Automatic Call Distribution

Program 14-8 – Alarm Pattern Assignments

Program 14-8 – Alarm Pattern Assignments

Initialized Default: 0 for each group

✱ ￿ ✱￿￿ ￿ ✱￿￿ ✱￿￿ ￿ 6SNU ￿ ￿ +ROG ￿ 6SNU ￿

SELECT = 8

SELECT = ACD Group No.

+ROG ￿ 6SNU ￿ ￿ +ROG ￿ 6SNU ￿ ￿ +ROG

DATA = Pattern (0, 1, or 2)

0 = None

1 = Immediate Alarm (Program 14-71)

2= Alarm Timer 1 and 2 (Program 14-72, 11-6 and Program 14-73, 11-7)

Processor

ACD Group Numbers

DK40i, RCTUA, RCTUBA/BB, B1CU

01~08

 

 

RCTUC/D, B2CAU/BU, B3CAU/CU

01~16

 

 

RCTUE/F, B5CAU/CU

01~16

 

 

ACD Group Number

Alarm Pattern

Program 14-8 Overview

This program selects the type of queue alarm that is sent to the Supervisor telephone for each ACD Group. Only one alarm type is allowed for a given ACD Group. The Supervisor can reset the alarm by pressing the flashing 5HVHW￿4XHXH￿$ODUP button.

DATA = 0: No Alarm

This selection disables the queue alarm.

DATA = 1: Immediate Alarm

This selection causes the system to send immediately a queue alarm to the Supervisor telephone when the number of calls in the ACD queue exceeds the number set in Program 14-71.

DATA = 2: Call Waiting Alarm 1 and 2

This selection allows two timed alarms to be set. Alarm 1 sounds when (X + 1) number of calls are in the ACD queue longer than the time period set in Program 11-6 (X is set in Program 14-72). Alarm 2 sounds when (Y + 1) number of calls are in the ACD queue longer the time period set in

6-32

Strata DK Programming 5/00

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Toshiba DK40I Program 14-8 Alarm Pattern Assignments, Program 14-8 Overview, Data = 0 No Alarm, Data = 1 Immediate Alarm
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