General InformationI

•System event information displays at the attached HAFM server, a remote workstation communicating with the HAFM server, or the embedded web server interface.

•LEDs on the switch front panel or FRUs illuminate to indicate a hardware malfunction.

•An unsolicited SNMP trap message is received at a management workstation, indicating an operational state change or failure.

•Notification of a significant system event is received at a designated support center through an e-mail message or the call-home feature.

System events can be related to a:

•Switch or HAFM server failure (hardware or software).

•Ethernet LAN communication failure between the switch and HAFM server

•Link failure between a port and attached device.

•ISL failure or segmentation of an E_port.

Fault isolation and service procedures vary depending on the system event information provided. Fault isolation and related service information is provided through maintenance analysis procedures (MAPs) documented in Chapter 3. MAPs consist of step-by-step procedures that prompt service personnel for information or describe a specific action to be performed. MAPs provide information to interpret system event information, isolate a switch failure to a single FRU, remove and replace the failed FRU, and verify switch operation. The fault isolation process normally begins with "MAP 0000: Start MAP" on page 2-7.

Ensure the correct switch is selected for service (if the HAFM server manages multiple switches or other Hewlett Packard products) by enabling unit beaconing at the failed switch. The amber system error LED on the switch front panel blinks when beaconing is enabled. Instructions to enable beaconing are incorporated into MAP steps.

Remote Workstation Configurations

Using a standard web browser, the HAFM and product manager applications can be downloaded and installed on remote user workstations that are LAN-attached to the HAFM server. Operators at these workstations can manage and monitor switches controlled by the HAFM server. A maximum of nine concurrent users (including a local user) can log in to the HAFM application.