Chapter 1 Planning for Personal Assistant

Intercepting Calls with Personal Assistant

3.Create the calling search space for Personal Assistant, in this example, cssPA, and add the partitions indicated in the following table to it.

Calling Search

 

 

Space

Partitions

Assigned To

 

 

 

cssPA

PAManaged

Devices that will not have Personal Assistant evaluate the

 

Lobby

called number for interception.

 

 

 

NonPAManaged

 

 

PSTN

 

 

 

 

cssLobby

PA

Devices (such as lobby IP phones) that can dial internal

 

NonPAManaged

numbers and access Personal Assistant.

 

 

 

Lobby

 

 

 

 

cssEmp

PA

Devices (such as employee IP phones) that can dial internal

 

Lobby

and external numbers and access Personal Assistant.

 

 

 

NonPAManaged

 

 

PSTN

 

 

 

 

cssGW

PA

PSTN voice gateway used for outside callers to access

 

Lobby

lobby phones, employees, and Personal Assistant.

 

 

 

NonPAManaged

 

 

 

 

4.Change the partition of User 1002 to PAManaged (see the “Why You Need a Partition for Personal Assistant Managed Phones” section on page 1-22for a complete explanation of this task)

Cisco CallManager

 

 

 

PA Interceptor Port

Setting

User 1001

User 1002

User 1003

Route Point

 

 

 

 

 

Phone extension

1001

1002

1003

1XXX

 

 

 

 

 

Partition

NonPAManaged

PAManaged-

NonPAManaged

PA

 

 

Employee

 

 

 

 

 

 

 

Calling search space

cssEmp

cssEmp

cssEmp

cssPA

 

 

 

 

 

With Personal Assistant now added to this example, you can understand how user calls are intercepted.

When User 1001 calls User 1002, Cisco CallManager uses the calling search space of User 1001, cssEmp. Cisco CallManager determines that the best match to extension 1002 within the cssEmp is 1XXX (where X matches any digit), which exists in the PA partition. Therefore, Cisco CallManager routes the call to Personal Assistant instead of sending it to the phone of User 1002. Personal Assistant processes the active call routing rules of User 1002 and uses the applicable rule. If no rule applies, the call goes directly to the extension of User 1002, because the calling search space of Personal Assistant, cssPA, contains the partition PAManaged, which is the partition in which the extension of User 1002 exists. If the applicable rule instructs Personal Assistant to transfer User 1002 calls to the phone of User 1003, Cisco CallManager finds the best match to extension 1003 in the NonPAManaged partition of the calling search space of Personal Assistant, cssPA, and sends the call directly to User 1003.

Cisco Personal Assistant 1.4 Installation and Administration Guide

 

OL-4590-03

1-19

 

 

 

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Cisco Systems 1.4 manual Space Partitions Assigned To, Cisco CallManager, Setting User Route Point
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1.4 specifications

Cisco Systems 1.4 represents a notable advancement in the company's portfolio of networking solutions, emphasizing enhanced performance, security, and scalability. This version is designed to cater to the changing landscape of networking demands, particularly in hybrid and cloud environments.

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Scalability is a key feature in Cisco Systems 1.4, making it suitable for businesses of all sizes. The architecture allows for easy expansion and integration with existing systems, ensuring a smooth transition as organizations grow.

In addition to these technological advancements, Cisco Systems 1.4 boasts a user-friendly interface, making it accessible for IT professionals and enhancing productivity. The intuitive controls and dashboards facilitate quick troubleshooting and management.

In summary, Cisco Systems 1.4 stands out with its robust security features, advanced automation capabilities, seamless collaboration tools, support for modern networking technologies, and superior scalability. Collectively, these characteristics position this version as a formidable solution for modern networking challenges, fostering innovation and efficiency in various industries.
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