Diagnostics

Contact the next level of support.

MAP 0800: Console PC Problem Determination

This MAP describes isolation of hardware-related problems with the HAFM server platform. Although this MAP provides high-level fault isolation instructions, refer to the documentation provided with the PC for detailed problem determination and resolution.

1

At the HAFM server, close the HAFM application.

a.At the navigation control panel of the Product View, select Exit from the Logout/Exit icon. The HAFM application closes.

b.Close any other applications that are running.

Continue.

2

Inspect the available random access memory (RAM). The computer must have a minimum of 64 megabytes (MB) of memory to run the Windows operating system and HAFM application.

a.Right-click anywhere in the Windows task bar at the bottom of the desktop. A pop-up menu appears.

b.Select Task Manager. The Windows Task Manager dialog box displays with the Performance page open.

c.At the Physical Memory (K) portion of the dialog box, inspect the total amount of physical memory.