Software Release Software Release 4.3 and ACD
Digital Business Telephone Solutions
Programming Manual
726+,%$
Important Notice — Music-On-Hold
Strata DK General End User Information
FCC Requirements
Radio Frequency Interference
Chapter 2 – Initialization & Test
Contents
Introduction
Chapter 1 – Overview
3-12
Chapter 4 – Toll Restriction
Chapter 5 – Least Cost Routing
Chapter 7 – ISDN
Chapter 6 - Automatic Call Distribution
Chapter 8 – E911
Glossary/Index
Introduction
Organization
See Figure
Conventions
viii
Enter
General Descriptions
Installation and Programming
Feature Description
Related Documents/Media
CD-ROMs
Quick Reference Guides
Numerical Program Listing
Overview
System
Overview
Numerical Program Listing
Program Title
Strata DK Programming 5/00
Overview
Numerical Program Listing
Overview
Strata DK Programming 5/00
Overview
Numerical Program Listing
Toll Restriction Class Parameters
Strata DK Programming 5/00
Overview
Numerical Program Listing
Direct Inward Dialing Parameters
Strata DK Programming 5/00
Overview
Numerical Program Listing
Call Forward Station Ring Assignment Release
Overview
Alphabetical Program Listing
Feature or Topic
Feature or Topic
DNIS
Overview
Alphabetical Program Listing
Strata DK Programming 5/00
Physical Port Display/Change
Overview
Alphabetical Program Listing
Strata DK Programming 5/00
see Figure
How to Program a Strata DK System
Programming Section Layout
1-10
To use the program sequence on the record sheet
Program Sequence
1-11
Simple Programs
Multidimensional Programs
Programming Data Variations
1-12
Programming LED Buttons Keystrip Template
1-13
To check the status of a CO line in Program
1-14
First-timeProgramming
Step 1: Check Minimum Hardware Requirements
Step 2 Initialize the System
Step 6: Run Additional Programs as Required
Step 3: Run Programs 03 and
Step 4: Run Program
Step 5: Set Date, Time and Day
Programming Examples
Programming Examples
1-16
Overview
Initialization & Test
Program 91-9Overview
Program 91-9– System Initialization
“Programming Examples” on Page
Program 91-9Example
Initialization & Test
Program 91-9– System Initialization
Program 90 Overview
Program 90 – Initialize Programs 00~*99
6SNU6SHDNHU+ROG
Program 90 Example
Initialization & Test
Program 90 – Initialize Programs 00~*99
CAUTION! Running Program 91-1drops all calls
Program 91-1Overview
6SNU6SHDNHU
Program 91-1Example
Initialization & Test
6SNU6SHDNHU+ROG
Programming Taking Effect
Program 91-2Overview
Program 92 Overview
Program 92 – Initializing Misc. Backup RAM
5. Select one of the following
Program 92 Example
2-10
Action press buttons + LED Buttons
2-11
Program 92 – Initializing Misc. Backup RAM
Initialization & Test
Password =
Program 00 – Part 1: Software Check
2-12
Initialized Default: None
Code 0, ROM Version
Program 00 Part 1 - Overview
Program 00 Part 1 - Example
2-13
1111
2-14
Initialization & Test
Program 00 – Part 1: Software Check
Display General RAM Test Results
Backup RAM Test
Program 00 – Part 2: Processor RAM Test
General RAM Test
TEST 2 X=OK Y=OK
Display Backup RAM Test Results
Program 00 Part 2 - Overview
2-16
Program 01 Overview
System & Station
Program 02 Overview
Program 03 for DK14 – Slot Assignments
Processor Type: DK40i Program Type: System
DK40i Base KSU
DK40i Expansion KSU
System & Station
Program 03 for DK40i - Overview
DK424 Expansion Cabinet
DK424 Base Cabinet
DK424 Expansion Cabinet
DK424 Expansion Cabinet
DK424 Expansion Cabinet
DK424 and DK424i PCB Codes
DK424 Expansion Cabinet
DK424 Expansion Cabinet
DK424i Expansion Cabinet
DK424i Base Cabinet
DK424i Expansion Cabinet
DK424i Expansion Cabinet
DK424i Expansion Cabinet
Program 03 for DK424i - Overview
PIOU/PIOUS/RSSU
RCTU and BCU
3-10
RCIU/RCIS or RCIU2/RCIS
