Diagnostics

15

The HAFM application (running on the HAFM server) and the firmware running on the switch are not at compatible release levels. Recommend to the customer that the downlevel version (software or firmware) be upgraded.

Does the HAFM application require upgrade?

YES NO

↓Go to step 17.

16

At the HAFM server, upgrade the HAFM application ("Install or Upgrade Software" on page 3-51).

Did the switch-to-HAFM server Ethernet connection recover?

NO YES

↓The switch-to-HAFM server connection is restored and appears operational.

Contact the next level of support.

17

A switch firmware upgrade is required.

Download the firmware ("Download a Firmware Version to a Switch" on page 3-45). After the download, perform the data collection procedure and return the Zip disk to Hewlett Packard for analysis.

Did the switch-to-HAFM server Ethernet connection recover?

NO YES

↓The switch-to-HAFM server connection is restored and appears operational.

Contact the next level of support.

18

An instance of the HAFM application is open at another HAFM server and communicating with the switch. Notify the customer and either:

•Power off the HAFM server running the second instance of the application, or

•Configure the HAFM server running the second instance of the application as a client workstation.

Does the customer want the second HAFM server configured as a client?