Digital Business Telephone Solutions
Programming Manual
726+,%$
Software Release Software Release 4.3 and ACD
Strata DK General End User Information
FCC Requirements
Radio Frequency Interference
Important Notice — Music-On-Hold
Contents
Introduction
Chapter 1 – Overview
Chapter 2 – Initialization & Test
3-12
Chapter 4 – Toll Restriction
Chapter 5 – Least Cost Routing
Chapter 6 - Automatic Call Distribution
Chapter 7 – ISDN
Chapter 8 – E911
Organization
Introduction
Glossary/Index
Conventions
viii
Enter
See Figure
Installation and Programming
Feature Description
Related Documents/Media
General Descriptions
Quick Reference Guides
CD-ROMs
Overview
Numerical Program Listing
Overview
Numerical Program Listing
Program Title
System
Overview
Numerical Program Listing
Overview
Strata DK Programming 5/00
Overview
Numerical Program Listing
Toll Restriction Class Parameters
Strata DK Programming 5/00
Overview
Numerical Program Listing
Direct Inward Dialing Parameters
Strata DK Programming 5/00
Overview
Numerical Program Listing
Call Forward Station Ring Assignment Release
Strata DK Programming 5/00
Alphabetical Program Listing
Feature or Topic
Feature or Topic
Overview
Overview
Alphabetical Program Listing
Strata DK Programming 5/00
DNIS
Overview
Alphabetical Program Listing
Strata DK Programming 5/00
Physical Port Display/Change
How to Program a Strata DK System
Programming Section Layout
1-10
see Figure
1-11
Program Sequence
To use the program sequence on the record sheet
Multidimensional Programs
Programming Data Variations
1-12
Simple Programs
To check the status of a CO line in Program
1-13
Programming LED Buttons Keystrip Template
First-timeProgramming
Step 1: Check Minimum Hardware Requirements
Step 2 Initialize the System
1-14
Step 3: Run Programs 03 and
Step 4: Run Program
Step 5: Set Date, Time and Day
Step 6: Run Additional Programs as Required
Programming Examples
1-16
Overview
Programming Examples
Initialization & Test
Program 91-9– System Initialization
Program 91-9Overview
Program 91-9Example
Initialization & Test
Program 91-9– System Initialization
“Programming Examples” on Page
Program 90 – Initialize Programs 00~*99
Program 90 Overview
Program 90 Example
Initialization & Test
Program 90 – Initialize Programs 00~*99
6SNU6SHDNHU+ROG
Program 91-1Overview
CAUTION! Running Program 91-1drops all calls
Program 91-1Example
Initialization & Test
6SNU6SHDNHU+ROG
6SNU6SHDNHU
Program 91-2Overview
Programming Taking Effect
Program 92 – Initializing Misc. Backup RAM
Program 92 Overview
2-10
Program 92 Example
5. Select one of the following
2-11
Program 92 – Initializing Misc. Backup RAM
Initialization & Test
Action press buttons + LED Buttons
Program 00 – Part 1: Software Check
2-12
Initialized Default: None
Password =
Program 00 Part 1 - Overview
Program 00 Part 1 - Example
2-13
Code 0, ROM Version
2-14
Initialization & Test
Program 00 – Part 1: Software Check
1111
Backup RAM Test
Program 00 – Part 2: Processor RAM Test
General RAM Test
Display General RAM Test Results
Display Backup RAM Test Results
Program 00 Part 2 - Overview
2-16
TEST 2 X=OK Y=OK
System & Station
Program 01 Overview
Program 02 Overview
Program 03 for DK14 – Slot Assignments
DK40i Base KSU
DK40i Expansion KSU
System & Station
Processor Type: DK40i Program Type: System
Program 03 for DK40i - Overview
DK424 Base Cabinet
DK424 Expansion Cabinet
DK424 Expansion Cabinet
DK424 Expansion Cabinet
DK424 and DK424i PCB Codes
DK424 Expansion Cabinet
DK424 Expansion Cabinet
DK424 Expansion Cabinet
DK424i Base Cabinet
DK424i Expansion Cabinet
DK424i Expansion Cabinet
DK424i Expansion Cabinet
PIOU/PIOUS/RSSU
Program 03 for DK424i - Overview
DK424i Expansion Cabinet
3-10
RCIU/RCIS or RCIU2/RCIS
RWIU