RWIU
6SNU6SHDNHU+ROG
Program 03 Example
3-11
System & Station
System & Station
Program *03 - Overview
3-12
Initialized Default: All cabinets =
System & Station
Program 04 – Station Logical Port PDN Assignment
DK14 Record Sheet
3-13
3-14
DK40i Record Sheet
Program 04 – Station Logical Port PDN Assignment
DK424 or DK424i Record Sheet
3-15
System & Station
System
Program 04 Overview
3-16
Logical &
Program 04 – Station Logical Port PDN Assignment
Program 04 Example
3-17
System & Station
Program Type: Station
3-18
Initialized Default: See the legend below
System & Station
3-19
Program *04 Overview
Program 05 – Flexible Access Code Numbering
Program 05 – Flexible Access Code Numbering
3-20
Initialized Default: See record sheet
System &
Program 05 Overview
3-21
3-22
Program *05 Overview
System & Station
Program 09 Overview
3-23
Initialized Default: Blank
To assign a digit menu prompt to an ACD Group
3-24
Processor Type: See legend below
3-25
Initialized Default See legend below
System & Station
3-26
Program *09 Overview
Program Type: System
Program 10-1– System Assignments, Part 1 of
3-27
System & Station
LED 20: Two-COLine Conference
LED 17: Station-to-StationCall Volume PAD
Program 10-1Overview
3-28
LED 06: CO Line Repeat Ringing
LED 04: Dual-tone Multi-frequencyDTMF Signal Time
3-29
LED 07: Ring Transfer of CO Line Allowed
Program Type: System
Program 10-2– System Assignments, Part 2 of
3-30
System & Station
LED 18 Two-COLine Conference
Program 10-2Overview
3-31
LED 20: Padded Tone Return
LED 13: Auto Callback Camp-onTone
3-32
LED 15: External Page Included with All Call Page
LED 14: Privacy Override Warning Tone
LED 05 Music-on-holdor Ring Back Tone
3-33
LED 08: Display Dialed Number Timing
LED 07: Standard Telephone Distinctive Ring
LED 01: Tone First/Voice First-DSSConsole
3-34
LED 20: SMDI Message Desk Number
Program 10-3– System Assignments, Part 3 of
Program 10-3Overview
3-35
3-36
LED 19: Speed Dial Entry Timeout
LED 14: RS-232Voice Mail Signaling Method
LED 09: SMDI Bellcore Standard Version
3-37
LEDs 13-10:SMDI Station Number Digit Length
LED 08: Caller ID / Automatic Number ID
LEDs 01~04: Amplified Conference Assignments
Example
3-38
3-39
LED 10 Not Used LED 11 PRI ISDN Timer
Program 10-4- ACD/ISDN/Tandem Parameters
Program 10-4Overview
3-40
LED 12: BRI ISDN Timer
LED 14: ISDN Start Button Access Code Release
Release 4.3 Only
DK40i = RCTUA = RCTUBA/BB, B1CU =
3-41
Initialized Default: Blank
Program *10 – Enhanced 911 Operation
3-42
Initialized Default: See each program
3-43
Program *10-91– E911 Interdigit Timer
Program *10-92– E911 Pause Before Send Timer
Programs *10-11and *10-12Overview
3-44
Code 1: Standard Telephone Ring Down Timer
Program 12 – System Assignments, Basic Timing
Program 12 Overview
Code 5: Pause After Flash
3-45
Code 3: Pause Timing
Code 4: Flashing Timing
3-46
Program 13 – Defining the Message Center
Program 13 Overview
System & Station
Program 15 – Ground/Loop/Tie/DID Line Options
3-47
Initialized Default: All LEDs are Off
Code 2: Line Pulse DP Rate
Code 1: CO Outgoing Signal
Program 15 Overview
3-48
Code 8: Operation After CO Line Flash
3-49
Code 4: Automatic Release AR Time
Code 5 Tandem Line Connection
System & Station
Program *15 - CO Line Tenant Assignments
Program *15 Overview
3-50
Program Type: System
Program 16 – Assign CO Line Groups or Dial
3-51
System & Station
Tie Lines
Program 16 Overview
3-52
LEDs 09, 10 and 14~20
Program 17 – DID/Tie Line Options
Program 17 Overview
3-53
LED 06: Telephone LCD Display Option ANI or DNIS
3-54
LED 08: ANI/DNIS Digit Format
LED 07: ANI Receive Line Option
LED 01 Page/Handsfree Answerback
3-55
LED 03: DID Camp-on/Busy
LED 02: Wink/Immediate
System & Station
Program *17 Overview
3-56
