Lucent Technologies 555-661-140 manual Transfer Redirect, Direct Station Selector

MERLIN LEGEND Communications System Release 6.1	Issue 1
Installation 555-661-140	August 1998
New Features and Enhancements	Page xxv
Release 6.1 Enhancements (August 1998)

A calling group containing a single non-local member can be used for the same purposes as a calling group containing local extensions, including:

■Night Service. Night Service coverage can be provided across a private network to a centralized Automated Attendant, a non-local calling group, a QCC queue, a DLC, or any individual extension on the remote system, such as a night bell.

■Group Coverage. Group Coverage can be provided across a private network to a VMS, a non-local calling group, a QCC queue, a DLC, or any individual extension on the remote system.

■Calling group overflow coverage. Calling group overflow coverage can be provided by a centralized VMS, a non-local calling group, a QCC queue, a DLC, or any individual extension on the remote system.

■Calls directed to another system. Lines connected to remote systems can be answered by any extension programmed to answer the call, such as a centralized Automated Attendant or a system operator (QCC or DLC).

Transfer Redirect

When an Automated Attendant transfers a call to a non-local extension, the transferring MERLIN LEGEND system monitors the call to ensure that it is answered. If the non-local extension is not available or the call is not answered within the transfer redirect timeout period (fixed at 32 seconds), the call stops ringing at the non-local destination and is redirected to the extension on the same system as the Automated Attendant that is programmed to receive redirected calls. This redirect extension can be a QCC queue, a calling group, or an individual extension.

Direct Station Selector

Now users can press a Direct Station Selector (DSS) button for a non-local extension to make or transfer calls to that extension. However, no busy indication is displayed by the DSS for non-local extensions.