Toshiba DK424I, dk14, DK40I manual Automatic Call Distribution, Isdn

	Contents
Automatic Call Distribution
Program 51 – LCR Area Codes	5-10
Program 52 – LCR Office Code Exceptions for Specified Area Code	5-12
Program 53 – LCR Schedule Assignments for LCR Plans	5-14
Program 54 – LCR Route Definition Tables	5-17
Program 55 – LCR Modified Digits Table	5-19
Program 55-0 – Delete Number of Digits From the Front of Dialed Number	5-20
Program 55-1 and 2 – Add Digits Before and/or After the Dialed Number	5-21
Program 56 – LCR Station Group Assignments	5-23
Chapter 6 – Automatic Call Distribution
Program 03 – RSIU, RSSU, PIOU, PIOUS ACD/MIS Slot Assignments	6-2
Program 09 – Auto Attendant Prompt/ACD Group Assignments	6-3
Program *09 – ACD Group DID Line Digit Assignments	6-5
Program 10-4 – ACD/ISDN/Tandem Parameters	6-6
Program 11 – ACD Timing Assignments	6-7
Program 14-0 – Loop/Ground Start Line Direct to ACD Group Assignments	6-11
Program 14-1 – ACD Agent Identification Code Assignments	6-12
Program *14-1 – Auto Answer with Zip Tone Assigned to Agent ID	6-12
Program 18 – Agent Names for SMIS/MIS Assignments	6-13
Program 14-2 – ACD Supervisor Passwords	6-15
Program *14-2 – DID, Tie, DNIS, ANI Line After Shift/Overflow Substitution Destinations	6-16
Program 14-3 – Announcement/Music Port and Queue Pattern	6-18
Program 14-4 – Queue Time Out Overflow Destination	6-21
Program 14-5 – Overflow Point and Ring No Answer Routing Destination	6-23
Program 14-6 – After Shift Service Destination	6-27
Program 14-71 – Queue Size for Alarm, Immediate Assignments	6-29
Program 14-72 – Queue Size for Alarm 1	6-30
Program 14-73 – Queue Size for Alarm 2	6-31
Program 14-8 – Alarm Pattern Assignments	6-32
Program 14-9 – Work Unit Assignments	6-34
Program 15 – Ground/Loop/Tie/DID Line Options	6-35
Program 17 – DID/Tie Line Options	6-35
Program 35 – Station Class of Service	6-35
Program 71 – DID/Tie/DNIS/ANI Lines	6-35
Program 39 – Flexible Button Assignments for ACD Telephones	6-36
Chapter 7 – ISDN
System Programs Overview	7-1
ISDN Related Programs	7-3
Trunk Programs Overview	7-5
Guidelines for Programming ISDN Calling Features	7-6
Programming for ISDN CO Switch Type	7-6
Programming for ISDN PRI DID Type Call	7-6
Programming for ISDN PRI DNIS Type Call	7-8
Programming for ISDN PRI LDN Type Call	7-9
Call-By-Call Overview	7-10
T1 Example	7-10
Call-by-Call Line Sharing	7-11
Call-by-Call Min/Max Control	7-12

Strata DK Programming 5/00 v