Common problems and solutions
Possible cause Action
Printer is not receiving
power. t
I
Check whether the power
cord iscorrectly connected.
If it is, try adifferent power
cord.
Check whether the power
source is working by
unplugging the printer and
plugging in another device.
Possible causes Action
The ribbon isjammed, IMake sure that the ribbon
twisted or not set properly
between the print head and
the print head shield. ~
The print gap is not set
correctly.
cartridge is correctly
installed. See “Installing
the ribbon cartridge” on
page 10.
Use the adjustment lever to
set the print gap. Move the
lever to alower (darker)
setting. See “Adjusting the
print gap” on page 24.
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