Lucent Technologies 555-661-140 manual Maintenance Enhancements Change to Permanent Error Alarm

MERLIN LEGEND Communications System Release 6.1	Issue 1
Installation 555-661-140	August 1998
Prior Releases Features and Enhancements	Page xliii
Release 4.2 Enhancements (June, 1997)

LEGEND Reporter assists in determining the effectiveness of calling group agents, assessing the level of service provided to callers, and ascertaining whether adequate incoming phone lines and agents are available to handle peak-call load. The SMDR Talk Time option sets up special call records used by MERLIN LEGEND Reporter. The default is Off, in which case the Release 4.0 SMDR reports are available. If the option is set to On, the following new reports are provided:

■Organization Detail Report

■Organization Summary and Trends Report

■Selection Detail Report

■Account Code Report

■Traffic Report

■Extension Summary Report

■Data Report

■Talk and Queue Time Distribution Report

■Time of Day Report

■ICLID Call Distribution Report

■Facility Grade of Service Report

Maintenance Enhancements

Change to Permanent Error Alarm

Beginning with Release 4.2, the most recent permanent error alarm is not shown on the System Error Log menu screen but is available as an option from that screen. For details, refer to the Maintenance section of the technician guide, Installation, Programming, and Maintenance.