Program Type: System Initialized Default: No data
QSTU2, KSTU2, RSTU, RSTU2, RDSU, or PSTU
Program 19 Overview
3-57
PEKU/PESU
DK40i Base, PDKU, RDSU, KCDU Digital Port Number
Program 20 Overview
3-58
LEDs 12~16
Typical LED Settings for Program
3-59
LEDs 17~20: Data Security Groups
LED 05: Auto Pause Behind PBX
LED 02 AT Commands and Result Codes
3-60
LED 06: DTR Pulse
Processor Type: DK14, DK40i, all RCTUs and BCUs
Program 21 – Modem Pool Port Assignments
3-61
Program 21 – Modem Pool Port Assignments
3-62
Program 21 Overview
3-63
Program 22 Overview
System & Station
Initialized Default: No ports assigned
Initialized Default: No ports assigned
Note See Program 23 legend for port ranges
Initialized Default: 20 seconds before overflow
Programs 23 and 24 Overview
Program 25-1Overview
3-65
Program Type: Station
Program 26 – Built-inAA Camp-onBusy Time
3-66
System & Station
3-67
Program 26 Overview
Total DKT Volume Range VR
Program 27 Overview
3-68
Program Type Station Initialized Default VR=2
Processor Type: DK40i, all RCTUs and BCUs
3-69
System & Station
Program Type: Station
3-70
Program 28 Overview
Program Type: Station
3-71
Code Table and Legend
System & Station
3-72
Program 29-1~8Overview
Group
3-73
System & Station
Group
System & Station
Program *29 – Add-onModules Button Assignments
Program *29 Overview
3-74
3-75
Button Assignments
System & Station
Program 30 – Station Class of Service
3-76
Program 30 – Station Class of Service
LED 19: Privacy Override
Program 30 Overview
3-77
LED 20: SLT/ISDN Terminal “#” Dial
LED 10: Change DISA Security Code
3-78
LED 15: Change Verified Account Code
LED 14: Verified Account Code
LED 08: Forced Account Code
LED 06: Automatic Busy Redial ABR Access
3-79
LED 09: Change Toll Restriction TR Override Code
LED 02: Mic Button - Locked/Momentary
Program 30 - Example
3-80
LED 03 Microphone Button On at Start of Call
+ROG
3-81
Program 30 – Station Class of Service
System & Station
3-82
Program *30 – Telephone Group Page Assignments
Program *30 Overview
Program 31 – Station Class of Service
Program 31 – Station Class of Service
3-83
Initialized Default
3-84
Program 31 Overview
LED 16: Receive Voice Mail VM ID Code
LED 17: End-to-endSignal RCV VM
3-85
LED 20: Toshiba Stratagy/VP B + Station Number
LED 11: Busy Override BOV Tone
3-86
LED 13 OCA Handset Warning Tone
LED 04 Voice Mail VM to VM Call Blocking
3-87
LED 05~08: Voice Mail VM Groups 1~4
LED 02: Handsfree No Warning
LED 03: Off-hookCall Announce OCA Enabled Receive
LED 01: Handsfree Disabled
3-88
3-89
Program *31 – Group Pickup Assignments
Program *31 Overview
Program Type: Station
Program 32 - Automatic Preference
3-90
System & Station
3-91
Program 32 Overview
System & Station
Program *32 Overview
3-92
Program Type: Station Initialized Default: Blank
Processor Type: DK14, DK40i, all RCTUs and BCUs
3-93
System & Station
Strata DK Programming 5/00
6SNU6SHDNHU
Program 33 - Example
3-94
6SNU6SHDNHU+ROG
System & Station
Program *33 – PhDN Owner Telephone Assignment
3-95
Initialized Default: Blanks no data
3-96
Program *33 Overview
System & Station
Program 34 – Hold Recall Timing
Program 34 Overview
3-97
Initialized Default: LED 01 On for all ports
Program *34 – Station Class Of Service
3-98
Program *34 – Station Class Of Service
3-99
Program *34 Overview
System & Station
Program 35 – Station Class of Service
3-100
Program 35 – Station Class of Service
LED 18: Automatic Hold
Program 35 Overview
3-101
Table 3-2ISDN Immediate Dialing for Call Types
3-102
LED 17: Continuous DTMF Tones Off
LED 15: ISDN Immediate DIaling
LED 07~12
3-103
LEDs 13 and 14 Toll Restriction After Answer
LED 04: Message Waiting RCV
LED 06: Disable Hold Display Scrolling Release
3-104
LED 05: LCD Individual Message
