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Cisco Personal Assistant 1.4 Installation and Administration Guide
OL-4590-03
Chapter 6 Troubleshooting Personal Assistant
Monitoring Performance
Tab l e 6-2 Personal Assistant Performance Monitor Counters
Counter Description
Calls Answered The total number of calls that Personal Assistant answered.
Call Failure The total number of calls to Personal Assistant that did not succeed in
completing a task. If the caller hangs up without completing a task, the
call is considered a failure (for example, if Personal Assistant did not
recognize the name of a party to be called).
Calls to PA The total number of calls made to Personal Assistant.
Calls Transferred to DTMF The total number of calls that were transferred from speech recognition
to DTMF response.
Call Success The total number of calls to Personal Assistant that succeeded in
completing a task (such as getting Personal Assistant to dial a party by
saying the name of the party).
Destinations Tried The total number of destinations that Personal Assistant tried before a
call was answered or dropped.
Dial-By-Name The total number of times users tried to dial a party by name.
Dial-By-Name:
Disambiguations
The total number of times Personal Assistant found more than one
match to the spoken name, and asked the caller to pick from a list of
possible parties.
Dial-By-Name: Implicit
Confirmations
The total number of times speech recognition confidence was high
enough that Personal Assistant did not ask the caller to confirm the
name of the party to be dialed.
Dial-By-Name: Operator The total number of times callers to Personal Assistant explicitly asked
to be transferred to the operator while trying to use dial-by-name.
Dial-By-Name:
Reconfirmations
The total number of times Personal Assistant asked users to confirm
that the party Personal Assistant identified was the intended party.
Dial-By-Name: Speech Help
Invoked
The total number of times callers explicitly ask Personal Assistant for
help when trying to dial a party by name.
Dial-By-Name: Speech
System Error
The total number of errors in the speech system while callers were
trying to dial a party by name.
False Acceptance The total number of times a call was accepted incorrectly.
Intercept:Media Port Called The total number of times Personal Assistant used a media port after
intercepting a call.
Intercept:Number of Calls The total number of calls that Personal Assistant intercepted.
PA Login Failure The total number of times users tried to log on to Personal Assistant but
failed, for example, because they gave the wrong PIN.
PA Rules Applied The total number of times Personal Assistant applied call routing rules.
Refresh Failed The total number of times Personal Assistant failed in an attempt to
refresh corporate directory information.
Speech Channel Create
Failure
The total number of times Personal Assistant failed to create a speech
channel.
Speech Recognition: Total
Error
The total number of times the speech recognition software failed to
understand a spoken command.