Toshiba dk14, DK40I, DK424I manual Program 14-3 Announcement/Music Port and Queue Pattern

Automatic Call Distribution

Program 14-3 – Announcement/Music Port and Queue Pattern

Program 14-3 – Announcement/Music Port and Queue

Pattern

Initialized Default: all blanks

✱ ￿ ✱￿￿ ￿ ✱￿￿ ✱￿￿ ￿ 6SNU ￿ ￿ +ROG ￿ 6SNU ￿

SELECT = 3

Code (1~5)

ACD Group Number

+ROG ￿ 6SNU ￿ ￿ +ROG ￿ 6SNU ￿ ￿ +ROG

DATA = Port number of Music or Announcement Source

Enter blanks with Button/LED 01.

		Processor	ACD Group Numbers	Port Numbers
		DK40i	01~08	008~027
		RCTUA	01~08	008~031
		RCTUBA/BB	01~08	008~079
		RCTUC/D	01~16	008~239
		B1CU	01~08	008~055
		B2CAU/BU	01~08	008~111
		B3CAU/BU	01~08	008~191
		RCTUE/F, B5CAU/BU	01~16	008~335
Code 1	Enter the RSTU or RSTU2 (or equivalent) port number of the first announcement.
	Enter the RSTU or RSTU2 (or equivalent) port number of the second announcement if queue pattern has three
Code 2	announcements. (Enter Code 2 assignment only if there are three announcements. Skip to Code 3 if only two
	announcements are used for the ACD Group queue.
Code 3	Enter the second announcement port for two-announcement queue patterns or enter the third announcement port
	for three-announcement queue patterns.
Code 4	Enter the RSTU, RSTU2 or PEKU Music Source port number or enter 999 if the music source is a Music-on-Hold
	(MOH) source.
Code 5	Enter the announcement number (1~3) of the first announcement that should repeat to calls in queue.

ACD Group

Number

Code 1

Announcement

1 Port

Code 2

Announcement

2 Port

Code 3

Announcement

2 or 3 Port

Code 4

Music Source Port

Code 5

Repeat

Announcement

Number

6-18 Strata DK Programming 5/00