3-105
Program 36 – Fixed Call Forward
Program 36 Overview
3-106
Program *36 Overview
3-107
Program 37 – Ring Transfer Camp-onRecall Time
Program 37 Overview
System & Station
Program *37 - Park Recall Timing
Program *37 Overview
3-108
Program Type: Station
3-109
Initialized Default: Assigns Code 31 to all ports
System & Station
3-110
Program 38 Overview
System & Station
Assignments for Electronic Telephone Keystrips
3-111
40, 60,
3-112
System & Station
Strata DK Programming 5/00
System & Station
3-113
DH DN that should ring when the Ring-Down
Timer Program 12-1expires
3-114
Program *38 Overview
System & Station
Program 39 – Flexible Button Assignments
3-115
Initialized Default: See Program
3-116
Feature Buttons Assignments
To assign features to flexible buttons
Program 39 Overview
Table
3-117
System & Station
Program 39 – Flexible Button Assignments
3.See Program *15 for Tenant Group assignments
3-118
To assign directory numbers to flexible buttons
Directory Number Button Assignments
3-119
Button Type
3-120
System & Station
Program 39 – Flexible Button Assignments
Set Call Forward for PhDNs
3-121
System & Station
Alert Signal Button Assignments
Strata AirLink does not support this feature
3-122
Program 39 – Flexible Button Assignments
Alert Signal Button Programming Example
3-123
System & Station
Processor Type: DK14, DK40i, all RCTUs
3-124
System & Station
Program Type: Station
3-125
Program *40 Overview
Program *41-1Overview
Program *41 for DK424 – T1 Assignment Series Part
Series Overview
3-126
System & Station
Program *41-2 – T1 Channel Assignments
3-127
Initialized Default 1 = Loop Start
Initialized Default: 5 -6dB
3-128
Program *41-2Overview
Program *41-3Overview
Program *41 for DK424 – T1 Assignment Series Part
3-129
Initialized Default: 4 -3dB
System & Station
3-130
Program *42 for DK424 – T1 Assignment Series Part
Program *42-1Overview Release 3.1 and earlier
Program *42-2Overview Release 3.1 and earlier
Processor Type: DK14, DK40i, all RCTUs and BCUs
3-131
3-132
Program *50 Overview
System & Station
Program *51 – Station Memory Allocation
3-133
Initialized Default: No memory for all ports
3-134
Program *51 Overview
CLASS OWNER = the station port number that
3-135
System & Station
SELECT = Caller ID or ANI CO Line Number
3-136
Program *52 Overview
3-137
Program 58-1 – Attendant Console Overflow Timer
Program 58 – DK424 Attendant Console Series Part
Program 58-2 – Attendant Console Display Type
LED 02: Answer Button Operation
3-138
Program 58-2Overview
LED 01 Attendant Console Display Type
Program 58-5Overview
3-139
Console
3-140
Console
Console
System
Program 59 Overview
3-141
System & Station
Table
3-142
Additional Feature Button Codes
System & Station
See Program *15 for Tenant Group assignments
3-143
3-144
Program 60-1– SMDR Data Output Options
Program 60-1Overview
Program Type: System
3-145
Initialized Default: Item 2: 10 seconds
System & Station
Item 3: SMDR Output
Program 60-2-7Overview
3-146
Item 2 SMDR Threshold Time
System & Station
3-147
Program 60-8Overview
Initialized Default: No digits
System & Station
Program 69 – Verified Account Codes
3-148
Program Type: System Initialized Default: Blank
Full and Partially Verified Account Codes
Program 69 Overview
3-149
Account Code Digit Length
Program Type System
3-150
Initialized Default: 000 for all VACNs
System & Station
3-151
Program 70 Overview
DNIS/ANI Routing Destinations
Program 71 – DNIS
DNIS Addresses
Program 71-0:DID / Tie / DNIS / ANI Lines
System & Station
Program 71-5:DNIS Number Name Display
DNIS Record Sheet
3-153
DNIS Address
Program 71-0Overview
Program 71-1~71-3Overview
3-154
3-155
Program 71-4Overview
3-156
Program 71-5Overview
Processor Type: DK14, DK40i, all RCTUs and BCUs