RCTU and BCU
Program 03 Example
3-11
System & Station
6SNU6SHDNHU+ROG
Program *03 - Overview
3-12
Initialized Default: All cabinets =
System & Station
Program 04 – Station Logical Port PDN Assignment
DK14 Record Sheet
3-13
System & Station
DK40i Record Sheet
3-14
DK424 or DK424i Record Sheet
3-15
System & Station
Program 04 – Station Logical Port PDN Assignment
Program 04 Overview
3-16
Logical &
System
Program 04 Example
3-17
System & Station
Program 04 – Station Logical Port PDN Assignment
3-18
Initialized Default: See the legend below
System & Station
Program Type: Station
Program *04 Overview
3-19
Program 05 – Flexible Access Code Numbering
3-20
Initialized Default: See record sheet
Program 05 – Flexible Access Code Numbering
3-21
Program 05 Overview
System &
Program *05 Overview
3-22
Program 09 Overview
3-23
Initialized Default: Blank
System & Station
3-24
To assign a digit menu prompt to an ACD Group
3-25
Initialized Default See legend below
System & Station
Processor Type: See legend below
Program *09 Overview
3-26
Program 10-1– System Assignments, Part 1 of
3-27
System & Station
Program Type: System
LED 17: Station-to-StationCall Volume PAD
Program 10-1Overview
3-28
LED 20: Two-COLine Conference
LED 04: Dual-tone Multi-frequencyDTMF Signal Time
3-29
LED 07: Ring Transfer of CO Line Allowed
LED 06: CO Line Repeat Ringing
Program 10-2– System Assignments, Part 2 of
3-30
System & Station
Program Type: System
Program 10-2Overview
3-31
LED 20: Padded Tone Return
LED 18 Two-COLine Conference
3-32
LED 15: External Page Included with All Call Page
LED 14: Privacy Override Warning Tone
LED 13: Auto Callback Camp-onTone
3-33
LED 08: Display Dialed Number Timing
LED 07: Standard Telephone Distinctive Ring
LED 05 Music-on-holdor Ring Back Tone
3-34
LED 01: Tone First/Voice First-DSSConsole
Program 10-3– System Assignments, Part 3 of
Program 10-3Overview
3-35
LED 20: SMDI Message Desk Number
LED 14: RS-232Voice Mail Signaling Method
LED 19: Speed Dial Entry Timeout
3-36
3-37
LEDs 13-10:SMDI Station Number Digit Length
LED 08: Caller ID / Automatic Number ID
LED 09: SMDI Bellcore Standard Version
3-38
Example
LEDs 01~04: Amplified Conference Assignments
LED 10 Not Used LED 11 PRI ISDN Timer
Program 10-4- ACD/ISDN/Tandem Parameters
Program 10-4Overview
3-39
LED 12: BRI ISDN Timer
LED 14: ISDN Start Button Access Code Release
Release 4.3 Only
3-40
3-41
DK40i = RCTUA = RCTUBA/BB, B1CU =
Program *10 – Enhanced 911 Operation
3-42
Initialized Default: See each program
Initialized Default: Blank
Program *10-91– E911 Interdigit Timer
Program *10-92– E911 Pause Before Send Timer
Programs *10-11and *10-12Overview
3-43
Code 1: Standard Telephone Ring Down Timer
Program 12 – System Assignments, Basic Timing
Program 12 Overview
3-44
3-45
Code 3: Pause Timing
Code 4: Flashing Timing
Code 5: Pause After Flash
Program 13 Overview
Program 13 – Defining the Message Center
3-46
Program 15 – Ground/Loop/Tie/DID Line Options
3-47
Initialized Default: All LEDs are Off
System & Station
Code 1: CO Outgoing Signal
Program 15 Overview
3-48
Code 2: Line Pulse DP Rate
3-49
Code 4: Automatic Release AR Time
Code 5 Tandem Line Connection
Code 8: Operation After CO Line Flash
Program *15 - CO Line Tenant Assignments
Program *15 Overview
3-50
System & Station
Program 16 – Assign CO Line Groups or Dial
3-51
System & Station
Program Type: System
3-52
Program 16 Overview
Tie Lines
Program 17 – DID/Tie Line Options
Program 17 Overview
3-53
LEDs 09, 10 and 14~20
3-54
LED 08: ANI/DNIS Digit Format
LED 07: ANI Receive Line Option
LED 06: Telephone LCD Display Option ANI or DNIS
3-55
LED 03: DID Camp-on/Busy
LED 02: Wink/Immediate
LED 01 Page/Handsfree Answerback
Program *17 Overview
3-56
