Diagnostics

•At the web browser PC, A Page cannot be found, Unable to locate the server, HTTP 404 - file not found, or other similar message.

•An event code 433 recorded only in nonvolatile random-access memory (NV-RAM) on the switch’s CTP card.

•An event code 430, 431, 432, 440 recorded at the switch Event Log or embedded web server event log.

When the logical connection between the switch and HAFM server is initiated, it may take up to five minutes for the link to activate at the Product View, and a green circle to appear at the alert panel and the background to the icon representing the switch. This delay is normal.

CAUTION: Prior to servicing a switch or HAFM server, determine the Ethernet LAN configuration. Installation of switches and the HAFM server on a public customer intranet can complicate problem determination and fault isolation.

1

Was an event code 430, 431, 432, or 440 observed at the switch Event Log (HAFM server) or at the embedded web server event log?

YES NO

↓Go to step 5.

2

A transmission control protocol (TCP) reset command from the HAFM server caused the Ethernet connection to terminate. The connection recovers if the HAFM server is powered on and the HAFM Services application is running.

Verify the HAFM server is powered on and the HAFM application is running. The application runs in the background as a Windows service and starts automatically when the HAFM server is powered on.