3-157
System & Station
Program Type: System
3-158
First Telephone Group
Second Telephone Group
Program *71, *72, *73 Overview
Program Type: System Initialized Default: Blank
Program 72 – DNIS Number Network Table
Assignments
3-159
3-160
Program 72 Overview
3-161
Program 74 – System NT Button Lock Password
Program 74 Overview
3-162
Program 76-1X-Y– DK14, DK40i, all RCTUs and BCUs
Program 76-1Overview
System & Station
Program 76-2Overview
3-163
Initialized Default: All ports 2400 bps
Initialized Default: All LEDs are Off
Program 77-1– Peripheral Options Door Phones
RSIU / RSIS / RMDS, PIOU/PIOUS / IMDU, PEPU
3-164
LED 15: RMDS Protocol
Program 77-1Overview
3-165
LED 20: Door Lock Time
LED 08: Door Phone Ring On External Page
LED 10: DKi Admin/Backup
3-166
LED 14: RMDS or IMDU Modem
LED 05: MOH/NT Relay DK40i, DK424
3-167
LED 06: NT Relay
Program Type: Station
3-168
Initialized Default: All LEDs are Off
System & Station
LEDs 04, 08, 12, and 16: Door Lock Assignments
Program 77-2Overview
3-169
LED 20: Door Phone Ring Count
System & Station
Program 77-3Overview
3-170
Initialized Default: Zones 1~4 assigned to tenant
3-171
Program 77-4Overview
3-172
System & Station
Program 78 – CO Line Special Ringing Assignments
3-173
Initialized Default: All LEDs are Off
3-174
Feature 2: DISA CO Line Assignment
Feature 5: Ring IMDU or RMDS Maintenance Modem
Program 78 Overview
System & Station
Program 79 – Door Phone Ringing
3-175
Initialized Default: All LEDs are Off
LEDs 01~12: Door Phone Ring
Program 79 Overview
3-176
Assignments
Program *79 – Door Phone to DN Flashing
Program *79 Overview
3-177
3-178
Program 80 Overview
3-179
Program *80 Overview
Processor Type: DK14, DK40i, all RCTUs and BCUs
3-180
System & Station
Program Type: System
3-181
Program 81~89 Overview
Auto Attendant
Station Ringing Modes
3-182
Auto Attendant Delay Ring
To set Auto Attendant Delay Ring operation
Attendant Console DK424 only
To program the example
3-183
Auto Attendant Program Example
Processor Type: DK14, DK40i, all RCTUs and BCUs
3-184
System & Station
Program Type: System
Program *84
Programs *81, *84 and *87 Overview
3-185
Program *81
3.See Program *34
3-186
System & Station
1.PDN belongs to Standard Telephone
3-187
System & Station
Program 93 – CO Line Identification
3-188
Program Type: System Initialized Default: Blank
Numeric Mode
Program 93 Overview
3-189
To enter CO line identification
Initialized Default: Prints out customer database
Program 97 – Printing Program Data through SMDR
Program 97 Overview
3-190
Simple Toll Restriction
Toll Restriction Features
Toll Restriction
Toll Restriction Methods
Toll Restriction Override by System Speed Dial
Special Common Carrier Authorization
Station Priority Classes 1~8
Office Code Exception Tables
Completing the Toll Restriction System Record
Completing the Toll Restriction System Record
Program Type
Program 40 – Station CO Line Access
Program 40 – Station CO Line Access
Toll Restriction
Tie Lines
Program 40 Overview
Program 41 - Station Outgoing Call Restriction
Program 41 – Station Outgoing Call Restriction
Toll Restriction
Program Type
Automatic Busy Redial ABR overrides Program
Program 41 Overview
Button
Toll Restriction
Program Type
Processor Type: DK14, DK40i, all RCTUs and BCUs
Program 42-0Overview
4-10
Program 42-1~8- PBX/Centrex Access Codes
Program 42-1~8Overview
Toll Restriction
Program 43 – 0 + Credit Card Dialing Option
4-11
Initialized Default: All LEDS Off
4-12
Program 43 Overview
4-13
Program 44-1~8Overview
4-14
Program 44-91~93Overview
4-15
Program 45-1– LCR/Toll Restriction Dial Plan
Program 45-1Overview
Plan
4-16
Plan
Plan
Post 1995 North American Numbering Plan NANP
4-17
Plans 4~6
Plan
4-18
Plan 7 - 10XXX+1+NXX+NXX/NXX
Plan
