Contents
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Cisco Personal Assistant 1.4 Installation and Administration Guide
OL-4590-03
Using Partitions and Calling Search Spaces Without Personal Assistant 1-17
Defining Partitions and Call Search Spaces for Personal Assistant 1-18
Customizing Implementation of Personal Assistant 1-23
Using Personal Assistant Without Speech Recognition 1-23
Using Personal Assistant Without Rule-Based Call Routing 1-23
Preventing Toll Fraud 1-24
CHAPTER
2Installing and Upgrading Personal Assistant 2-1
Task List for Installing Personal Assistant on a New System 2-1
Installing Personal Assistant Software 2-2
Task List for Upgrading from Personal Assistant Version 1.3(x) 2-5
Stopping Personal Assistant Components 2-6
Setting Up Active Directory as the Corporate Directory for Personal Assistant 2-6
Verifying That the Global Catalog Schema Includes Personal Assistant Attributes 2-6
Using an LDIF File 2-7
Disabling McAfee NetShield Services 2-8
Disabling Cisco Security Agent for Cisco Personal Assistant 2-8
Re-Enabling Cisco Security Agent for Cisco Personal Assistant 2-9
Installing the Enhanced Text to Speech Server 2-9
Refreshing the System—Updating User Information from the Corporate Directory 2-10
CHAPTER
3Configuring Cisco CallManager for Personal Assistant 3-1
Setting Up Cisco IP Phone Route Plans 3-2
Creating a Phone Partition 3-2
Creating a Phone Calling Search Space 3-2
Assigning the Partition and Calling Search Space to Phones 3-3
Setting Up Personal Assistant to Intercept Calls 3-3
Creating the Personal Assistant Partitions 3-4
Creating the Personal Assistant Calling Search Space 3-4
Creating Personal Assistant Interceptor Ports and Configuring Error Handling 3-4
Updating the Calling Search Space for End-User Phones 3-7
Updating the Partition for Managed Phones 3-8
Setting Up the Personal Assistant Number 3-8
Adding Personal Assistant as a JTAPI User 3-9
Adding Media Ports for Personal Assistant 3-10
Configuring Cisco Unity in Cisco CallManager for Integration with Personal Assistant 3-12