Program Type: System Initialized Default: No data
System & Station
Program 19 Overview
3-57
PEKU/PESU
QSTU2, KSTU2, RSTU, RSTU2, RDSU, or PSTU
3-58
Program 20 Overview
DK40i Base, PDKU, RDSU, KCDU Digital Port Number
Typical LED Settings for Program
3-59
LEDs 17~20: Data Security Groups
LEDs 12~16
LED 02 AT Commands and Result Codes
3-60
LED 06: DTR Pulse
LED 05: Auto Pause Behind PBX
Program 21 – Modem Pool Port Assignments
3-61
Program 21 – Modem Pool Port Assignments
Processor Type: DK14, DK40i, all RCTUs and BCUs
Program 21 Overview
3-62
Program 22 Overview
3-63
Initialized Default: No ports assigned
Initialized Default: No ports assigned
Note See Program 23 legend for port ranges
System & Station
Programs 23 and 24 Overview
Program 25-1Overview
3-65
Initialized Default: 20 seconds before overflow
Program 26 – Built-inAA Camp-onBusy Time
3-66
System & Station
Program Type: Station
Program 26 Overview
3-67
Program 27 Overview
3-68
Program Type Station Initialized Default VR=2
Total DKT Volume Range VR
3-69
System & Station
Program Type: Station
Processor Type: DK40i, all RCTUs and BCUs
Program 28 Overview
3-70
3-71
Code Table and Legend
System & Station
Program Type: Station
Program 29-1~8Overview
3-72
3-73
System & Station
Group
Group
Program *29 – Add-onModules Button Assignments
Program *29 Overview
3-74
System & Station
Button Assignments
3-75
Program 30 – Station Class of Service
3-76
Program 30 – Station Class of Service
System & Station
Program 30 Overview
3-77
LED 20: SLT/ISDN Terminal “#” Dial
LED 19: Privacy Override
3-78
LED 15: Change Verified Account Code
LED 14: Verified Account Code
LED 10: Change DISA Security Code
LED 06: Automatic Busy Redial ABR Access
3-79
LED 09: Change Toll Restriction TR Override Code
LED 08: Forced Account Code
Program 30 - Example
3-80
LED 03 Microphone Button On at Start of Call
LED 02: Mic Button - Locked/Momentary
3-81
Program 30 – Station Class of Service
System & Station
+ROG
Program *30 Overview
Program *30 – Telephone Group Page Assignments
3-82
Program 31 – Station Class of Service
3-83
Initialized Default
Program 31 – Station Class of Service
Program 31 Overview
3-84
LED 17: End-to-endSignal RCV VM
3-85
LED 20: Toshiba Stratagy/VP B + Station Number
LED 16: Receive Voice Mail VM ID Code
LED 13 OCA Handset Warning Tone
3-86
LED 11: Busy Override BOV Tone
LED 05~08: Voice Mail VM Groups 1~4
3-87
LED 04 Voice Mail VM to VM Call Blocking
LED 03: Off-hookCall Announce OCA Enabled Receive
LED 01: Handsfree Disabled
3-88
LED 02: Handsfree No Warning
Program *31 Overview
Program *31 – Group Pickup Assignments
3-89
Program 32 - Automatic Preference
3-90
System & Station
Program Type: Station
Program 32 Overview
3-91
Program *32 Overview
3-92
Program Type: Station Initialized Default: Blank
System & Station
3-93
System & Station
Strata DK Programming 5/00
Processor Type: DK14, DK40i, all RCTUs and BCUs
Program 33 - Example
3-94
6SNU6SHDNHU+ROG
6SNU6SHDNHU
Program *33 – PhDN Owner Telephone Assignment
3-95
Initialized Default: Blanks no data
System & Station
Program *33 Overview
3-96
Program 34 – Hold Recall Timing
Program 34 Overview
3-97
System & Station
Program *34 – Station Class Of Service
3-98
Program *34 – Station Class Of Service
Initialized Default: LED 01 On for all ports
Program *34 Overview
3-99
Program 35 – Station Class of Service
3-100
Program 35 – Station Class of Service
System & Station
3-101
Program 35 Overview
LED 18: Automatic Hold
3-102
LED 17: Continuous DTMF Tones Off
LED 15: ISDN Immediate DIaling
Table 3-2ISDN Immediate Dialing for Call Types
LEDs 13 and 14 Toll Restriction After Answer
3-103
LED 07~12
LED 06: Disable Hold Display Scrolling Release
3-104
LED 05: LCD Individual Message