Program 45-2– Toll Restriction Disable
Program 45-2– Toll Restriction Disable
Program 45-2Overview
4-19
Description
Program 45-3~6Overview
4-20
Item
Items 4 and
4-21
Items 3 and
4-22
Program 45-8~9– Toll Restriction Override Code
Program 45-8~9Overview
DATA = Office Code
Program *45-1Overview
4-23
SELECT =
Example Centrex assume
Program *45-2Overview
4-24
Example 10-digitDialing
4-25
Processor Type: DK14, DK40i, all RCTUs and BCUs
Program *45-3Overview
4-26
Example
Using or # as the First Digit on ISDN BRI/PRI
4-27
Example
LED 01: Pause following Program *45-3code
Program *45-4– Special Code Dialing Sequence with
Program *45-4Overview
4-28
4-29
LCR Example
4-30
Program *45-5– Overlap Area Code
Program *45-5Overview
4-31
Program 46-2~4Overview
Processor Type: DK14, DK40i, all RCTUs and BCUs
4-32
Toll Restriction
Program Type
4-33
Program 46-6~8Overview
LED 01: 0 Restricted
Programs 46-10~80Overview
4-34
LED 03: 1+AC+555 and AC+555 Allowed
4-35
LED 02: 01 Restricted
Toll Restriction
Programs 46-11~46-81Overview
4-36
Initialized Default: Leaves all LEDs Off
Processor Type: DK14, DK40i, all RCTUs and BCUs
4-37
Toll Restriction
Program Type
4-38
Program 47 Overview
Program Type
4-39
Initialized Default 100 for all ports
Toll Restriction
Station Restriction
Program 48 Overview
4-40
Digit Restriction
Home Area Code
LCR Features
Least Cost Routing
Parameters
Area Code and Office Code Exceptions
Timeout after 0 Zero
LCR Station Access Priority Assignments
LCR Conditions
LCR CO Line Programming Reference Table
LED 02: Not used
LED 01 Enable System LCR
Program 50-1– LCR Parameters
Program 50-1Overview
Program 50-2Overview
LED Button 04: Dial Tone After LCR Access
Program 50-2– LCR Home Area Code
Programs 50-31~5 Overview
Programs 50-31~5 – LCR Special Codes
DATA = LDI Route Plan see Legend below
Program 50-4Overview
SELECT =
Program 50-5Overview
Program 50-5– LCR Local Call Plan Number
Overview for Programs 51~54
Program 50-6- LCR Dial 0 Zero Time-out
Program 50-6Overview
Program Type
Program 51 – LCR Area Codes
5-10
Least Cost Routing
Example
Program 51 Overview
HMIS Example
5-11
Program 50-2– LCR Home Area Code
5-12
Least Cost Routing
Program Type
Example
Program 52 Overview
5-13
Example
Program 50-2– LCR Home Area Code
5-14
Least Cost Routing
Program Type
Least CostRouting
Installation Requiring Time Scheduling Feature
Program 53 Overview
5-15
Least Cost Routing
5-16
HMIS Example
53 for the HMIS
Least Cost Routing
Program 54 – LCR Route Definition Tables
Program 54 Overview
5-17
Modified Digits Table
5-18
Route Definition Number
CO Line Group assigned in Program
5-19
Program 55 – LCR Modified Digits Table
Program 55 Series Overview
5-20
of Dialed Number
Program 55-0Overview
Pause Entry Reference Programs 55-1,
5-21
Least Cost Routing
Program 50-2- LCR Home Area Code
5-22
Program 55-1and 2 Overview
Program Type
Program 56 – LCR Station Group Assignments
5-23
Least Cost Routing
HMIS Example
Program 56 Overview
5-24
Automatic Call Distribution
Assignments
Program 03 – RSIU, RSSU, PIOU, PIOUS ACD/MIS Slot
Program 03 Overview
Program 09 Overview
Program 09 – Auto Attendant Prompt/ACD Group
Assignments
1.Enter Program 09. “SELECT” appears on the LCD
Automatic Call Distribution
Related Programs
Initialized Default: See table below
Program *09 Overview
Program 10-4– ACD/ISDN/Tandem Parameters
LED 02: Not Used
LED 03 Supervisor Monitor Tone and Display
LED 04: ACD Group Unavailable Destination
Program 11 – ACD Timing Assignments
Program 11 – ACD Timing Assignments
Initialized Default: See table below
Automatic Call Distribution
Program 11 Overview
Code 2: Ring Agent Timer
Code 3 After Call Work Timer
Code 4: Ring-Back-ToneRBT Timer
Code 8: Alarm Guard Timer
Code 5: Music Timers 1, 2, and
