Chapter 6 Troubleshooting Personal Assistant

Monitoring Performance

 

 

Table 6-2

Personal Assistant Performance Monitor Counters

 

 

 

 

 

 

 

Counter

 

Description

 

 

 

 

 

 

 

Calls Answered

 

The total number of calls that Personal Assistant answered.

 

 

 

 

 

 

 

Call Failure

 

The total number of calls to Personal Assistant that did not succeed in

 

 

 

 

completing a task. If the caller hangs up without completing a task, the

 

 

 

 

call is considered a failure (for example, if Personal Assistant did not

 

 

 

 

recognize the name of a party to be called).

 

 

 

 

 

 

 

Calls to PA

 

The total number of calls made to Personal Assistant.

 

 

 

 

 

 

Calls Transferred to DTMF

The total number of calls that were transferred from speech recognition

 

 

 

 

to DTMF response.

 

 

 

 

 

 

 

Call Success

 

The total number of calls to Personal Assistant that succeeded in

 

 

 

 

completing a task (such as getting Personal Assistant to dial a party by

 

 

 

 

saying the name of the party).

 

 

 

 

 

 

Destinations Tried

The total number of destinations that Personal Assistant tried before a

 

 

 

 

call was answered or dropped.

 

 

 

 

 

 

 

Dial-By-Name

 

The total number of times users tried to dial a party by name.

 

 

 

 

 

 

 

Dial-By-Name:

 

The total number of times Personal Assistant found more than one

 

 

Disambiguations

match to the spoken name, and asked the caller to pick from a list of

 

 

 

 

possible parties.

 

 

 

 

 

 

Dial-By-Name: Implicit

The total number of times speech recognition confidence was high

 

 

Confirmations

 

enough that Personal Assistant did not ask the caller to confirm the

 

 

 

 

name of the party to be dialed.

 

 

 

 

 

 

Dial-By-Name: Operator

The total number of times callers to Personal Assistant explicitly asked

 

 

 

 

to be transferred to the operator while trying to use dial-by-name.

 

 

 

 

 

 

 

Dial-By-Name:

 

The total number of times Personal Assistant asked users to confirm

 

 

Reconfirmations

that the party Personal Assistant identified was the intended party.

 

 

 

 

 

 

Dial-By-Name: Speech Help

The total number of times callers explicitly ask Personal Assistant for

 

 

Invoked

 

help when trying to dial a party by name.

 

 

 

 

 

 

Dial-By-Name: Speech

The total number of errors in the speech system while callers were

 

 

System Error

 

trying to dial a party by name.

 

 

 

 

 

 

False Acceptance

The total number of times a call was accepted incorrectly.

 

 

 

 

 

 

Intercept:Media Port Called

The total number of times Personal Assistant used a media port after

 

 

 

 

intercepting a call.

 

 

 

 

 

 

Intercept:Number of Calls

The total number of calls that Personal Assistant intercepted.

 

 

 

 

 

 

PA Login Failure

The total number of times users tried to log on to Personal Assistant but

 

 

 

 

failed, for example, because they gave the wrong PIN.

 

 

 

 

 

 

PA Rules Applied

The total number of times Personal Assistant applied call routing rules.

 

 

 

 

 

 

 

Refresh Failed

 

The total number of times Personal Assistant failed in an attempt to

 

 

 

 

refresh corporate directory information.

 

 

 

 

 

 

Speech Channel Create

The total number of times Personal Assistant failed to create a speech

 

 

Failure

 

channel.

 

 

 

 

 

 

Speech Recognition: Total

The total number of times the speech recognition software failed to

 

 

Error

 

understand a spoken command.

 

 

 

 

 

 

 

 

 

 

 

Cisco Personal Assistant 1.4 Installation and Administration Guide

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

OL-4590-03

 

 

 

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Cisco Systems 1.4 manual Counter Description

1.4 specifications

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