industries.
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