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Cisco Personal Assistant 1.4 Installation and Administration Guide
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Chapter 6 Troubleshooting Personal Assistant
Collecting Trace and Debug Information
• Personal Assistant Speech Server—lists the speech server systems in the cluster
The status of one type of server does not affect the status of any other type of server on the same system.
For example, you can stop a license manager without stopping the Personal Assistant server on the same
system, and vice versa.
Step 2 Find the Personal Assistant server, speech-recognition server, or license manager you want to start or
stop, and click the Start or Stop button that is on the same line as the server.
You can start or stop all of the Personal Assistant servers, speech-recognition servers, or license
managers as a group by clicking the Start All or Stop All button associated with the group.
Tip At least one license manager must be started in order for Personal Assistant to use the
speech-recognition servers. When you are stopping and starting license managers, start and stop them in
an order that ensures that at least one is always active.
During a refresh, the speech-recognition servers are automatically stopped and started in an order that
ensures that at least one is always active.
Collecting Trace and Debug Information
When you contact Cisco TAC for help with a problem you are having with Personal Assistant, Cisco
might request that you collect trace and debug information.
Because collecting trace and debug information will affect the performance of Personal Assistant, you
should turn on tracing and debugging only when requested by Cisco TAC. The generated information is
for the use of Cisco TAC in resolving product problems.
Do the following procedure to collect trace and debug information for Cisco TAC.
To Collect Trace and Debug Information
Step 1 From the Personal Assistant web interface, select Servers > Server Configuration. Personal Assistant
opens the Server Configuration page.
Step 2 From the left column, select the server from which you need to collect debug or trace information.
Personal Assistant displays the settings for the server.
Step 3 Scroll down to the Personal Assistant Debug Package List and Personal Assistant Trace Package List
sections. Select the packages that Cisco Technical Support has requested. The lists in each section are
identical; make sure that you select the package in the list Cisco requested. Packages selected in the
Debug list generate trace information plus extra debug data. If Cisco requests that you select all
packages, click Select All from the applicable list.
These settings apply to both the server and user interfaces unless noted otherwise.
The available packages include:
• PASRV—The main Personal Assistant server system. This applies only to the server.
• SS_PA_TEL—The telephony subsystem.
• SS_PA—The Personal Assistant subsystem for LDAP access.
• SS_PA_MAIL—The subsystem that interacts with voice mail and paging.