Toshiba DK424 Program 25-1 Built-in AA Incoming Call Overflow Time, Programs 23 and 24 Overview

System & Station

Program 25-1 – Built-in AA Incoming Call Overflow Time

Programs 23 and 24 Overview

Programs 23 and 24 assign customer-supplied Auto Attendant announcement devices (digital announcers) to standard telephone ports (QSTU2, KSTU2, RSTU, RSTU2, PSTU, PESU, RDSU/ RSTS). Use Program 23 to assign devices that deliver primary announcements, dialing options and greetings heard when callers first call in; also, devices that deliver secondary announcements.

Use Program 24 to offer options to unanswered calls routed back to the Auto Attendant. Up to eight devices can be connected to a system. See Primary and secondary announcements below:

Processor Type	Primary	Secondary	Processor Type	Primary	Secondary
	Announcements	Announcements		Announcements	Announcements
DK14	1	1	RCTUBA/BB, B1CU	4	4
DK40i	4	4	RCTUC/D, B2CAU/BU, B3CAU/BU	4	4
RCTUA, RCTUB	4	4	RCTUE/F, B5CAU/BU	4	4

Any combination is allowed within the maximum limitations. For example, three primary announcements and one secondary announcement are allowed.

Ports assigned in Programs 23 and 24 should never be assigned with External Auto Attendant voice mail options in other programs (30, 31, 81~89, etc.)

To allow the built-in Auto Attendant programs to function:

DK424 and DK424i: the RKYS (1, 2, 3, or 4) and BRCS or RRCS must be installed on the RCTU or BCU PCB;

DK40i: the KKYS (1, 2, or 3) must be installed on the K5RCU;

DK14: the QKYS and QRCU3 must be installed in the DK14 KSU.

Overflow stations and delay ring operation is assigned in Programs 81~89.

Program 25-1 – Built-in AA Incoming Call Overflow Time

Processor Type: DK14, DK40i, all RCTUs and BCUs

Program Type: System

Initialized Default: 20 seconds before overflow

✱

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✱￿￿

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✱￿￿

✱￿￿

￿

6SNU

￿

￿

+ROG

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6SNU

￿

+ROG

￿

6SNU

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+ROG

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6SNU

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+ROG

SELECT = 1

AATT TIME = Seconds before overflowing

Enter the number of seconds, 12~24.

System & Station

Program 25-1 Overview

This program sets the time it takes an unanswered incoming Auto Attendant call to overflow to a preassigned station(s). The time can be anywhere from 12 to 24 seconds—the default is 20 seconds. The overflow station or group of stations is assigned in Programs 81~89.

This overflow time applies to the overflow of incoming Auto Attendant calls to normal CO line ringing if either a primary announcement device or K5RCU, K5RCU2, K4RCU3, RRCS, or BRCS (DTMF) circuit is not available.

Note Auto Attendant will not answer when all of the RRCS, BRCS, K5RCU, K5RCU2, K4RCU3 or QRCU2 circuits or primary announcements are busy.

Strata DK Programming 5/00 3-65