Repair Information

Information associated with a call-home failure is intended for maintenance personnel to fault isolate the problem (modem failure, no dial tone, etc.), while information provided in all other entries is generally intended for use by third-level support personnel to isolate more significant problems.

To open the HAFM Event Log, select Event Log from the Logs menu on the navigation control panel.

Figure 3–1: HAFM Event Log

The event log contains the following columns:

•Date/Time - the date and time the event was reported to the HAFM server.

•Event - an event number and brief description of the event. Include both the event number and description when reporting an event to third-level customer support.

•Product - the product associated with the event. Some events are associated with the HAFM services application, while others are associated with a specific instance of the HAFM application. In the latter case, the product and configured name (or internet protocol (IP) address) associated with the instance are displayed.

•Qualifier - this column provides an event qualifier for use by engineering personnel. Include this number when reporting an event to third-level customer support.

•Data - additional event data for fault isolating a problem. Use the information when fault isolating a call-home problem, or include the information when reporting an event to third-level customer support.

Session Log

The Session Log displays a session (login and logout) history for the HAFM server, including the date and time, user name, and network address of each session. This information is useful for system administrators and users. To open the Session Log, select Session Log from the Logs menu on the navigation control panel.