Lucent Technologies 555-661-140 manual Conversant

MERLIN LEGEND Communications System Release 6.1	Issue 1
Installation 555-661-140	August 1998
Installing Applications	Page 8-13
CONVERSANT

Call Management System for MERLIN LEGEND Communications

System Supervisor’s Guide

Call Management System for MERLIN LEGEND Communications

System Planning Guide and Forms

CONVERSANT

CONVERSANT is an entry-level voice response system that enables you to run integrated voice response (IVR) applications. CONVERSANT can automatically answer and route calls and execute telephone transactions. CONVERSANT consists of the hardware and software that supports transaction processing, data retrieval, and data entry using a touch-tone telephone connected to a public telephone network.

! Security Alert:

Products that are connected through a voice port must be properly restricted to prevent toll fraud. See Appendix A in Maintenance and Troubleshooting for more information.

Considerations

CONVERSANT supports a maximum of 24 channels of analog ports, or up to six IVP4 boards. In a co-resident environment, such as CONVERSANT and AUDIX Voice Power, the system supports a maximum of 16 channels. The number of channels assigned to AUDIX Voice Power can never exceed 12.

Hardware Requirements

The platform for CONVERSANT is the Master Controller III (Tower). The Master Controller III is a desktop 20 MHz, 486-SX PC with six available EISA bus slots (with the tape drive installed). It has 8 MB of RAM. It