Merlin Legend
Troubleshooting in this binder
Ordering Information
Contents
Introduction
Installing Telephones and Adjuncts
Connecting Data Equipment
Upgrading the System
Unit Load Calculation Worksheet
Figures
Figures
Connecting the Control Unit to the Network Interface
Initializing and Testing the System
System Numbering Forms
Issue
Tables
Data Station Configurations Terminal Adapter Settings
Important Safety Instructions
Issue
Issue
Issue
Private Networking
Release 6.1 Enhancements August
Group Calling Enhancements
Centralized Voice Messaging
Direct Station Selector
Transfer Redirect
Service Observing
PRI Switch Type Test
Call Forwarding
Decrease in Call Set-Up Time
Windows NT Driver
Win SPM
Merlin Legend Communications System Release
Private Networks
Release 6.0 Enhancements February
Merlin Legend Communications System Release
Group Calling Enhancements
Prompt-Based Overflow
Queue Control
Centrex Transfer via Remote Call Forwarding
Computer Telephony Integration CTI
Authorization Codes Remote Call Forwarding
Release 5.0 Enhancements June
Screen Pop
Basic Call Control
HotLine Feature
Most Idle Hunt Type
Security Alert
Delay Announcement Devices
Enhanced Calls-in-Queue Alarm Thresholds
MLX-5 and MLX-5D Telephones
Release 4.2 Enhancements June
Merlin Legend Communications System Release
Merlin Legend Reporter
Maintenance Enhancements Change to Permanent Error Alarm
Night Service with Coverage Control
Coverage Timers Programmed for Individual Extensions
Release 4.1 Enhancements June
Enhanced Extension Information Report
Forward on Busy
Night Service Group Line Assignment
Support for Up to 200 Extensions
Support for National Isdn BRI Service
Release 4.0 Enhancements March
NI-BRI Module
New Control Unit Modules
016 Tip/Ring Module
Downloadable Firmware for the 016 and NI-BRI Modules
Voice Announce on Queued Call Console
Support for T1 Switched Digital Data Transmission
Forwarding Delay Option
Single-Line Telephone Enhancements
Seven-Digit Password for SPM
Time-Based Option for Overflow on Calling Group
Release 3.1 Enhancements March
Programmable Second Dial Tone Timer
Call Restriction Checking for Star Codes
Trunk-to-Trunk Transfer Set for Each Extension
Security Enhancements
Default Pool Dial-Out Code Restriction for All Extensions
Default Outward Restrictions for VMI Ports
New Maintenance Procedure for Testing Outgoing Trunks
Default Facility Restriction Level FRL for VMI Ports
Default for the Default Local Table
Intended Audience
How to Use This Book
Lines, Trunks and Facilities
Terms and Conventions Used
Old Term New Term
Typographical Conventions
Product Safety Advisories
Security Alert
Security
Telephone User Support
Related Documents
System Documents
System Operator Support
How to Comment on This Document
Miscellaneous User Support
Documentation for Qualified Technicians
About This Book How to Comment on This Document
Introduction
Installation Sequence
System Forms
Connecting the Network Interface
Installing the Control Unit
Installing Telephones Required Adjuncts Optional
Upgrading the System
Connecting Data Equipment
Programming the System
Introduction Upgrading the System
Merlin Legend Communications System Release
Overview
Installing the Control Unit
Ventilation
Environment
Electrical Noise/Radio-Frequency Interference
Backboard Requirements
Hardware Preassembly Process
Control Unit Requirements
Installing the Backboard
AC Power and Grounding
AC Grounding Requirements
AC Outlet Tests
AC Power Requirements Parameter Value
Unplug the circuit tester
Using an Ideal 61-035 Circuit Tester or Equivalent
Using a Volt-Ohm Milliammeter VOM
Measuring the AC Outlet Voltages
Grounding Requirements
Merlin Legend Communications System Release
Central Office and AC Grounds
Acceptable Water Pipe. Must be a metal, not plastic or vinyl
Approved Grounds
Central Office Trunk Protection
Heavy Lightning Protection
Installing 146A and 147A Protectors
Checking Unit Loads
Unit Loads for Hybrid/PBX Mode
Unit Loads
Unit Loads for Key or Behind Switch Mode
Installing the Basic Carrier
Mounting Surface
Installing the Power Supply
Installing a Copper Shield
Turning Off the Power
Merlin Legend Communications System Release
