Toshiba DK424 Program 14-0Overview, 6-11, Select =, Light Button/LEDs of CO lines that should be

Automatic Call Distribution

Program 14-0 – Loop/Ground Start Line Direct to ACD Group Assignments

Program 14-0 – Loop/Ground Start Line Direct to ACD Group Assignments

Initialized Default: No CO lines assigned to direct ring to ACD Groups (all LEDS Off)

✱

￿

✱￿￿

￿

✱￿￿

✱￿￿

￿

6SNU

￿

￿

+ROG

￿

6SNU

￿

+ROG

￿

6SNU

￿

￿

+ROG

￿

6SNU

￿

￿

+ROG

SELECT = 0

Light Button/LEDs of CO lines that should be

ACD Group Number

assigned to the ACD Group.

Press 6FUROO to advance or 3DJH to go back.

Automatic Call Distribution

Processor	ACD Group	CO Line Range
	Number
DK40i	01~08	001~012
RCTUA	01~08	001~016
RCTUBA/BB	01~08	001~048
RCTUC/D	01~16	001~144
RCTUE/F	01~16	001~200

Processor	ACD Group	CO Line Range
	Number
B1CU	01~08	001~032
B2CAU/BU	01~16	001~120
B3CAU/BU	01~16	001~120
B5CAU/BU	01~16	001~200

ACD Group

Number

ACD CO Line Assignments

(Write in CO lines assigned to direct ring each ACD Group on incoming calls.)

Program 14-0 Overview

Assigns ground and loop start CO lines to directly ring a designated ACD Group. CO lines that are assigned to an ACD Group should also be assigned as a line group in Program 16. A CO line can only be assigned to one ACD Group.

Important! Agent telephones that should receive calls from lines assigned to an ACD Group, should not be assigned a 3RROHG￿/LQH￿*US button or individual CO /LQH buttons (Program 39) for lines that are in the ACD Group.

ACD line calls ring Agent $&'￿&DOO buttons [PhDNs] and ACD calls that overflow ring the overflow destination telephone [DN] buttons or CO /LQH/3RROHG￿/LQH￿*US button.

See Programs *09, 17 (LED 05) and 71-1 for DID/Tie/DNIS/ANI line digit to ACD Group assignments. Also see Program 11 (Code 1~9)—ACD Timing Assignments.)

Note Program assignment 78-61~63 overrides Program 14-0 CO line assignments.

Strata DK Programming 5/00 6-11