Chapter 1 Planning for Personal Assistant

Understanding Personal Assistant

Proxy Access

Users can give other users permission to access and manage their Personal Assistant accounts.

Rule-Based Call Routing

Personal Assistant can forward and screen incoming calls based on rules that users devise. Incoming calls can be handled according to caller ID, date and time of day, or the meeting status of the user based on the user calendar (considering information such as office hours, meeting schedules, vacations, or holidays). Personal Assistant can also selectively route calls to other phone numbers. Thus, an incoming call to a desk phone can be routed to a cell phone, home phone, or other phone, based on the call routing rules that your users create. An incoming call can even generate an e-mail-based page.

To use rule-based call routing, you must allow Personal Assistant to intercept incoming calls. See the “Intercepting Calls with Personal Assistant” section on page 1-16for additional information.

Your users set up these rules through a web-based interface, and activate different sets of rules through the interface or by talking to Personal Assistant over the phone. See Chapter 5, “Preparing Users for Personal Assistant,” for information on how users access the user interface.

Simple Automated Attendant for Dial by Name

You can set up a simple automated attendant to allow callers to reach people by saying their names rather than having to know their phone numbers. See the “Creating a Simple Automated Attendant” section on page 4-15for more information.

Speech-Enabled Directory Dialing

Users can dial phone numbers by telling Personal Assistant the applicable name. Personal Assistant obtains the phone number from the corporate directory or personal address book.

To use any speech-enabled feature, you must add a sufficient number of speech and license servers to your Personal Assistant installation. See the “Creating Server Clusters” section on page 1-10for additional information.

Speech-Enabled Simple Ad Hoc Conferencing

Users can initiate conference calls by telling Personal Assistant to set up a conference call with the desired participants or groups.

Speech-Enabled Voice-Mail Browsing

Users can use voice commands to browse, listen to, and delete voice mail messages.

Support for Multiple Locales

You can support users or outside callers who speak different languages. For your users, Personal Assistant uses the language they select through the user web interface. If you create a Personal Assistant automated attendant, callers can switch between supported locales.

Systemwide Rules

You can set up rules to apply to all calls that come through the Personal Assistant system. For example, you might want to send all incoming calls to user voice mail after regular work hours. See the “Setting Up Systemwide Rules” section on page 4-19for more information.

Cisco Personal Assistant 1.4 Installation and Administration Guide

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Cisco Systems 1.4 Proxy Access, Rule-Based Call Routing, Simple Automated Attendant for Dial by Name, Systemwide Rules
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1.4 specifications

Cisco Systems 1.4 represents a notable advancement in the company's portfolio of networking solutions, emphasizing enhanced performance, security, and scalability. This version is designed to cater to the changing landscape of networking demands, particularly in hybrid and cloud environments.

One of the standout features of Cisco Systems 1.4 is its enhanced security protocols. With cyber threats on the rise, Cisco has integrated advanced security measures, including end-to-end encryption and improved threat detection measures. These features help organizations safeguard their data against breaches and unauthorized access, a critical concern in today’s digital age.

Another significant characteristic of Cisco Systems 1.4 is its support for advanced network automation. By leveraging Artificial Intelligence (AI) and Machine Learning (ML), this version automates routine networking tasks, such as configuring and monitoring network devices. This not only streamlines operations but also reduces human error, thereby enhancing overall network reliability and efficiency.

The addition of new collaboration tools is another highlight. Cisco's commitment to facilitating seamless communications is evident, with improved features that enable better integration of voice, video, and messaging services. The unified communications experience allows businesses to foster teamwork, regardless of location.

Moreover, Cisco Systems 1.4 supports the latest networking technologies, including Software-Defined Networking (SDN) and Network Function Virtualization (NFV). These technologies enable greater flexibility in network management, allowing organizations to adapt quickly to changing requirements and optimize their resources effectively.

Scalability is a key feature in Cisco Systems 1.4, making it suitable for businesses of all sizes. The architecture allows for easy expansion and integration with existing systems, ensuring a smooth transition as organizations grow.

In addition to these technological advancements, Cisco Systems 1.4 boasts a user-friendly interface, making it accessible for IT professionals and enhancing productivity. The intuitive controls and dashboards facilitate quick troubleshooting and management.

In summary, Cisco Systems 1.4 stands out with its robust security features, advanced automation capabilities, seamless collaboration tools, support for modern networking technologies, and superior scalability. Collectively, these characteristics position this version as a formidable solution for modern networking challenges, fostering innovation and efficiency in various industries.
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