Lucent Technologies 555-661-140 manual Call Management System, CAT Documentation

MERLIN LEGEND Communications System Release 6.1	Issue 1
Installation 555-661-140	August 1998
Installing Applications	Page 8-10
Call Management System

CAT Documentation

Call Accounting Terminal, CAT Plus V3 for Business Installation and Use

Call Accounting Terminal, CAT Plus V3 for Hospitality Installation and

Use

Call Management System

Call Management System (CMS) is a DOS-based software application that simulates the actions of a system operator by answering calls and distributing them to individual telephones.

Considerations

You cannot connect a CMS in Behind Switch mode.

If a business requires more than 28 lines or employs more than 28 agents, you can install up to two CMSs on a system to handle a second set of lines.

CMS operates on a dedicated PC with DOS, version 3.3 or higher.

The CMS supervisor’s console is a Direct-Line Console.

CMS agents can use any MLX or analog multiline telephone that the system supports.

You must connect agent telephones to the first 58 telephone jacks on the control unit. (CMS allows only a 2-digit method to specify an extension number; jacks 59 to 144 are designated by 4 digits.)

Because CMS is compatible only with 2-digit dialing, do not use flexible numbering on any telephone associated with CMS.