Installing a Copper Shield in the Power Supply
Installing the Ferrite Cores
Installing the Power Supply Module Carrier
Installing the Ferrite Cores
Installing the Auxiliary Power Unit
Installing an Auxiliary Power Unit
Installing Expansion Carriers
Connecting the Carriers
Installing the Processor
Push firmly until the processor snaps into place
Installing the Processor in the Carrier
10. Installing the Processor into the Carrier
Guidelines
Installing the Modules
Installing Modules
Signaling Modes
Tie Trunk Signaling
Signaling Types
Tie Trunks
Mode
400EM Tie Trunk Module DIP Switches
Simplex Mode
Signaling Formats for the 400EM Tie Trunk Module
Merlin Legend Communications System Release
Labeling
12. Line/Trunk and Telephone Jack Locations on Each Module
Replacing a Module
13 on
13. Removing Modules from the Carrier
Connecting the Control Unit to an AC Outlet
Powering Up the System
Unplug the system from the AC outlet
Powering Down the System
Installing Telephones and Adjuncts
Considerations
Installing Multi-Function Modules
Risk of Electrical Shock Follow all warnings and cautions
400B or 400B2 adapter D6AP cord
Removing the User Card Tray and Line Cable
Releasing the Deskstand
Removing the Deskstand
Releasing the Module Cover Screw
Releasing the Module Cover
Removing the Module Cover
Removing an MFM Module
Install the new MFM. See Figure
Installing an MFM Module
Multi-Function Module
10. Setting and Adjusting the MFM Jumpers
To remove the jack guard, see Figure
11. Removing the Jack Guard
To replace the module cover, see -12, -13, and Figure
12. Placing the Module Cover into the Locating Slot
13. Lowering and Locking the Module Cover
14. Replacing and Tightening the Module Cover Screw
15. Replacing the Deskstand
16. Lowering the Deskstand and Locking into Place
Replace the user card tray and line cable. See Figure
17. Replacing the User Card Tray and Line Cable
Power up the telephone. See Figure
Adjust the deskstand height. See Figure
19. Powering Up the Telephone after Installing the MFM
Test the MFM for T/R operation
Installing Adjuncts
Attach the adjunct to the MFM. See Installing Adjuncts
To connect an adjunct to a single-line telephone
20. Routing the Cords Through the Cord Channel
To connect an adjunct to an analog multiline telephone
General Purpose Adapter
Dial Dictation Devices
Credit Card Verification Terminals
Group Calling Delay Announcement Devices
Fax Machines
Headpieces
Headsets
One-Touch Operation All Telephones
Manual Operation Analog Multiline Telephones Only
21. Manual and One-Touch Headset Operation
Loudspeaker Paging Systems
Dual-Tone Multifrequency Dtmf Signaling
22. Single-Zone Paging with PagePac Plus
23. Single-Zone Paging with Customer-Supplied Amplifier
24. Single-Zone Paging with Upam
Modems
Merlin Identifier
Music On Hold and Magic on Hold
Pagepac Outputs
Music Port Pagepac Plus
Supplemental Alert Adapter
Supplemental Alerts
Supplemental Alert Adapter
Unsupported Telephones, Adjuncts Adapter
Unsupported Telephones and Adjuncts
Single-Line Telephones
Single-Line Telephones
Single-Line Telephones Supported by Release 3.0 and Later
Single-Line Telephones in Release 3.0 and Later
Installing Direct Station Selectors
Wire the two DSSs. See Figure
Adjust the angle of the DSS
Install the D8AC cord on the DSS
Wire the telephone to the DSS units. See Figure
28. Connecting One or More DSSs
29. Wiring for Auxiliary Power
Label the DSS designation cards
Assembling MLX Telephones
Remove or adjust the deskstand. See Figure
30. Adjusting or Removing the Deskstand
Connect the line cords. See Figure
31. Connecting the Line Cords
Label the extension identification card
Connect the handset
33. Labeling the Extension
Prepare the handset holder for wall-mounting
34. Removing the Handset Holder
Replace the extension label and plastic cover
36. Replacing the Extension Label
37. Mounting the Backplate
Pull the tab at the top of the plastic cover toward you
Label the button assignment card
MDW 9000/9010 Cordless/Wireless Telephones
Installing Cordless or Cordless/Wireless Telephones
Adjust the contrast on the telephone’s display
MDC 9000 Cordless Telephone
