Toshiba DK424I manuals
Communications > Telephone
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424 pages 6.74 Mb
Publication Information Copyright 2000Toshiba America Information Systems, Inc. Telecommunication Systems Division 2 Strata DK General End User InformationFCC Requirements Radio Frequency Interference Important Notice Music-On-Hold UL 3 Contents9 Introduction13 Overview 129 Initialization & Test 245 System & Station 3This chapter gives you programming information for the Strata DK system and its stations. Program 01 Station Logical Port Display and/or ChangeInitialized Default: Program 90, 91-1, or 91-9 initializes Program 01 Program 01 OverviewNote Record port locations on Program 04 record sheet. 3-2 46 Program 02 Station Physical Port Display and/or Change47 Program 03 for DK14 Slot Assignments48 Program 03 for DK40i Flexible PCB Slot Assignments50 Program 03 for DK424 Flexible PCB Cabinet Slot Run Program 91-2 Processor Type: Initialized Default: Code 00 for empty slots 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG DK424 Base Cabinet 1 DK424 Expansion Cabinet 2 DK424 Expansion Cabinet 3 DK424 Expansion Cabinet 4more codes SELECT = Slot Number (00, 01, 11~78) CARD = PCB Code (See Reference Table) Turn System Power Off (5 sec) then On. Program 03 for DK424 Flexible PCB Cabinet Slot Assignments 51 DK424 and DK424i PCB CodesStrata DK Programming 5/00 3-7 DK424 Expansion Cabinet 5 DK424 Expansion Cabinet 6 DK424 Expansion Cabinet 7Program 03 for DK424i Flexible PCB Cabinet Slot Assignments 3-8 52 Program 03 for DK424i Flexible PCB Cabinet Slot Run Program 91-2 See Worksheet 6 in the Strata DK I&M Manual Chapter 6 for PCB placement. Processor Type: Initialized Default: Code 00 for empty slots 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG DK424i Base Cabinet 1 DK424i Expansion Cabinet 2 DK424i Expansion Cabinet 3 DK424i Expansion Cabinet 4more codes SELECT = Slot Number (00, 01, 11~78) CARD = PCB Code (See Reference Table) Turn System Power Off (5 sec) then On. 53 Program 03 for DK424i - Overview55 Program 03 Example56 Program *03 for DK424 Cabinet Type IdentificationProgram *03 - OverviewStrata DK Programming 5/00 3-13 57 Program 04 Station Logical Port [PDN] Assignment[PDN] (1~4 digits) Initialized Default: DK14 Record Sheet 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = Station Logical Port Number(s) (see table below) 3-14 58 DK40i Record SheetRefer to Chapter 2 DK40i Configuration before installing PCBs in slots 15~18. Manual. DK40i Base or Expansion Cabinets. 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = Station Logical Port Number(s) (see table below) [PDN] (1~4 digits) Logic al Ports (Initialized) 59 DK424 or DK424i Record Sheet60 Program 04 Overview61 Program 04 ExampleProgram *04 [PhDN] and Distributed Hunt [DN] Assignments For Internal and Tie Line Calls 3-18 62 Program *04 [PhDN] and Distributed Hunt [DN] Assignments For Internal and Tie Line Calls64 Program 05 Flexible Access Code Numbering4 3 Initialized Default: 0 1 Program 05 Flexible Access Code Numbering 5 9 7 6 65 Program 05 Overviewnumbering plan will have to be implemented. schemes. Refer to Program 04 Port/Station Number Assignment. assigned code to an unused code first. In the initialized state, the only unused code is zero (0). 3-22 66 Program *05 Call Park Pickup Abbreviated Dialing67 Program 09 Built-in Auto Attendant Prompt / Station Program 09 Overview68 3-24 Program *09 [PDN], [PhDN], DH, ACD or Modem DID Ext. AssignmentsStrata DK Programming 5/00 3-25 69 Program *09 [PDN], [PhDN], DH, ACD or Modem DID Ext. AssignmentsProcessor Type: Initialized Default: 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG DIAL = DID Extension Number (1~4 digits) Press LED Button 01 to erase extension numbers. 3-26 70 Program *09 OverviewProgram 10-1 System Assignments, Part 1 of 3 71 Program 10-1 System Assignments, Part 1 of 374 Program 10-2 System Assignments, Part 2 of 379 Program 10-3 System Assignments, Part 3 of 3Initialized Default: Program 10-3 Overview 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 3 Light the LED Buttons that are marked with an X in the table below. 