Diagnostics

5

Did the HAFM application display a dialog box with the message The software version on this HAFM server is not compatible with the version on the remote HAFM server?

YES NO

↓Go to step 8.

6

The HAFM applications running on the HAFM server and client workstation are not at compatible release levels. Recommend to the customer that the downlevel version be upgraded.

Does the customer want the HAFM application upgraded?

YES NO

↓Power off the client workstation.

7

Upgrade the downlevel HAFM application ("Install or Upgrade Software" on page 3-51).

Did the software upgrade solve the problem?

NO YES

↓The HAFM server appears operational

Contact the next level of support.

8

Did the product manager application display a dialog box with the message Product Manager error 5001 or Product Manager error 5002?

NO YES

↓A product manager application error occurred. Click OK to close the dialog box and close the HAFM and product manager applications. Go to step 3.

9

Did the product manager application display a dialog box with the message Send firmware failed?

YES NO

↓Go to step 11.