Toshiba DK40I, dk14, DK424I manual Program 39 Flexible Button Assignments for ACD Telephones

Automatic Call Distribution

Program 39 – Flexible Button Assignments for ACD Telephones

Program 39 – Flexible Button Assignments for ACD Telephones

Initialized Default: Logical port number = physical port number

Program 90, 91-1, or 91-9 initializes Program 02

✱￿ ✱￿￿ ￿ ✱￿￿ ✱￿￿ ￿ 6SNU ￿ ￿ +ROG ￿ 6SNU

SELECT = Port Number or Range.

To add a port range, enter XXX✱XXX (low port ✱ high port)

Press Button/LED to be defined.

￿

+ROG ￿ 6SNU ￿ ￿ +ROG ￿ 6SNU ￿ ￿ +ROG

CODE =

Enter the appropriate feature code. See the Feature Code Table below.

Processor	[PDN] Port Range	[PhDN] Port Range
DK40i	000~027	500~527
RCTUA	000~031	500~531
RCTUBA/BB	000~079	500~079
RCTUC/D	000~239	500~739
RCTUE/F	000~335	500~835
B1CU	000~055	500~579
B2CAU/CU	000~111	500~739
B3CAU/BU	000~191	500~739
B5CAU/BU	000~335	450~785

Toshiba highly recommends that you enter the button keystrip names exactly as shown in the left column, since these button names are used in the ACD Agent and Supervisor Guides.

ACD Feature Button		Program	Program on
	Feature Code	on Agent	Supervisor	Notes
Designation
		Telephone	Telephone
/RJ￿,Q￿				Used by Agents to Log In/Out.
/RJ￿2XW	￿￿￿	X		[PhDN] + Log In/Out + ZZZZ
(Agent)				(ZZZZ = Agent ID code)
/RJ￿LQ￿				Used by Supervisor to Log In/Out
/RJ￿2XW	￿￿￿		X	Log In/Out + YYYY
(Supervisor)				(YYYY = Agent ID code)
				Each Agent telephone must have a unique, single-
				appearing [PhDN] button to receive and originate
				ACD calls.
	Program			When the Agent logs into an ACD Group from any
$&'￿&DOO	[PhDN] in	X		single-appearing [PhDN], that [PhDN] is the active
	Program 39			$&'￿%XWWRQ on the Agent telephone.
				(Supervisor telephones do not require a unique
				[PhDN] button unless the Supervisor telephone will
				be used as an Agent telephone periodically.)
				Enables the Agent to peg an ACD call with an
:RUN￿8QLW	￿￿￿	X		account number that will be sent to a SMIS personal
				computer and/or SMDR device.
				Provides ACD call pickup within the Group. The
$&'￿3LFNXS	￿￿￿	X	X	Agent must be logged into the same Group in order
				to pick up the ACD call. The Pickup call is considered
				an ACD call on the MIS status report.

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