LED 04: Message Waiting RCV
Program 36 Overview
Program 36 – Fixed Call Forward
3-105
Program *36 Overview
3-106
Program 37 Overview
Program 37 – Ring Transfer Camp-onRecall Time
3-107
Program *37 - Park Recall Timing
Program *37 Overview
3-108
System & Station
3-109
Initialized Default: Assigns Code 31 to all ports
System & Station
Program Type: Station
Program 38 Overview
3-110
3-111
Assignments for Electronic Telephone Keystrips
System & Station
3-112
System & Station
Strata DK Programming 5/00
40, 60,
3-113
DH DN that should ring when the Ring-Down
Timer Program 12-1expires
System & Station
Program *38 Overview
3-114
Program 39 – Flexible Button Assignments
3-115
Initialized Default: See Program
System & Station
Feature Buttons Assignments
To assign features to flexible buttons
Program 39 Overview
3-116
3-117
System & Station
Program 39 – Flexible Button Assignments
Table
3-118
3.See Program *15 for Tenant Group assignments
3-119
Directory Number Button Assignments
To assign directory numbers to flexible buttons
3-120
System & Station
Program 39 – Flexible Button Assignments
Button Type
3-121
Set Call Forward for PhDNs
Alert Signal Button Assignments
Strata AirLink does not support this feature
3-122
System & Station
Alert Signal Button Programming Example
3-123
System & Station
Program 39 – Flexible Button Assignments
3-124
System & Station
Program Type: Station
Processor Type: DK14, DK40i, all RCTUs
Program *40 Overview
3-125
Program *41 for DK424 – T1 Assignment Series Part
Series Overview
3-126
Program *41-1Overview
Program *41-2 – T1 Channel Assignments
3-127
Initialized Default 1 = Loop Start
System & Station
3-128
Program *41-2Overview
Program *41-3Overview
Initialized Default: 5 -6dB
3-129
Initialized Default: 4 -3dB
System & Station
Program *41 for DK424 – T1 Assignment Series Part
Program *42 for DK424 – T1 Assignment Series Part
Program *42-1Overview Release 3.1 and earlier
Program *42-2Overview Release 3.1 and earlier
3-130
3-131
Processor Type: DK14, DK40i, all RCTUs and BCUs
Program *50 Overview
3-132
Program *51 – Station Memory Allocation
3-133
Initialized Default: No memory for all ports
System & Station
Program *51 Overview
3-134
3-135
System & Station
SELECT = Caller ID or ANI CO Line Number
CLASS OWNER = the station port number that
Program *52 Overview
3-136
Program 58-1 – Attendant Console Overflow Timer
Program 58 – DK424 Attendant Console Series Part
Program 58-2 – Attendant Console Display Type
3-137
3-138
Program 58-2Overview
LED 01 Attendant Console Display Type
LED 02: Answer Button Operation
3-139
Program 58-5Overview
3-140
Console
Console
Console
Program 59 Overview
3-141
System & Station
System
3-142
Additional Feature Button Codes
System & Station
Table
3-143
See Program *15 for Tenant Group assignments
Program 60-1Overview
Program 60-1– SMDR Data Output Options
3-144
3-145
Initialized Default: Item 2: 10 seconds
System & Station
Program Type: System
Program 60-2-7Overview
3-146
Item 2 SMDR Threshold Time
Item 3: SMDR Output
3-147
Program 60-8Overview
Initialized Default: No digits
System & Station
Program 69 – Verified Account Codes
3-148
Program Type: System Initialized Default: Blank
System & Station
Program 69 Overview
3-149
Account Code Digit Length
Full and Partially Verified Account Codes
3-150
Initialized Default: 000 for all VACNs
System & Station
Program Type System
Program 70 Overview
3-151
Program 71 – DNIS
DNIS Addresses
Program 71-0:DID / Tie / DNIS / ANI Lines
DNIS/ANI Routing Destinations
Program 71-5:DNIS Number Name Display
DNIS Record Sheet
3-153
System & Station
Program 71-0Overview
Program 71-1~71-3Overview
3-154
DNIS Address
Program 71-4Overview
3-155
Program 71-5Overview
3-156
3-157
System & Station