80 3-36 3-38 82 Example83 Program 10-4 ACD/ISDN/Tandem Parameters86 Program *10 Enhanced 911 OperationPrograms *10-11 and *10-12 E911 Standard Telephone Ports Assignment 87 Programs *10-11 and *10-12 OverviewProgram *10-91 E911 Interdigit Timer Program *10-92 E911 Pause Before Send TimerProgram 12 System Assignments, Basic Timing 3-44 88 Program 12 System Assignments, Basic Timing4 Program 12 OverviewInitialized Default: 3-46 90 Program 13 Defining the Message CenterProgram 13 OverviewProgram 15 Ground/Loop/Tie/DID Line OptionsStrata DK Programming 5/00 3-47 91 Program 15 Ground/Loop/Tie/DID Line Options5 0 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG 1 3 4 7 8 3-48 92 Program 15 OverviewProgram *15 CO Line Tenant Assignments 3-50 94 Program *15 CO Line Tenant AssignmentsProcessor Type: Initialized Default: Program *15 OverviewProgram 16 Assign CO Line Groups (or Dial 9) 95 Program 16 Assign CO Line Groups (or Dial 9)97 Program 17 DID/Tie Line OptionsProgram 17 Overview98 3-54 Program *17 DID Intercept Port Number (Vacant or Wrong Number) 3-56 100 Program *17 DID Intercept Port Number (Vacant or Wrong Number)Initialized Default: Program *17 Overview 101 Program 19 Alternate Background Music Source Slot Program 19 OverviewProgram 20 Computer and Data Interface Unit Configuration 3-58 102 Program 20 Computer and Data Interface Unit ConfigurationInitialized Default: Program 20 OverviewDK40i Base, PDKU, RDSU, KCDU Digital Port Number 104 3-60 Program 21 Modem Pool Port Assignments 105 Program 21 Modem Pool Port Assignments107 Program 22 RPCI and DIU Station Hunting for Data Calls108 Program 23 Built-in Auto Attendant (AA) Primary Announcement AssignmentsNote See Program 23 legend for port ranges. Processor Type: Initialized Default: Program 24 Built-in AA Secondary Announcement Processor Type: Initialized Default: Programs 23 and 24 Overview 109 Program 25-1 Built-in AA Incoming Call Overflow TimeProgram 25-1 OverviewProgram 26 Built-in AA Camp-on Busy Time 3-66 110 Program 26 Built-in AA Camp-on Busy Time112 Program 27 DKT Handset/Headset Receiver Volume Level113 Program 28 DSS Console/Attendant Telephone Processor Type: Initialized Default: 3-70 114 Program 28 OverviewProgram 29-1~8 DSS Console and Number Button Assignments 115 Program 29-1~8 DSS Console and Number Button Assignments 118 Program *29 Add-on Modules Button AssignmentsProcessor Type: Initialized Default: Program *29 OverviewProgram *29 Add-on Modules Button Assignments Important! Run this program for each station that has an ADM or the ADM will not function. 119 Button AssignmentsProgram 30 Station Class of Service 3-76 120 Program 30 Station Class of Service126 Program *30 Telephone Group Page Assignments127 Program 31 Station Class of Service133 Program *31 Group Pickup AssignmentsProgram *31 OverviewProgram 32 Automatic Preference 3-90 134 Program 32 Automatic PreferenceProcessor Type: Initialized Default: 135 Program 32 OverviewProgram *32 RS-232 Voice Mail Message Center Port 3-92 136 Program *32 RS-232 Voice Mail Message Center Port137 Program 33 [PDN]/ [PhDN] Station Hunting (Voice Calls Only)Program 33 Overview 138 Program 33 - ExampleProgram *33 [PhDN] Owner Telephone AssignmentStrata DK Programming 5/00 3-95 139 Program *33 [PhDN] Owner Telephone AssignmentProcessor Type: Initialized Default: 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = [PhDN] Port Reference Number Enter the [PDN] Owner Station Logical Port Number. 3-96 140 Program *33 OverviewProgram 34 Hold Recall Timing 141 Program 34 Hold Recall TimingPort Seconds Port Seconds Port Seconds Port Seconds Processor Type: Initialized Default: Program 34 Overview 142 Program *34 Station Class Of Service144 Program 35 Station Class of Service149 Program 36 Fixed Call ForwardProcessor Type: Initialized Default: Program 36 OverviewNote Telephones and attendant consoles must have a )L[HG&DOO)RUZDUG button to activate this feature (See Programs 39 and 59). 