General InformationI

For additional information, refer to the hp StorageWorks SNMP reference guide for director 2/64, edge switch 2/16, and edge switch 2/32 (A6534-96026/AA-RQ7BB-TE).

E-Mail and Call-Home Support

If e-mail notification and call-home support are configured for the switch as part of the customer support process, service personnel may be:

•Notified of a switch problem by e-mail message, either directly or through a system administrator at the customer site or call center.

•Assigned a service call from call center personnel upon receipt and confirmation of a switch call-home event.

Tools and Test Equipment

This section describes tools and test equipment that may be required to install, test, service, and verify operation of the switch and attached HAFM server.

Tools Supplied with the Switch

The following tools are supplied with the switch. Use of the tools may be required to perform one or more installation, test, service, or verification tasks. These tools are supplied with the switch or must be supplied by service personnel.

•Fiber-optic loopback plug - An SFP multi-mode (shortwave laser) or single-mode (longwave laser) loopback plug is required to perform port loopback diagnostic tests. One loopback plug is shipped with the switch, depending on the type of port transceivers installed. Both plugs are shipped if shortwave laser and longwave laser transceivers are installed. The plug is shown in Figure 1–20.

Figure 1–20: Multi-mode and Single-mode Loopback Plugs