Program Type: System
Processor Type: DK14, DK40i, all RCTUs and BCUs
First Telephone Group
Second Telephone Group
Program *71, *72, *73 Overview
3-158
Program 72 – DNIS Number Network Table
Assignments
3-159
Program Type: System Initialized Default: Blank
Program 72 Overview
3-160
Program 74 Overview
Program 74 – System NT Button Lock Password
3-161
Program 76-1Overview
Program 76-1X-Y– DK14, DK40i, all RCTUs and BCUs
3-162
Program 76-2Overview
3-163
Initialized Default: All ports 2400 bps
System & Station
Program 77-1– Peripheral Options Door Phones
RSIU / RSIS / RMDS, PIOU/PIOUS / IMDU, PEPU
3-164
Initialized Default: All LEDs are Off
Program 77-1Overview
3-165
LED 20: Door Lock Time
LED 15: RMDS Protocol
LED 10: DKi Admin/Backup
3-166
LED 14: RMDS or IMDU Modem
LED 08: Door Phone Ring On External Page
LED 06: NT Relay
3-167
LED 05: MOH/NT Relay DK40i, DK424
3-168
Initialized Default: All LEDs are Off
System & Station
Program Type: Station
Program 77-2Overview
3-169
LED 20: Door Phone Ring Count
LEDs 04, 08, 12, and 16: Door Lock Assignments
Program 77-3Overview
3-170
Initialized Default: Zones 1~4 assigned to tenant
System & Station
Program 77-4Overview
3-171
3-172
Program 78 – CO Line Special Ringing Assignments
3-173
Initialized Default: All LEDs are Off
System & Station
Feature 2: DISA CO Line Assignment
Feature 5: Ring IMDU or RMDS Maintenance Modem
Program 78 Overview
3-174
Program 79 – Door Phone Ringing
3-175
Initialized Default: All LEDs are Off
System & Station
3-176
Program 79 Overview
LEDs 01~12: Door Phone Ring
Program *79 – Door Phone to DN Flashing
Program *79 Overview
3-177
Assignments
Program 80 Overview
3-178
Program *80 Overview
3-179
3-180
System & Station
Program Type: System
Processor Type: DK14, DK40i, all RCTUs and BCUs
Program 81~89 Overview
Auto Attendant
Station Ringing Modes
3-181
Auto Attendant Delay Ring
To set Auto Attendant Delay Ring operation
Attendant Console DK424 only
3-182
Auto Attendant Program Example
3-183
To program the example
3-184
System & Station
Program Type: System
Processor Type: DK14, DK40i, all RCTUs and BCUs
Programs *81, *84 and *87 Overview
3-185
Program *81
Program *84
3-186
System & Station
1.PDN belongs to Standard Telephone
3.See Program *34
3-187
Program 93 – CO Line Identification
3-188
Program Type: System Initialized Default: Blank
System & Station
Program 93 Overview
3-189
To enter CO line identification
Numeric Mode
Program 97 – Printing Program Data through SMDR
Program 97 Overview
3-190
Initialized Default: Prints out customer database
Toll Restriction Features
Toll Restriction
Toll Restriction Methods
Simple Toll Restriction
Special Common Carrier Authorization
Station Priority Classes 1~8
Office Code Exception Tables
Toll Restriction Override by System Speed Dial
Completing the Toll Restriction System Record
Completing the Toll Restriction System Record
Program 40 – Station CO Line Access
Program 40 – Station CO Line Access
Toll Restriction
Program Type
Program 40 Overview
Tie Lines
Program 41 – Station Outgoing Call Restriction
Toll Restriction
Program Type
Program 41 - Station Outgoing Call Restriction
Program 41 Overview
Automatic Busy Redial ABR overrides Program
Toll Restriction
Program Type
Processor Type: DK14, DK40i, all RCTUs and BCUs
Button
Program 42-0Overview
Program 42-1~8Overview
Program 42-1~8- PBX/Centrex Access Codes
4-10
Program 43 – 0 + Credit Card Dialing Option
4-11
Initialized Default: All LEDS Off
Toll Restriction
Program 43 Overview
4-12
Program 44-1~8Overview
4-13
Program 44-91~93Overview
4-14
Program 45-1Overview
Program 45-1– LCR/Toll Restriction Dial Plan
4-15
Plan
4-16
Plan
Post 1995 North American Numbering Plan NANP
4-17
Plans 4~6
Plan
4-18
