Chapter 4 Configuring Personal Assistant

Creating a Simple Automated Attendant

Step 6 Click Test to validate the configuration.

Note that while the Personal Assistant server and the TTS server are not required to be in the same domain, the test cannot display configuration information if they are in different domains.

Creating a Simple Automated Attendant

You can use Personal Assistant as an automated attendant to provide callers who are not

Personal Assistant users with the ability to dial users by name. This allows callers to contact users without knowing their extensions, and without involving a live operator.

When someone calls the automated attendant number, Personal Assistant plays a welcome prompt you supply, and then presents the caller with the dial-by-name speech interface, including spoken Help. This is the same interface your regular Personal Assistant users can use, but it does not include any features other than dial-by-name.

If a caller enters a number on the keypad, Personal Assistant verifies that a user is associated with the number in the corporate directory before transferring the caller. Callers to the automated attendant can reach only those phone numbers that are associated with a person in the corporate directory.

If you support multiple locales, you can set up the automated attendant so that callers can select the language they are most comfortable with. Personal Assistant initially plays the prompt associated with your default locale. Your prompt should direct callers to press 8 if they want to change languages. You might want to include multiple languages in your default locale prompt to assist callers who do not know your default language. For example, if your default locale is American English, but you are supporting Canadian French callers, your English prompt might include a short statement in French instructing the French speaker to press 8 and select French.

To Create an Automated Attendant

Step 1 Create a route point for the automated attendant in Cisco CallManager. This is the phone number people will use to connect to the automated attendant.

Step 2 Record a welcome prompt for the automated attendant. The file must be a WAV file in CCITT Mu-Law format (G.711 Mu-Law). You can use any recording software that will save a file in this format. Personal Assistant does not include a recorder.

Step 3 In the Personal Assistant Administration, select System > AA Prompt.

Step 4 Enter the path of the prompt file you created in Step 2, or browse to the location to which you saved the file, and click Update.

Note that if you support multiple locales, you can have separate prompts for each locale. For each locale, enter the applicable prompt file path, and click Update.

To verify that the correct prompt file is loaded, click the locale. To restore the default prompt, click Restore. (The Restore button is not displayed when the default prompt is used.)

Step 5 Select Servers > Server Configuration, and from the left-hand column list of servers, select the Personal Assistant server that you want to manage the automated attendant. (Alternatively, configure a new Personal Assistant server for the automated attendant to use.)

Step 6 In the AA Route Address field, enter the route point that you created in Step 1.

Cisco Personal Assistant 1.4 Installation and Administration Guide

 

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Cisco Systems 1.4 manual Creating a Simple Automated Attendant, To Create an Automated Attendant
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1.4 specifications

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In summary, Cisco Systems 1.4 stands out with its robust security features, advanced automation capabilities, seamless collaboration tools, support for modern networking technologies, and superior scalability. Collectively, these characteristics position this version as a formidable solution for modern networking challenges, fostering innovation and efficiency in various industries.
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