3-106 150 Program *36 System NT Button Lock Password Changing Station AssignmentProgram *36 OverviewProgram 37 Ring Transfer (Camp-on) Recall Time 151 Program 37 Ring Transfer (Camp-on) Recall TimePort Hold Time Port Hold Time Port Hold Time Port Hold Time Processor Type: Initialized Default: Program 37 OverviewProgram *37 Park Recall Timing 3-108 152 Program *37 Park Recall TimingPort Seconds Port Seconds Port Seconds Port Seconds Processor Type: Initialized Default: Program *37 Overview 153 Program 38 Digital and Electronic Telephone Keystrip TypeProcessor Type: Initialized Default: Port Button Menu Port Button Menu Port Button Menu Port Button Menu 3-110 154 Program 38 Overview/LQH buttons, one [PDN] button, one 'R1RW'LVWXUE button, and the 6SHHG'LDO button. See the System Record Sheet for electronic telephone arrangements. Assignments for 2000-Series Digital Telephone Keystrips 155 2. This button is initialized as 6' with RCTUA since there are only 16 CO lines.156 3-112 Note Button numbers 01~200 on electronic telephones (6000, 6500 series, etc.) are in the same position as shown on the 2000-series digital telephone programming keystrip.LED Buttons and CO line numbers (01~20) CO line numbers (21~200) Strata DK Programming Manual Program *38 Standard Telephone Ring-Down Destination 157 Program *38 Standard Telephone Ring-Down Destination159 Program 39 Flexible Button Assignments168 Program *40 Distributed Hunt Group Member 170 Program *41 for DK424 T1 Assignment Series (Part 1)174 Program *42-1 Primary Timing Reference Assignments (Release 3.1 and earlier)Initialized Default: Program *42 for DK424 T1 Assignment Series (Part 2)See Program *42 Clock Source on Page 7-16. Program *42-1 Overview (Release 3.1 and earlier)Assign the Primary Timing Reference with this program.Note RDTU No. 1 is the RDTU PCB installed in the lowest slot number of all RDTU PCBs, RDTU No. 2 is the RDTU PCB installed in the next highest slot number of all RDTUs and so on. Primary/Back-Up Assignments ExampleNote A second RBOC T1 span line can also be used as the secondary clock source. DK Master (free run) Assignment Example Program *42-2 Overview (Release 3.1 and earlier)Assign the Secondary (Backup) Timing Reference with this program.Note To assign RDTUs as the Master Clock Reference (free run), leave Programs 42-1 and 42-2 blank. Press button/LED 01 to enter blanks.Program *50 Caller ID Circuit Assignments to CO Line PCBs 175 Program *50 Caller ID Circuit Assignments to CO Line PCBsProcessor Type: Initialized Default: Note The Tip/Ring leads of RGLU, RCOU, RCOS, and PCOU Caller ID CO lines assigned to 3-132 176 Program *50 OverviewProgram *51 Station Memory Allocation 177 Processor Type: Initialized Default: 3-134 178 Program *51 OverviewProgram *52 Caller ID/ANI Abandoned Call Number Station Owner AssignmentsStrata DK Programming 5/00 3-135 179 Program *52 Caller ID/ANI Abandoned Call Number Station Owner AssignmentsProcessor Type: Initialized Default: 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG 3-136 180 Program *52 OverviewProgram 58 DK424 Attendant Console Series (Part 1) 181 Program 58 DK424 Attendant Console Series (Part 1)184 Program 59 Attendant Console Flexible Button CodesProcessor Type: Initialized Default: Console 1 Console 2 Console 3 Console 4 185 Program 59 OverviewTable3-4 Required PC Attendant Console Button Codes Table3-5 Recommended PC Attendant Console Button Codes Table3-6 Incoming Line Group Button Assignments 186 3-142 Table3-7 Optional Attendant Console Button Codes Table3-8 Additional Feature Button Codes Notes116 187 Program *31.assigned to the console port number in Program 04. The consoles [DN] can have only one appearance. Table3-8 Additional Feature Button Codes (continued) Program 60-1 SMDR Data Output Options 3-144 188 Program 60-1 SMDR Data Output OptionsProcessor Type: Initialized Default: Program 60-1 OverviewNote LED 01 determines if received Caller ID and/or ANI information (LED 01 On) or data is 189 Program 60-2~7 SMDR Output/Account Code Digit Length191 Program 60-8 Call Forward External (Remote Change, Security) ID CodeProgram 