Plan 7 - 10XXX+1+NXX+NXX/NXX
Plan
Plan
Program 45-2– Toll Restriction Disable
Program 45-2Overview
4-19
Program 45-2– Toll Restriction Disable
Program 45-3~6Overview
4-20
Item
Description
Items 3 and
4-21
Items 4 and
Program 45-8~9Overview
Program 45-8~9– Toll Restriction Override Code
4-22
Program *45-1Overview
4-23
SELECT =
DATA = Office Code
4-24
Program *45-2Overview
Example Centrex assume
4-25
Example 10-digitDialing
4-26
Program *45-3Overview
Processor Type: DK14, DK40i, all RCTUs and BCUs
Using or # as the First Digit on ISDN BRI/PRI
4-27
Example
Example
Program *45-4– Special Code Dialing Sequence with
Program *45-4Overview
4-28
LED 01: Pause following Program *45-3code
LCR Example
4-29
Program *45-5Overview
Program *45-5– Overlap Area Code
4-30
Program 46-2~4Overview
4-31
4-32
Toll Restriction
Program Type
Processor Type: DK14, DK40i, all RCTUs and BCUs
Program 46-6~8Overview
4-33
4-34
Programs 46-10~80Overview
LED 01: 0 Restricted
LED 02: 01 Restricted
4-35
LED 03: 1+AC+555 and AC+555 Allowed
Programs 46-11~46-81Overview
4-36
Initialized Default: Leaves all LEDs Off
Toll Restriction
4-37
Toll Restriction
Program Type
Processor Type: DK14, DK40i, all RCTUs and BCUs
Program 47 Overview
4-38
4-39
Initialized Default 100 for all ports
Toll Restriction
Program Type
Program 48 Overview
4-40
Digit Restriction
Station Restriction
LCR Features
Least Cost Routing
Parameters
Home Area Code
Timeout after 0 Zero
LCR Station Access Priority Assignments
LCR Conditions
Area Code and Office Code Exceptions
LCR CO Line Programming Reference Table
LED 01 Enable System LCR
Program 50-1– LCR Parameters
Program 50-1Overview
LED 02: Not used
Program 50-2– LCR Home Area Code
LED Button 04: Dial Tone After LCR Access
Program 50-2Overview
Programs 50-31~5 – LCR Special Codes
Programs 50-31~5 Overview
SELECT =
Program 50-4Overview
DATA = LDI Route Plan see Legend below
Program 50-5– LCR Local Call Plan Number
Program 50-5Overview
Program 50-6Overview
Program 50-6- LCR Dial 0 Zero Time-out
Overview for Programs 51~54
Program 51 – LCR Area Codes
5-10
Least Cost Routing
Program Type
Program 51 Overview
HMIS Example
5-11
Example
5-12
Least Cost Routing
Program Type
Program 50-2– LCR Home Area Code
Program 52 Overview
5-13
Example
Example
5-14
Least Cost Routing
Program Type
Program 50-2– LCR Home Area Code
Installation Requiring Time Scheduling Feature
Program 53 Overview
5-15
Least CostRouting
5-16
HMIS Example
53 for the HMIS
Least Cost Routing
Program 54 – LCR Route Definition Tables
Program 54 Overview
5-17
Least Cost Routing
5-18
Route Definition Number
CO Line Group assigned in Program
Modified Digits Table
Program 55 Series Overview
Program 55 – LCR Modified Digits Table
5-19
Program 55-0Overview
of Dialed Number
5-20
5-21
Least Cost Routing
Program 50-2- LCR Home Area Code
Pause Entry Reference Programs 55-1,
Program 55-1and 2 Overview
5-22
Program 56 – LCR Station Group Assignments
5-23
Least Cost Routing
Program Type
5-24
Program 56 Overview
HMIS Example
Automatic Call Distribution
Program 03 Overview
Program 03 – RSIU, RSSU, PIOU, PIOUS ACD/MIS Slot
Assignments
Assignments
Program 09 – Auto Attendant Prompt/ACD Group
Program 09 Overview
1.Enter Program 09. “SELECT” appears on the LCD
Related Programs
Initialized Default: See table below
Program *09 Overview
Automatic Call Distribution
LED 02: Not Used
LED 03 Supervisor Monitor Tone and Display
LED 04: ACD Group Unavailable Destination
Program 10-4– ACD/ISDN/Tandem Parameters
Program 11 – ACD Timing Assignments
Initialized Default: See table below
Automatic Call Distribution
Program 11 – ACD Timing Assignments
Code 2: Ring Agent Timer
Code 3 After Call Work Timer
Code 4: Ring-Back-ToneRBT Timer
Program 11 Overview
