Lucent Technologies 555-661-140 manual Centrex Transfer via Remote Call Forwarding

MERLIN LEGEND Communications System Release 6.1	Issue 1
Installation 555-661-140	August 1998
Prior Releases Features and Enhancements	Page xxxiii
Release 6.0 Enhancements (February, 1998)

time. In this case, time-based and number-of-calls based options take precedence over overflow distribution based on the caller’s prompt.

When prompt-based overflow distribution is used, an extra TTR must be provided for each delay announcement device assigned to the associated calling group. The delay announcement informs the caller of the # key option to exit the queue and leave rather than waiting for an agent. If no TTR is available when a calling group call arrives, the call is not sent to a delay announcement extension.

Centrex Transfer via Remote Call Forwarding

Centrex Transfer via Remote Call Forwarding can be used in all system modes of operation to send outside calls to a remote telephone number or another Centrex station. In this context, the term outside refers to calls that arrive on an analog Centrex loop-start line at the MERLIN LEGEND Communications System.

An outside call that uses this feature is defined as a call that arrives on an analog Centrex loop-start line at the MERLIN LEGEND Communications System. It may arrive directly or be transferred without consultation or without transfer supervision (in the case of an automated attendant). The forwarding call to the outside number is made on the same line/trunk on which the call arrived, conserving system facilities.

Activating Centrex Transfer via Remote Call Forwarding is just like activating regular Remote Call Forwarding and requires that Remote Call Forwarding be enabled for the extension. However, the user dials ￿ instead of a dial-out code, and a Pause character may be required after the ￿. The Centrex service provider determines whether the Pause is needed.

Pause cannot be originated from a single-line telephone or a remote access user. A multiline telephone user in the local system must enter an authorization code to activate the feature.

A remote access user may activate the feature without using an authorization code. Barrier code requirements do apply, however.