69 Verified Account Codes 3-148 192 Program 69 Verified Account Codes194 Program 70 Verified Account Code Toll Restriction 196 Program 71 DNIS201 Program *71~*73 [DN] to [DN], Tie to [DN], and DID to [DN] Ringing AssignmentsProcessor Type: Initialized Default: respective telephones in Program *71; no other default ringing assignments are made. 3-158 202 First Telephone GroupSecond Telephone Group Program *71, *72, *73 OverviewProgram 72 DNIS Number Network Table Assignments 203 Program 72 DNIS Number Network Table 205 Program 74 System NT Button Lock Password206 Program 76-1(X-Y) DK14, DK40i, all RCTUs and BCUs Processor Type: Initialized Default: Program 76-1 Overviewbits, even parity, 1 stop bit. SMDR: 8 bits, no parity, 1 stop bit. 207 Program 76-2 (X-Z) WSIU, TSIU and RSIU / RSIS / RMDS Transmission Rates208 Program 77-1 Peripheral Options (Door Phones) RSIU / RSIS / RMDS, PIOU/PIOUS / IMDU, PEPU212 Program 77-2 Door Phone Busy Signal/Door Lock 214 Program 77-3 Night Ringing Over PIOU External Page ZonesProcessor Type: Initialized Default: Program 77-3 Overview 215 Program 77-4 RSIU Open Architecture Interface (OAI) Data Output AssignmentsProcessor Type: Program 77-4 Overview216 3-172 Program 78 CO Line Special Ringing AssignmentsStrata DK Programming 5/00 3-173 217 Program 78 CO Line Special Ringing AssignmentsProcessor Type: 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG Feature Number 1, 2, 5, or 6 Code 1~3 3-174 218 Program 78 OverviewProgram 79 Door Phone Ringing 219 Program 79 Door Phone Ringing221 Program *79 Door Phone to [DN] Flashing Processor Type: Initialized Default: Program *79 OverviewImportant! To allow a door phone to flash and ring, you must assign the [DN] to flash in Program *79 and the telephone on which it appears must be assigned to ring in Program 79.Program 80 EKT and DKT Ringing Tones (CO Line Calls) 3-178 222 Program 80 EKT and DKT Ringing Tones (CO Line Calls)Processor Type: Initialized Default: Program 80 OverviewExternal speakers and all electronic and digital telephones are paged by dialing: [DN] + . The$OO&DOO3DJH$& button is used to page all digital and electronic telephones only; external CAUTION! To prevent system malfunction, DO NOT install the PESU in slot 18 of the DK40i system. 223 Program *80 Call Forward Station Ring Assignment224 Programs 81~89 Ground/Loop Start/CO Line Station Ringing228 Programs *81, *84, and *87 Ground/Loop Start/CO Line to [DN] LED Flash AssignmentsProcessor Type: Initialized Default: Important! Blank out initialized default data if CO line should not ring and flash [PDN] 229 Programs *81, *84 and *87 Overview230 *3-186 Figure3-2 Strata DK CO Line Button/Directory Number [DN] Button Ringing Control Logic Diagram *EKT/DKT [DN] Idle Y Ground/Loop Start CO Incoming Call Ringing Control [PDN], the SLT will not receive camp-on tone.Strata DK Programming 5/00 3-187 YY Figure3-3 Strata DK CO Line Button/Directory Number LED Flash Control Logic Diagram Important! System Record Sheets for Programs 90, 91, and 92 appear in the beginning of this 231 section because they must be executed prior to running any other programs.3-188 232 Program 93 CO Line Identification234 Program 97 Printing Program Data through SMDRProgram 97 OverviewContents of each program can be sent to the SMDR port for a hard copy printout. 235 Toll Restriction 4275 Least Cost Routing 5299 Automatic Call Distribution 66-2 300 Program 03 RSIU, RSSU, PIOU, PIOUS ACD/MIS Slot 301 Program 09 Auto Attendant Prompt/ACD Group Initialized Default: Program 09 OverviewImportant! If using DK Built-in AA, program call flow assignment of DK AA per Chapter 12 Peripheral Installation of the DK Installation and Maintenance Manual.To enter one-digit dialing prompts along with their destination station numbers 302 6-4 303 Program *09 ACD Group DID Line Digit Assignments304 Program 10-4 ACD/ISDN/Tandem ParametersProgram 10-4 OverviewProgram 11 ACD Timing AssignmentsStrata DK Programming 5/00 6-7 305 Program 11 ACD Timing Assignments309 Program 14-0 Loop/Ground Start Line Direct to ACD Group Assignments310 