Code 5: Music Timers 1, 2, and
Code 6: Call Waiting Alarm Timer
Code 7: Call Waiting Alarm Timer
Code 8: Alarm Guard Timer
Code 9: Call Disconnect Timer
6-10
Program 14-0Overview
6-11
SELECT =
Light Button/LEDs of CO lines that should be
Program 14-1– ACD Agent Identification Code
Program 14-1Overview
Program *14-1Overview
6-12
Program 18 - Agent Names for SMIS/MIS Assignments
Program 18 Overview
6-13
To enter an Agent ID name or number
6-14
To erase data
Numeric Mode
Automatic Call Distribution
Program 14-2Overview
Program 14-2– ACD Supervisor Passwords
6-15
6-16
Initialized Default Port
Automatic Call Distribution
SELECT = SELECT = ACD Group Number
Program *14-2Overview
6-17
Program 14-3– Announcement/Music Port and Queue
Pattern
6-18
Initialized Default: all blanks
Program 14-3Overview
6-19
Code 1 Announcement Port One
Code 2 Announcement Port Two
6-20
Automatic Call Distribution
Strata DK Programming 5/00
Code
Program 14-4– Queue Time Out Overflow Destination
6-21
Initialized Default: Port
Automatic Call Distribution
Program 14-4Overview
6-22
6-23
= Queue Timer
Automatic Call Distribution
SELECT =
Program 14-5Overview
6-24
Overflow Operation
6-25
Call Queue Overflow Point OP Guide
6-26
Non-RepeatingQueue Announcement
Program 14-6– After Shift Service Destination
6-27
Program 14-6– After Shift Service Destination
Initialized Default Destination = Incoming port
Program 14-6Overview
6-28
Program 14-71– Queue Size for Alarm, Immediate
Program 14-71Overview
6-29
Assignments
Program 14-72Overview
Program 14-72– Queue Size for Alarm
6-30
Program 14-73Overview
Program 14-73- Queue Size for Alarm
6-31
Program 14-8– Alarm Pattern Assignments
DATA = 0: No Alarm
DATA = 1: Immediate Alarm
DATA = 2: Call Waiting Alarm 1 and
6-33
Example
Program 14-9Overview
Program 14-9– Work Unit Assignments
6-34
Program 71 – DID/Tie/DNIS/ANI Lines
6-35
Program 35 – Station Class of Service
Program 15 – Ground/Loop/Tie/DID Line Options
Automatic Call Distribution
6-36
Program 90, 91-1,or 91-9initializes Program
6-37
Automatic Call Distribution
Call
$&+HOS
Automatic Call Distribution
6-38
Strata DK Programming 5/00
6-39
Related Programs
Program 39 Overview
6-40
Flowchart 6-1ACD Group Call Routing
Automatic Call Distribution
Notes
6-41
Flowchart 6-2ACD Group Queue/Overflow Operation
Automatic Call Distribution
Automatic Call
6-42
Flowchart 6-3ACD Time Out Overflow
Automatic Call Distribution
Strata DK Programming 5/00
6-43
Automatic Call Distribution
Strata DK Programming 5/00
Notes
6-44
Flowchart 6-5After Shift Operation
Automatic Call Distribution
Strata DK Programming 5/00
6-45
Automatic Call Distribution
Strata DK Programming 5/00
Notes
6-46
Automatic Call Distribution
If the agent presses a DN or another
Strata DK Programming 5/00
6-47
Automatic Call Distribution
Strata DK Programming 5/00
Overflow after announcement/music or
6-48
Start: call enters queue from ACD Flowchart
Automatic Call Distribution
Strata DK Programming 5/00
6-49
Start: call enters queue from ACD Flowchart
Automatic Call Distribution
Two announcements, then continued music
6-50
•the queue timer in Program 11-1expires
•the disconnect timer in Program 11-9expires
Automatic Call Distribution
ISDN
System Programs Overview
ISDN
Flowchart
System Programs Overview
ISDN Related Programs
ISDN Related Programs
ISDN
ISDN Related Programs
Program *16
Standard Trunks
Trunk Programs Overview
Primary Rate Interface PRI Programming
Programming for ISDN CO Switch Type
Guidelines for Programming ISDN Calling Features
Programming for ISDN PRI DID Type Call
Guidelines for Programming ISDN Calling Features
When connecting to a DMS XXX with NI1 protocol
must be Off in Program *66-3when this LED is On
ISDN
Programming for ISDN PRI DNIS Type Call
