Chapter 1 Planning for Personal Assistant

Intercepting Calls with Personal Assistant

Note that because cssPA contains the NonPAManaged partition and does not contain the PA partition, Personal Assistant does not intercept the call a second time to process the active call routing rules of User 1003.

When User 1002 calls User 1001, Cisco CallManager uses the calling search space of User 1002, cssEmp, and finds the best match to extension 1001 in the NonPAManaged partition. (While cssEmp includes the PA partition, and 1XXX in the PA partition is a match for extension 1001, 1001 exists in the NonPAManaged partition and is the best match.) The call is sent directly to extension 1001. Because Personal Assistant does not intercept the call, no call routing rules are applied.

Adding Personal Assistant Without Previously Defined Partitions

If you are not already using partitions, then you must create a minimal set in order to implement rule-based call routing by using Personal Assistant.

When you have not yet created any partitions or calling search spaces specific to your needs, all of your IP phones currently exist by default in the “none” partition in Cisco CallManager. Because the none partition exists in all calling search spaces, you can selectively enable Personal Assistant for different extensions. If Personal Assistant is not intercepting the dialed number, Cisco CallManager will find the number in the none partition, and ring the applicable phone.

You can selectively support Personal Assistant depending on how you assign the partitions and calling search spaces. Consider this example:

1.Create a Personal Assistant partition, for example PA, and a Personal Assistant managed phones partition, for example PAManaged.

Add the interceptor ports (to intercept incoming calls) to the PA partition.

Add the phones of all employees who will use Personal Assistant to the PAManaged partition. (Placing these phones in the PAManaged partition effectively removes them from the “none” partition.)

Leave all other phones in the “none” partition, including the CTI route point (the pilot port to access Personal Assistant) and the media ports (to support Personal Assistant sessions).

Partition Name

Designated Devices Assigned to Partition

 

 

none

All other phones (including lobby phones, employee

 

IP phones not managed by Personal Assistant), PSTN,

 

and the Personal Assistant CTI route point and media

 

ports

 

 

PA

Personal Assistant interceptor ports

 

 

PAManaged

All employee IP phones managed by

 

Personal Assistant

 

 

2.Next, create the following calling search spaces:

–cssPA—Add the PAManaged partition to it.

–cssPhones—Add the PA partition to it.

Note that every calling search space includes the “none” partition by default.

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Cisco Systems 1.4 manual Partition Name Designated Devices Assigned to Partition
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1.4 specifications

Cisco Systems 1.4 represents a notable advancement in the company's portfolio of networking solutions, emphasizing enhanced performance, security, and scalability. This version is designed to cater to the changing landscape of networking demands, particularly in hybrid and cloud environments.

One of the standout features of Cisco Systems 1.4 is its enhanced security protocols. With cyber threats on the rise, Cisco has integrated advanced security measures, including end-to-end encryption and improved threat detection measures. These features help organizations safeguard their data against breaches and unauthorized access, a critical concern in today’s digital age.

Another significant characteristic of Cisco Systems 1.4 is its support for advanced network automation. By leveraging Artificial Intelligence (AI) and Machine Learning (ML), this version automates routine networking tasks, such as configuring and monitoring network devices. This not only streamlines operations but also reduces human error, thereby enhancing overall network reliability and efficiency.

The addition of new collaboration tools is another highlight. Cisco's commitment to facilitating seamless communications is evident, with improved features that enable better integration of voice, video, and messaging services. The unified communications experience allows businesses to foster teamwork, regardless of location.

Moreover, Cisco Systems 1.4 supports the latest networking technologies, including Software-Defined Networking (SDN) and Network Function Virtualization (NFV). These technologies enable greater flexibility in network management, allowing organizations to adapt quickly to changing requirements and optimize their resources effectively.

Scalability is a key feature in Cisco Systems 1.4, making it suitable for businesses of all sizes. The architecture allows for easy expansion and integration with existing systems, ensuring a smooth transition as organizations grow.

In addition to these technological advancements, Cisco Systems 1.4 boasts a user-friendly interface, making it accessible for IT professionals and enhancing productivity. The intuitive controls and dashboards facilitate quick troubleshooting and management.

In summary, Cisco Systems 1.4 stands out with its robust security features, advanced automation capabilities, seamless collaboration tools, support for modern networking technologies, and superior scalability. Collectively, these characteristics position this version as a formidable solution for modern networking challenges, fostering innovation and efficiency in various industries.
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