Chapter 6 Troubleshooting Personal Assistant

Collecting Trace and Debug Information

•Personal Assistant Speech Server—lists the speech server systems in the cluster

The status of one type of server does not affect the status of any other type of server on the same system. For example, you can stop a license manager without stopping the Personal Assistant server on the same system, and vice versa.

Step 2 Find the Personal Assistant server, speech-recognition server, or license manager you want to start or stop, and click the Start or Stop button that is on the same line as the server.

You can start or stop all of the Personal Assistant servers, speech-recognition servers, or license managers as a group by clicking the Start All or Stop All button associated with the group.

Tip At least one license manager must be started in order for Personal Assistant to use the speech-recognition servers. When you are stopping and starting license managers, start and stop them in an order that ensures that at least one is always active.

During a refresh, the speech-recognition servers are automatically stopped and started in an order that ensures that at least one is always active.

Collecting Trace and Debug Information

When you contact Cisco TAC for help with a problem you are having with Personal Assistant, Cisco might request that you collect trace and debug information.

Because collecting trace and debug information will affect the performance of Personal Assistant, you should turn on tracing and debugging only when requested by Cisco TAC. The generated information is for the use of Cisco TAC in resolving product problems.

Do the following procedure to collect trace and debug information for Cisco TAC.

To Collect Trace and Debug Information

Step 1 From the Personal Assistant web interface, select Servers > Server Configuration. Personal Assistant opens the Server Configuration page.

Step 2 From the left column, select the server from which you need to collect debug or trace information. Personal Assistant displays the settings for the server.

Step 3 Scroll down to the Personal Assistant Debug Package List and Personal Assistant Trace Package List sections. Select the packages that Cisco Technical Support has requested. The lists in each section are identical; make sure that you select the package in the list Cisco requested. Packages selected in the Debug list generate trace information plus extra debug data. If Cisco requests that you select all packages, click Select All from the applicable list.

These settings apply to both the server and user interfaces unless noted otherwise.

The available packages include:

•PASRV—The main Personal Assistant server system. This applies only to the server.

•SS_PA_TEL—The telephony subsystem.

•SS_PA—The Personal Assistant subsystem for LDAP access.

•SS_PA_MAIL—The subsystem that interacts with voice mail and paging.

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Cisco Systems 1.4 manual Collecting Trace and Debug Information, To Collect Trace and Debug Information
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1.4 specifications

Cisco Systems 1.4 represents a notable advancement in the company's portfolio of networking solutions, emphasizing enhanced performance, security, and scalability. This version is designed to cater to the changing landscape of networking demands, particularly in hybrid and cloud environments.

One of the standout features of Cisco Systems 1.4 is its enhanced security protocols. With cyber threats on the rise, Cisco has integrated advanced security measures, including end-to-end encryption and improved threat detection measures. These features help organizations safeguard their data against breaches and unauthorized access, a critical concern in today’s digital age.

Another significant characteristic of Cisco Systems 1.4 is its support for advanced network automation. By leveraging Artificial Intelligence (AI) and Machine Learning (ML), this version automates routine networking tasks, such as configuring and monitoring network devices. This not only streamlines operations but also reduces human error, thereby enhancing overall network reliability and efficiency.

The addition of new collaboration tools is another highlight. Cisco's commitment to facilitating seamless communications is evident, with improved features that enable better integration of voice, video, and messaging services. The unified communications experience allows businesses to foster teamwork, regardless of location.

Moreover, Cisco Systems 1.4 supports the latest networking technologies, including Software-Defined Networking (SDN) and Network Function Virtualization (NFV). These technologies enable greater flexibility in network management, allowing organizations to adapt quickly to changing requirements and optimize their resources effectively.

Scalability is a key feature in Cisco Systems 1.4, making it suitable for businesses of all sizes. The architecture allows for easy expansion and integration with existing systems, ensuring a smooth transition as organizations grow.

In addition to these technological advancements, Cisco Systems 1.4 boasts a user-friendly interface, making it accessible for IT professionals and enhancing productivity. The intuitive controls and dashboards facilitate quick troubleshooting and management.

In summary, Cisco Systems 1.4 stands out with its robust security features, advanced automation capabilities, seamless collaboration tools, support for modern networking technologies, and superior scalability. Collectively, these characteristics position this version as a formidable solution for modern networking challenges, fostering innovation and efficiency in various industries.
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