Code 6: Call Waiting Alarm Timer
Code 7: Call Waiting Alarm Timer
6-10
Code 9: Call Disconnect Timer
Light Button/LEDs of CO lines that should be
Program 14-0Overview
6-11
SELECT =
6-12
Program 14-1– ACD Agent Identification Code
Program 14-1Overview
Program *14-1Overview
To enter an Agent ID name or number
Program 18 - Agent Names for SMIS/MIS Assignments
Program 18 Overview
6-13
Automatic Call Distribution
6-14
To erase data
Numeric Mode
6-15
Program 14-2– ACD Supervisor Passwords
Program 14-2Overview
SELECT = SELECT = ACD Group Number
6-16
Initialized Default Port
Automatic Call Distribution
6-17
Program *14-2Overview
Initialized Default: all blanks
Program 14-3– Announcement/Music Port and Queue
Pattern
6-18
Code 2 Announcement Port Two
Program 14-3Overview
6-19
Code 1 Announcement Port One
Code
6-20
Automatic Call Distribution
Strata DK Programming 5/00
Automatic Call Distribution
Program 14-4– Queue Time Out Overflow Destination
6-21
Initialized Default: Port
6-22
Program 14-4Overview
SELECT =
6-23
= Queue Timer
Automatic Call Distribution
6-24
Program 14-5Overview
Call Queue Overflow Point OP Guide
6-25
Overflow Operation
Non-RepeatingQueue Announcement
6-26
Initialized Default Destination = Incoming port
Program 14-6– After Shift Service Destination
6-27
Program 14-6– After Shift Service Destination
6-28
Program 14-6Overview
Assignments
Program 14-71– Queue Size for Alarm, Immediate
Program 14-71Overview
6-29
6-30
Program 14-72– Queue Size for Alarm
Program 14-72Overview
6-31
Program 14-73- Queue Size for Alarm
Program 14-73Overview
DATA = 2: Call Waiting Alarm 1 and
Program 14-8– Alarm Pattern Assignments
DATA = 0: No Alarm
DATA = 1: Immediate Alarm
Example
6-33
6-34
Program 14-9– Work Unit Assignments
Program 14-9Overview
Program 15 – Ground/Loop/Tie/DID Line Options
Program 71 – DID/Tie/DNIS/ANI Lines
6-35
Program 35 – Station Class of Service
Program 90, 91-1,or 91-9initializes Program
6-36
Automatic Call Distribution
$&+HOS
6-37
Automatic Call Distribution
Call
Strata DK Programming 5/00
6-38
Automatic Call Distribution
Program 39 Overview
Related Programs
6-39
Notes
6-40
Flowchart 6-1ACD Group Call Routing
Automatic Call Distribution
Automatic Call
6-41
Flowchart 6-2ACD Group Queue/Overflow Operation
Automatic Call Distribution
Strata DK Programming 5/00
6-42
Flowchart 6-3ACD Time Out Overflow
Automatic Call Distribution
Notes
6-43
Automatic Call Distribution
Strata DK Programming 5/00
Strata DK Programming 5/00
6-44
Flowchart 6-5After Shift Operation
Automatic Call Distribution
Notes
6-45
Automatic Call Distribution
Strata DK Programming 5/00
Strata DK Programming 5/00
6-46
Automatic Call Distribution
If the agent presses a DN or another
Overflow after announcement/music or
6-47
Automatic Call Distribution
Strata DK Programming 5/00
Strata DK Programming 5/00
6-48
Start: call enters queue from ACD Flowchart
Automatic Call Distribution
Two announcements, then continued music
6-49
Start: call enters queue from ACD Flowchart
Automatic Call Distribution
Automatic Call Distribution
6-50
•the queue timer in Program 11-1expires
•the disconnect timer in Program 11-9expires
System Programs Overview
ISDN
System Programs Overview
Flowchart
ISDN
ISDN Related Programs
ISDN Related Programs
Standard Trunks
ISDN
ISDN Related Programs
Program *16
Primary Rate Interface PRI Programming
Trunk Programs Overview
Programming for ISDN PRI DID Type Call
Guidelines for Programming ISDN Calling Features
Programming for ISDN CO Switch Type
ISDN
Guidelines for Programming ISDN Calling Features
When connecting to a DMS XXX with NI1 protocol
must be Off in Program *66-3when this LED is On
Table 7-3ISDN PRI DNIS Type Call Programming
Programming for ISDN PRI DNIS Type Call
