Possible causes | Action |
The print gap is not set correctly.
Use the adjustment lever to set the print gap. Move the lever to a higher (lighter) setting. See “Adjusting the print gap” on page 24.
The ribbon is jammed, twisted or not set properly between the print head and the print head shield.
Print head shield is damaged or missing.
a
Make sure that the ribbon cartridge is correctly installed. See “Installing the ribbon cartridge” on page 10.
Return the printer to your dealer for repair.
A
Switch off the printer and allow it to cool down. Check the air vents on the underside of the printer to see if they are clogged or obstructed in any way. Remove the obstruction or clogging material if possible.
If the problem persists, return the printer to your dealer for repair.
