Common problems and solutions
Possible cause
Printer is not receiving
power.
Action
Check whether the power cord is correctly connected. If it is, try a different power cord.
tCheck whether the power source is working by
I unplugging the printer and plugging in another device.
Possible causes | Action |
The ribbon is jammed, twisted or not set properly
between the print head and the print head shield.
The print gap is not set correctly.
I Make sure that the ribbon cartridge is correctly installed. See “Installing
~the ribbon cartridge” on page 10.
Use the adjustment lever to set the print gap. Move the lever to a lower (darker) setting. See “Adjusting the print gap” on page 24.
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