Guidelines for Programming ISDN Calling Features
ISDN
Table 7-3ISDN PRI DNIS Type Call Programming
Guidelines for Programming ISDN Calling Features
Programming for ISDN PRI LDN Type Call
ISDN
T1 Example
Call-By-CallOverview
7-10
7-11
Call-by-CallLine Sharing
Example
7-12
Call-by-CallMin/Max Control
Example
Call-by-CallProgramming
Time Zones
7-13
7-14
Program 16 - Assign CO Line Groups
Program 16 – Assign CO Line Groups
Program *16 Overview
Program *16 – ISDN Trunk Group Type Assignment
7-15
Program *42 Series Overview
Program *42 – Clock Source
7-16
7-17
Program *43-1~3Overview
Program *43-1Overview
Program *43-2Overview
7-18
Program *43-3– Network PRI Interface Assignment
Program *43-3Overview
Program *43-4Overview
7-19
Program *44 Overview
7-20
BRI Trunk Number
SPID Type
Program *60 Overview
7-21
Program *61 - Analog Trunk Services for ISDN
Program *61 Overview
7-22
Initialized Default: See below
Program *62 – Non-ISDNStation Bearer Service
Program *62 Overview
7-23
Initialized Default: See below
Program *63 Overview
Program *63 – ISDN Dialing Parameters
7-24
Program *64-1– Direct Inward Dialing Parameters
Program *64-1Overview
7-25
ISDN
Program *64-2Overview
7-26
Program *65 Overview
Program *65 – ISDN Channel Group Assignment
7-27
Program *66-1Overview
Program *66-1– Channel Group Number Parameters
7-28
Program *66-2Overview
7-29
Program *66-4 Call-by-CallNetwork ID
7-30
Program *66-4Overview
Record Sheet
Program *66-3Overview
Program *66-3– Channel Group/Trunk Parameters
7-31
7-32
Program *66-4 Call-by-CallNetwork ID
ISDN
Program *66-3– Channel Group/Trunk Parameters
Program *66-5Overview
7-33
7-34
Program *66-6Overview
For Programs *66-5and *66-6
Program *66-7– LDN/Trunk Group Assignments
Program *66-7Overview
7-35
Initialized Default: Blank
Program *67-1– Trunk Group Call Direction
Program *67-1Overview
7-36
Initialized Default Both Way
Program *67-2Overview
7-37
Program *67-2– Call Types for ISDN Trunk Group
Supported
Program *67-3Overview
7-38
Initialized Default: Default =
ISDN
Program *67-4Overview
7-39
Initialized Default: 23 maximum default channels
ISDN
Program *67-5Overview
Program *67-5– Multiple Time Zone Settings
7-40
Program *68-1Overview
7-41
LED 01: Outgoing Caller ID
LED 02: Outgoing Caller ID Status Change
Program *68-2Overview
Program *68-2– Outbound CNIS Parameters
7-42
Program *69-1Overview
Program *69-1– CNIS Presentation Parameters
7-43
Program *69-2Overview
Program *69-2– Special Number Assignment
7-44
E911
Operation Overview
SMDR
S004 3710 3710 08:14
5833710
911 MARY M
Programming Overview
LED 11: CAMA Operation Enabled/Disabled
LED 10~07: CAMA Trunk Circuits Enabled/Disabled
Program *11-0– E911/CAMA Trunk Assignments
Program *11-0Overview
LED 02: CAMA Trunk Disconnect Operation Options
Program *11-1– CAMA Trunk Group Line Assignments
Program *11-1Overview
Program *11-2Overview
Hunt from CAMA
Hunt to CAMA Trunk
Trunk Group
Program *11-5– CAMA Digits Sent on 911 Calls
Program *11-5Overview
Program *11-6– E911 Interdigital Timer
Program *11-6Overview
Program *11-8Overview
8-10
Initialized Default: Data, Blank
E911
Program *12 Overview
Program *12 – CESID Station Information
8-11
8-12
NYY = Office Code XXXX= Station Directory Number
8-13
Program *13 Overview
Processor Type: DK40i, all RCTUs and BCUs Release
E911
8-14
Strata DK Programming 5/00
Glossary
GL-1
Term
Definition
GL-2
Glossary
Term
Definition
GL-3
Glossary
Term
Definition
GL-4
Glossary
Term
Definition
GL-5
Glossary
Term
Definition
GL-6
Glossary
Term
Definition
GL-7
Glossary
Term
Definition
GL-8
Glossary
Term
Definition
GL-9
Glossary
Term
Definition
GL-10
See RDTU
Glossary
Term
Index
IN-1
IN-2
3-42
IN-3
3-42
IN-4
8-10 Program *12
IN-5
IN-6
IN-7
IN-8