Connecting Telephones to the Control Unit
Considerations
Merlin Legend Communications System Release
Wiring a Telephone for Two Voice Pairs
D8W
Removing Damaged Connecting Blocks
40. Removing the Connecting Block
Connecting the Control Unit to Network Interface
Wiring
Network Interfaces Description Adapter
Central Office Network Interface Codes
RJ21X Interface
RJ21X Network Interface Connector
RJ21X Wiring Field Hardware
Building the Wiring Field
RJ21X Wiring Field Tools
Using the D-Impact Tool to Seat the Conductors
RJ11 and RJ14 Interfaces
RJ11 and RJ14 Interfaces
RJ2GX Interface
RJ48C/X Interface
Testing Trunks
Testing Loop-Start Trunks
Testing Ground-Start Trunks
Labeling Trunks
Testing NI-BRI Provisioning
Dial a telephone number to verify dialing
Label the jacks on the termination blocks
Acculink CSUs
Installing the Channel Service Unit
Merlin Legend Communications System Release
Front Panel
Back Panel
Wiring Two Switches Together
BLT
D8W BL/WR
Merlin Legend Communications System Release
Connecting a PC to the Control Unit
Installing the PC, CAT, or Printer
Connect the D8W cord
Connecting a PC Within 50 Feet
Connecting a PC Within 50 ft .2 m
Connecting a PC More Than 50 Feet 15.2 m Away
Merlin Legend Communications System Release
Merlin Legend Communications System Release
D6AP
Plug the 2012D-50M transformer into a wall outlet
Connecting a Printer to the Control Unit
Connecting a CAT to the Control Unit
Merlin Legend Communications System Release
Connecting a CAT and Printer on the Same AC Outlet
Connecting a CAT and Printer on the Same AC Outlet
Connecting a CAT and Printer on a Different AC Outlet
Merlin Legend Communications System Release
Merlin Legend Communications System Release
Merlin
Merlin Legend Communications System Release
Connecting a Printer Within 50 Feet 15.2 m
Connecting a Printer Within 50 ft .2 m
Connecting a Printer 50 Feet 15.2 m or More Away
Merlin Legend Communications System Release
Connecting a Printer More Than 50 ft .2 m Away
Connecting the 248B Adapter and the 2012D Transformer
Setting Printer Options and DIP Switches
Lucent Technologies 572 Printer Options
Connecting a Printer to the Control Unit Issue 1 August
Lucent Technologies 475/476 Printer DIP Switch Settings
Lucent Technologies Printer DIP Switch Settings
Applications Printer DIP Switch Settings
Merlin Legend Communications System Release
Data Stations
Connecting Data Equipment
Data Station Configurations
Modem Data Stations
Terminal Adapter Data Stations
Analog Voice and Modem Data Stations
GPA Settings
Setting Up
Connect the GPA to the analog multiline telephone
Connect the modem to the GPA
Analog Voice and Modem Data Equipment Configuration
Connect the modem to the control unit
Modem Data-Only Stations
Modem Data-Only Equipment Configuration
MLX Voice and Modem Data Stations
Modem Data and MLX Voice Equipment Configuration
Connect the MLX telephone to the control unit
Connect the modem to the MFM in the MLX telephone
MLX Voice and Terminal Adapter Data Stations
Connect the terminal adapter to the MLX telephone
MLX Voice and Terminal Adapter Data Equipment Configuration
Terminal Adapter Data-Only Stations
Merlin Legend Communications System Release
Terminal Adapter Data-Only Equipment Configuration
Acculink 3150 CSU
Video Conferencing Data Stations
Merlin Legend Communications System Release
Video Conferencing Configuration
Merlin Legend Communications System Release
Terminal Adapter Settings
Terminal Adapter and CSU Settings
Merlin Legend Communications System Release
Initializing the System
Initializing and Testing the System
Restoring from the Translation Memory Card
Programming Guides
Restoring from the System Programming Disk
Perform a System Erase frigid start
Testing MLX Telephones
Setting the Time and Date
Testing the System
Initializing and Testing the System
Testing MLX Telephones with MFMs
Testing MLX Display Telephones
Turn off the Message light
Testing Telephones for Dial Tone
Press any button
Testing Analog Multiline Single-Line Telephones
Testing Telephones for Outside Dial Tone
Dial followed by the trunk ID number 01 through
If the extension is toll-restricted, place a toll call
