Diagnostics

18

Both power supplies failed and must be removed and replaced (RRP: Power Supply on page 4-4). Perform the data collection procedure after FRU removal and replacement.

Did replacement of both power supplies solve the problem?

NO YES

↓The switch appears operational.

Contact the next level of support.

19

One or both power supplies appear operational, but the CTP card is not receiving DC power. An in-card circuit breaker may have tripped due to a power surge or the CTP card failed.

Reset the switch ("Reset the Switch" on page 3-36).

Did a switch reset solve the problem?

NO YES

↓The switch appears operational.

A CTP card failure is indicated. Because the CTP card is not a FRU, replace the switch

20

Does the embedded web server interface appear operational?

NO YES

↓Go to step 22.

21

A Page cannot be found, Unable to locate the server, HTTP 404 - file not found, or other similar message appears. The message indicates the web browser PC cannot communicate with the switch because:

•The switch-to-PC Internet (Ethernet) link could not be established.

•AC power distribution in the switch failed, or AC power was disconnected.

•The switch CTP card failed.

Go to step 12.