Appendix A Personal Assistant Administration Page Reference

Control Center

If you support multiple locales, you can install a different prompt for each locale, spoken in the applicable language. When someone calls the automated attendant, Personal Assistant initially plays the prompt for your default locale. Callers can switch locales by pressing 8, and then choosing from a list of supported locales. If a caller changes locales, Personal Assistant plays the prompt recorded for the selected locale.

If you support multiple locales, your prompt should tell callers they can change locales by pressing 8.

 

Note

You must identify the automated attendant phone number in the Personal Assistant server configuration.

 

 

See the “Server Configuration” section on page A-16for more information.

 

 

 

 

Table A-1

System > AA Prompt Configuration Page

 

 

 

 

Field

 

 

Considerations

 

 

New Prompt File Path

Enter the path of the new prompt file, or browse to the location to which you saved the file

 

 

 

and click Update for Personal Assistant to use the new file for the AA prompt.

 

 

 

After the file is uploaded, and you have configured an AA number in the Personal Assistant

 

 

 

server configuration, callers to the AA number will hear your prompt and can then ask

 

 

 

Personal Assistant to dial a user by saying the user name.

 

 

 

The file must be a WAV file in CCITT Mu-Law format (G.711 Mu-Law).

 

 

 

Ensure that the prompt is recorded in a language applicable to the selected locale.

 

 

 

Note that Personal Assistant does not include a recording tool. Create prompt file(s) with an

 

 

 

applicable voice recording application.

 

 

 

Because the Personal Assistant automated attendant only supports dial by name, your prompt

 

 

 

should tell the caller to say the name of the person they are trying to reach.

 

 

 

To play the current prompt, click the locale. To restore the default prompt, click Restore.

 

 

 

(The Restore button is not displayed when the default prompt is used.)

 

 

 

 

Control Center

The Control Center page opens when you select System > Control Center.

Table A-2describes the fields on the Control Center page. Use the Control Center page to start and stop the major services on the servers within the Personal Assistant and speech-recognition server clusters.

Cisco Personal Assistant 1.4 Installation and Administration Guide

 

A-2

OL-4590-03

 

 

 

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Cisco Systems 1.4 manual Control Center, Field Considerations

1.4 specifications

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