Testing Tie Trunks
Testing did Trunks
At both telephones, hang up
Testing Two-Way Automatic-Start Tie Trunks
Testing Incoming Automatic-Start Tie Trunks
Testing Incoming Dial-Repeating Tie Trunks
Testing Outgoing Automatic-Start Tie Trunks
Testing Two-Way Dial-Repeating Tie Trunks
You should hear ringing
Testing Outgoing Dial-Repeating Tie Trunks
Testing Selected System Features
Testing BRI Trunks
Group Calling Test
ARS and Smdr Tests
System Speed Dial Test
Coverage Test
Testing the DSS
Testing Night Service
Testing the Dictation System
Testing Music On Hold
Testing the Paging System
Make an announcement into the handset
Hang up Repeat Steps 1 through 3 for all paging zones
Testing the Power Failure Transfer Jacks
Ground-Start Button
If you hear reorder tone, try again
Testing Touch-Tone Receivers
Have that person call the number after you hang up
Repeat the test for each TTR
Installing the Control Unit’s Housing
Installing the Top Cover
Top cover Empty module
Installing the Control Unit Front Cover
Installing the Front Cover
Installing Applications
Installing Applications
Voice Messaging Systems Touch-Tone Receivers
Automated Document Delivery System
Hardware Requirements
Call Accounting System
Hardware and Software Requirements
Merlin Legend Communications System Release
CAS Documentation
Call Accounting Terminal
Considerations
CAT Documentation
Call Management System
Hardware and Software Requirements
CMS Documentation
Conversant
Conversant Intro Documentation
Integrated Solution
Security Alert
Hardware Requirements
Lucent Technologies Attendant†
Security Alert
Merlin Mail
Merlin Mail Ports Required
Merlin Legend Communications System Release
Merlin PFC†
Hybrid/PBX and Key Modes
Behind Switch Mode
PassageWay Direct Connect Solution
Considerations
System Programming Maintenance SPM
Considerations
New Installation Considerations
Installing a CTI Link
Install Merlin Legend hardware
Plug in the CTI link, if unplugged
Link Reinstatement
Program the communications system
Resume CTI link traffic
Resume Merlin Legend alarming for the CTI link
Merlin Legend Communications System Release
Upgrading the System
Upgrading to Release
Install the new processor module
Remove the control unit housing
Power down the system
Backing Up System Programming
Install SPM Back up system programming
Removing the Control Unit Housing
Removing the Control Unit Housing
Upgrading the System Powering Down the System
Powering Down the System
Upgrading the Control Unit
Install any expansion carriers
Test the system
Program the system
Removing a Module from the Carrier
Replacing the Housing Clips
Replacing a Module in the Carrier
Modifying the Processor for Key Mode
Removing the Processor Module Cover
Removing the Processor Module Circuit Board
Changing the Key Mode Switch Position to Closed
Convert the backup file
Completing the Upgrade
If applicable, program new features
Install SPM
Program the system
Install the Release 4.0 processor module in the carrier
If applicable, program new features
Release 2.0 or Earlier
Replacing the Control Unit Housing
Installing the Control Unit Housing
Merlin Legend Communications System Release
System Numbering Forms
Renumber System
Form 2a, System Numbering Extension Jacks
Merlin Legend Communications System Release
MLX
Form 2b, System Numbering Digital Adjuncts
Loop-Start Reliable Disconnect
Form 2c, System Numbering Line/Trunk Jacks
Code†
Form 2d, System Numbering Special Renumbers
Unit Load Calculation Worksheet
Unit Load Worksheet
Module Qty Unit Load = Total
Telephones
Network Access Lines
Optional Equipment
Unit Load Calculation Worksheet B-6 Unit Load Worksheet
Calculate the unit loads for slots 5 and 6 of the carrier
Unit Load Calculation Worksheet B-8 Unit Load Worksheet
Unit Load Calculation Worksheet B-9 Unit Load Worksheet
Unit Load Calculation Worksheet B-10 Unit Load Worksheet
Index
Issue 1 August IN-2
Issue 1 August IN-3
Issue 1 August IN-4
Issue 1 August IN-5
Issue 1 August IN-6
IN-7
Issue 1 August IN-8
Issue 1 August IN-9
Index IN-10
Issue 1 August IN-11
Index IN-12
Issue 1 August IN-13
Issue 1 August IN-14
Issue 1 August IN-15
Index IN-16
EVEN #
Station
ODD #