Program 14-1 ACD Agent Identification Code Program *14-1 Auto Answer with Zip Tone Assigned to Agent IDProgram *14-1 OverviewProgram 18 Agent Names for SMIS/MIS AssignmentsStrata DK Programming 5/00 6-13 311 Program 18 Agent Names for SMIS/MIS AssignmentsDATA = Agent Name (8 characters maximum)SELECT = Agent ID Number (000~255) Program 18 OverviewTo enter an Agent ID name or number 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG 312 6-14 To erase data Press LED button 01. Numeric Mode 0 to 9 are treated as numerals.Note Dial pad starts out in Numeric Mode. Press button to switch to Alpha Mode. Alpha Entry (Example): Special Character Entry: A B C Q Z : + / 313 Program 14-2 ACD Supervisor PasswordsProgram 14-2 OverviewProgram *14-2 DID, Tie, DNIS, ANI Line After Shift/Overflow Substitution Destinations 6-16 314 Program *14-2 DID, Tie, DNIS, ANI Line After Shift/ Overflow Substitution Destinations316 Program 14-3 Announcement/Music Port and Queue PatternInitialized Default: 317 Program 14-3 OverviewProgram 14-3 Announcement/Music Port and Queue Pattern 318 6-20 Figure6-2 ACD Queue Announcement and Music Patterns Program 14-4 Queue Time Out Overflow DestinationStrata DK Programming 5/00 6-21 319 Program 14-4 Queue Time Out Overflow DestinationDATA = Que ue Timeout Overflow Destination Initialized Default: 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 4 SELECT = ACD Group Number 6-22 320 Program 14-4 OverviewProgram 14-5 Overflow Point and Ring No Answer Routing DestinationStrata DK Programming 5/00 6-23 321 Program 14-5 Overflow Point and Ring No Answer Routing DestinationInitialized Default: 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG DATA = Destination SELECT= Overflow Point (1~3) = Queue Timer (0) SELECT = 5 6-24 322 Program 14-5 Overview324 6-26 Program 14-6 After Shift Service DestinationStrata DK Programming 5/00 6-27 325 Program 14-6 After Shift Service DestinationInitialized Default: 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG DATA = DestinationSELECT = 6 6-28 326 Program 14-6 OverviewProgram 14-71 Queue Size for Alarm, Immediate AssignmentsStrata DK Programming 5/00 6-29 327 Program 14-71 Queue Size for Alarm, Immediate Initialized Default: Program 14-71 Overview 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG DATA = Que ue SizeSELECT = 71 6-30 328 Program 14-72 Queue Size for Alarm 1329 Program 14-73 Queue Size for Alarm 2330 Program 14-8 Alarm Pattern Assignments332 Program 14-9 Work Unit Assignments333 Program 15 Ground/Loop/Tie/DID Line OptionsProgram 17 DID/Tie Line Options Program 35 Station Class of Service Program 71 DID/Tie/DNIS/ANI Lines 334 Program 39 Flexible Button Assignments for ACD TelephonesProgram 90, 91-1, or 91-9 initializes Program 02 336 ~ XX6-38 337 Program 39 OverviewRelated Programs338 6-40 Flowchart6-1 ACD Group Call RoutingPossible ways to route CO line calls to ACD group. Notes Internal [DN] and external DISA callers cannot direct dial into ACD Groups. BA C 339 *Flowchart6-2 ACD Group Queue/Overflow OperationStrata DK Programming 5/00 6-41 1 340 6-42 342 6-44 344 6-46 Flowchart6-7 Agent Telephone Ring No Answer OperationAn ACD call routes to an idle agent telephone, but it is not answered when it rings. CO Line button, while the ACD line is ringing, the ACD call will mute ring the Agent telephone. 345 Flowchart 6-8 ACD Queue Pattern Configuration One Announcement OnlyStrata DK Programming 5/00 6-47Start: call enters queue from ACD Flowchart 6-1. 346 6-48 Flowchart 6-9 ACD Queue Pattern Configuration Two AnnouncementsStart: call enters queue from ACD Flowchart 6-1. Overflow after second announcement/music ...or Repeat announcement/music 347 ACD Queue Pattern Configuration Two Announcements (continued)Two announcements, then continued musicStrata DK Programming 5/00 6-49Start: call enters queue from ACD Flowchart 6-1. 348 6-50 Flowchart 6-10 ACD Queue Pattern Configuration Three AnnouncementsStart: call enters queue from ACD Flowchart 6-1. 349 ISDN 7393 E911 8407 Glossary417 Index
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