Lucent Technologies 555-661-140 Call Forwarding, Decrease in Call Set-Up Time, Service Observing

MERLIN LEGEND Communications System Release 6.1	Issue 1
Installation 555-661-140	August 1998
New Features and Enhancements	Page xxvi
Release 6.1 Enhancements (August 1998)

Call Forwarding

The Forward feature now can be used to send calls to non-local extensions across the private network.

SMDR

In addition to SMDR options for non-network calls placed to and from the local system, system managers now can program SMDR to log incoming and outgoing UDP calls, or they can choose to log no UDP calls. The factory setting is to record all UDP calls.

Customers who use a call accounting system may not want to fill the database with calls coming and going across the private network. These customers may choose not to log UDP calls.

Decrease in Call Set-Up Time

The set-up time for a call across a private network has been reduced by programming the number of UDP digits expected.

PRI Switch Type Test

A new maintenance test, the PRI Switch Type Test, has been created to allow Lucent Technologies technicians or authorized dealers to automatically determine if each end of the PRI tandem trunks has been programmed correctly.

Service Observing

Service Observing allows one extension to listen in on (observe) a call at another extension. A typical application of this feature is that of a Customer Service supervisor observing how a Customer Service representative handles calls.

The Service Observing group can consist of from one extension to all extensions in the system, including other Service Observers. Up to 16 Service