Diagnostics

10

An attempt to download a firmware version from the HAFM server hard drive to the switch failed. Retry the operation ("Manage Firmware Versions" on page 3-40).

Did the firmware version download to the switch?

NO YES

↓The HAFM server appears operational.

A CTP card failure is suspected. Go to "MAP 0000: Start MAP" on page 2-7to isolate the problem.

11

Did the product manager application display a dialog box with the message The data collection process failed?

YES NO

↓Go to step 13.

12

The data collection process failed. Retry the process using a new Zip disk("Collecting Maintenance Data" on page 3-31).

Did the data collection process complete?

NO YES

↓Exit MAP.

Contact the next level of support.

13

Did the HAFM server lock up or crash and display a Dr. Watson for Windows dialog box?