Lucent Technologies 555-661-140 manual HotLine Feature

MERLIN LEGEND Communications System Release 6.1	Issue 1
Installation 555-661-140	August 1998
Prior Releases Features and Enhancements	Page xxxvi
Release 5.0 Enhancements (June, 1997)

■Calling group distribution

■ISDN PRI Routing by Dial Plan

■An extension on the MERLIN LEGEND Communications System

■Remote access

NOTE:

In the case of remote access calls, the only information that the application can collect about the caller is the remote telephone number.

■A transfer of a call that was answered by a voice response unit

■A transfer, redirection, or conference of a call that was answered at a DLC or at a QCC

1.DLCs (Direct-Line Consoles) may use CTI applications. If they do, they perform the same way as other extensions. A DLC assigned to use a CTI link application is a monitored DLC. When a DLC is used as a regular operator console and not using a CTI link extension, it is non-monitored.

2.Calls to a QCC or non-monitored DLC do not initiate screen pop at the operator position, but when an operator directs a call to an extension using a CTI application, caller information does initiate screen pop. If the DLC is non-monitored, screen pops can occur after the DLC releases the call.

3.Calls transferred from Cover buttons on non-monitored DLCs do not initiate screen pop at the destination extension.

HotLine Feature

The Release 5.0 HotLine feature is designed for retail sales, catalogue sales, and other types of businesses and organizations and is available in all three modes of system operation. It allows a system manager to program a single-line telephone extension connected to an 008 OPT, 012, or 016 module as a HotLine. When a user lifts the handset at the HotLine extension, the telephone