Guidelines for Programming ISDN Calling Features
ISDN
ISDN
Programming for ISDN PRI LDN Type Call
Guidelines for Programming ISDN Calling Features
7-10
Call-By-CallOverview
T1 Example
Example
Call-by-CallLine Sharing
7-11
Example
Call-by-CallMin/Max Control
7-12
7-13
Time Zones
Call-by-CallProgramming
Program 16 – Assign CO Line Groups
Program 16 - Assign CO Line Groups
7-14
7-15
Program *16 – ISDN Trunk Group Type Assignment
Program *16 Overview
7-16
Program *42 – Clock Source
Program *42 Series Overview
Program *43-1Overview
Program *43-1~3Overview
7-17
7-18
Program *43-2Overview
7-19
Program *43-3– Network PRI Interface Assignment
Program *43-3Overview
Program *43-4Overview
SPID Type
Program *44 Overview
7-20
BRI Trunk Number
7-21
Program *60 Overview
Initialized Default: See below
Program *61 - Analog Trunk Services for ISDN
Program *61 Overview
7-22
Initialized Default: See below
Program *62 – Non-ISDNStation Bearer Service
Program *62 Overview
7-23
7-24
Program *63 – ISDN Dialing Parameters
Program *63 Overview
ISDN
Program *64-1– Direct Inward Dialing Parameters
Program *64-1Overview
7-25
7-26
Program *64-2Overview
7-27
Program *65 – ISDN Channel Group Assignment
Program *65 Overview
7-28
Program *66-1– Channel Group Number Parameters
Program *66-1Overview
7-29
Program *66-2Overview
Record Sheet
Program *66-4 Call-by-CallNetwork ID
7-30
Program *66-4Overview
7-31
Program *66-3– Channel Group/Trunk Parameters
Program *66-3Overview
Program *66-3– Channel Group/Trunk Parameters
7-32
Program *66-4 Call-by-CallNetwork ID
ISDN
7-33
Program *66-5Overview
For Programs *66-5and *66-6
Program *66-6Overview
7-34
Initialized Default: Blank
Program *66-7– LDN/Trunk Group Assignments
Program *66-7Overview
7-35
Initialized Default Both Way
Program *67-1– Trunk Group Call Direction
Program *67-1Overview
7-36
Supported
Program *67-2Overview
7-37
Program *67-2– Call Types for ISDN Trunk Group
ISDN
Program *67-3Overview
7-38
Initialized Default: Default =
ISDN
Program *67-4Overview
7-39
Initialized Default: 23 maximum default channels
7-40
Program *67-5– Multiple Time Zone Settings
Program *67-5Overview
LED 02: Outgoing Caller ID Status Change
Program *68-1Overview
7-41
LED 01: Outgoing Caller ID
7-42
Program *68-2– Outbound CNIS Parameters
Program *68-2Overview
7-43
Program *69-1– CNIS Presentation Parameters
Program *69-1Overview
7-44
Program *69-2– Special Number Assignment
Program *69-2Overview
Operation Overview
E911
911 MARY M
SMDR
S004 3710 3710 08:14
5833710
Programming Overview
Program *11-0Overview
LED 11: CAMA Operation Enabled/Disabled
LED 10~07: CAMA Trunk Circuits Enabled/Disabled
Program *11-0– E911/CAMA Trunk Assignments
LED 02: CAMA Trunk Disconnect Operation Options
Program *11-1Overview
Program *11-1– CAMA Trunk Group Line Assignments
Trunk Group
Program *11-2Overview
Hunt from CAMA
Hunt to CAMA Trunk
Program *11-5Overview
Program *11-5– CAMA Digits Sent on 911 Calls
Program *11-6Overview
Program *11-6– E911 Interdigital Timer
E911
Program *11-8Overview
8-10
Initialized Default: Data, Blank
8-11
Program *12 – CESID Station Information
Program *12 Overview
NYY = Office Code XXXX= Station Directory Number
8-12
Processor Type: DK40i, all RCTUs and BCUs Release
Program *13 Overview
8-13
Strata DK Programming 5/00
8-14
E911
Definition
Glossary
GL-1
Term
Definition
GL-2
Glossary
Term
Definition
GL-3
Glossary
Term
Definition
GL-4
Glossary
Term
Definition
GL-5
Glossary
Term
Definition
GL-6
Glossary
Term
Definition
GL-7
Glossary
Term
Definition
GL-8
Glossary
Term
Definition
GL-9
Glossary
Term
Term
GL-10
See RDTU
Glossary
IN-1
Index
IN-2
3-42
IN-3
3-42
8-10 Program *12
IN-4
IN-5
IN-6
IN-7
IN-8
+ROG 6SNU +ROG 6SNU +ROG
DIR = Trunk Group (1~16).