Cisco Systems 1.4 manual

Chapter 3 Configuring Cisco CallManager for Personal Assistant

Setting Up Personal Assistant to Intercept Calls

These route points coincide with the phone extensions. The most efficient way to configure Personal Assistant is to use wildcards to define a single route point that covers many extensions. For example, the single route point 1XXX covers extensions 1000 to 1999. To define a route point that covers a single extension, enclose the last digit in square brackets. For example, 240[5] covers only the extension 2405.

In addition to creating the Personal Assistant interceptor port route points, you configure interceptor port error handling to enable Cisco CallManager to route calls to Personal Assistant users when the Personal Assistant server is unavailable.

See the applicable section, depending on the Cisco CallManager version you are using:

•Creating Personal Assistant Interceptor Port Route Points and Configuring Error Handling—Cisco CallManager Version 4.0 and Later, page 3-5

•Creating Personal Assistant Interceptor Port Route Points and Configuring Error Handling—Cisco CallManager Version 3.x, page 3-6

Creating Personal Assistant Interceptor Port Route Points and Configuring Error Handling—Cisco CallManager Version 4.0 and Later

When the system uses Cisco CallManager version 4.0 or later, you configure the error handling at the same time that you create each Personal Assistant interceptor port route point.

To Create Route Points and Configure Error Handling for the Personal Assistant Interceptor Ports

Step 1 Navigate to the Find and List CTI Route Points page of the Cisco CallManager administration interface.

Step 2 Click Add a New CTI Route Point. The CTI Route Point Configuration page opens.

Step 3 In the Device Name field, enter a unique meaningful name to identify this as a Personal Assistant route point interceptor number. (For example, if you are creating the 1XXX route point, “PA1XXX” or “PARP1XXX” might be useful names.)

Step 4 From the Device Pool menu, select the applicable device pool.

Step 5 From the Calling Search Space menu for the device, select the calling search space that is configured for Personal Assistant (for example, “PACSS”).

Step 6 Click Insert to add the new CTI route point.

Step 7 Click OK to add a directory number for line 1 of the CTI Route Point. The Directory Number Configuration window for line 1 opens.

Step 8 In the Directory Number field, enter the phone number to be used for a Personal Assistant interceptor port (for example, “1XXX”).

Step 9 From the Partition menu, select the phone partition that is configured for Personal Assistant (for example, “PA”).

Step 10 From the Calling Search Space menu for the line, select the same calling search space that you chose for the device in Step 5.

Do not leave <None> as the calling search space for line 1.

Step 11 Click No Voice Mail in the Voice Mailbox Profile list. Otherwise, Personal Assistant cannot mark user messages with the sender name.

Step 12 In the Forward No Answer Destination field, enter the same phone number that you entered in the Directory Number field in Step 8.

Cisco Personal Assistant 1.4 Installation and Administration Guide

OL-4590-03 3-5