Toshiba DK424 Program 09 – Auto Attendant Prompt/ACD Group, Assignments, Program 09 Overview

Automatic Call Distribution

Program 09 – Auto Attendant Prompt/ACD Group Assignments

Program 09 – Auto Attendant Prompt/ACD Group

Assignments

Initialized Default: n/a

✱ ￿ ✱￿￿ ￿ ✱￿￿ ✱￿￿ ￿ 6SNU ￿ ￿ +ROG ￿ 6SNU ￿ ￿

SELECT = Dialed Digit(s) Menu prompts offered to caller (1 or 2 digits)

+ROG ￿ 6SNU ￿ ￿ +ROG ￿ 6SNU ￿ ￿ +ROG

AUTO ATT DIAL = ACD Group Number

Enter the ACD Group numbers which will receive Auto Attendant calls. Press￿￿ if establishing the first digit of a two digit dialing format.

Automatic Call Distribution

Processor	ACD Group Numbers
DK40i, RCTUA, RCTUBA/BB, B1CU	01~08
RCTUC/D, B2CAU/BU, B3CAU/BU	01~16
RCTUE/F, B5CAU/BU	01~16

Dialed Digit	ACD Group Number	Department, Division, Etc.
(Menu Prompts)
0
1
21
31
41
5
6
7
8
9

1.Do not use digits 2, 3, and 4, unless the station numbering plan is changed. These numbers conflict with the default station [PDNs] of the system.

Program 09 Overview

Program 09 enables you to assign Auto-Attendant (AA) prompt numbers that will route calls to specific ACD Groups.

Important! If using DK Built-in AA, program call flow assignment of DK AA per Chapter 12 – Peripheral Installation of the DK Installation and Maintenance Manual.

➤To enter one-digit dialing prompts along with their destination station numbers

1.Enter Program 09.“SELECT” appears on the LCD.

2.Press the desired prompt digit. “AUTO ATT DIAL” displays on the LCD.

3.Enter ￿￿;; (;; = the destination ACD Group number associated with the prompts) and press the +ROG button.

4.Repeat Steps 2 and 3 for more prompt-station entries.

Strata DK Programming 5/00 6-3