Flowchart 6-1 ACD Group Call Routing

Automatic Call Distribution

Program 39 – Flexible Button Assignments for ACD Telephones

Possible ways to route CO line calls to ACD group.

CO line transferred to ACD Group

(XX = 01~16). Internal [DN] calls cannot be transferred to ACD groups.

Loop and ground start CO lines are assigned to ACD groups in Program 14-0.

DID/tie/DNIS/ANI line incoming digits are assigned to ACD Groups in Program *09 or Program 71.

DK built-in Auto Attendant “one digit prompts” are assigned to ACD groups in Program 09.

From another ACD group: call overflow attempt, or all agents unavailable, or in After Shift mode.

Ring idle agent telephone per ring agent timer in Program 11-2; if agent does not answer, ring next idle agent per timer and continue until all idle agent telephones are rung or an agent answers the call.

No	Does an Agent
	answer?
		Yes

	Talk on ACD call.

Ring No Answer (RNA) overflow to destination set in Program 14-5. See ACD Flowchart 6-7.

Send call to ACD Group queue: go to ACD Flowchart 6-2.

Call is

routed to

ACD

Group.

Yesan Agent

button

idle?

Is the

call attempting to overflow from another ACD Group

queue?

Are all Agents logged

out or has the supervisor ended the shift?

Are all Agents unavailable?

Notes

♦Internal [DN] and external DISA callers cannot direct dial into ACD Groups.

♦If an Agent ACD Call button is idle, ACD calls will busy override and ring the button even if an Agent is busy on

another [DN] or CO button.

		Do not overflow. Remain in
	Yes	original queue and continue
	Yes	to look for an idle Agent in the
		to look for an idle Agent in the
		overflow group and in the
		original group.

Yes		Call routes to ACD Group's
Yes		After Shift destination. See
		ACD Flowchart 6-5.

Yes	Call routes to ACD Group's
Yes	After Shift destination or
	Overflow Point destination.
	See ACD Flowchart 6-6.

Does an

agent become idle

before Program 11-4 timer

expires?

Continue

Send ring back tone to the caller for the time duration set in Program 11-4 or until an agent becomes idle.

Yes

Direct

If the answer to all the above questions is no, then one or more agents are in the available mode but are talking on other calls or in After Call Work mode.

Continue

Is the call a direct CO line

call, or other type: transferred from a Other station or Auto Attendant, routed from

another ACD group because all agents

are unavailable or in After Shift

Mode?

Send call to ACD Group queue: go to ACD Flowchart 6-2.

0875

6-40	Strata DK Programming 5/00

DK424, DK424I, DK40I, dk14 specifications

The Toshiba DK14 and DK40I are advanced digital video recorders (DVRs) that have redefined the standard for high-quality video surveillance systems. Designed primarily for security applications, both models boast a suite of impressive features, making them ideal choices for various environments, including commercial, retail, and educational settings.

The Toshiba DK14 stands out with its exceptional recording capabilities. It supports high-definition video capture, ensuring that every detail is captured with crystal clarity. The device can handle multiple camera inputs, allowing users to connect several surveillance cameras simultaneously, depending on the configuration. With its robust storage capacity, the DK14 can accommodate extended recording times, making it suitable for long-term surveillance needs.

One of the key characteristics of the DK14 is its user-friendly interface, which simplifies operation for both novice and experienced users. The system comes equipped with advanced motion detection technology, enabling it to trigger recording only when movement is detected, significantly optimizing storage use. Moreover, it features remote access capabilities, allowing users to monitor live feeds and review recorded footage from virtually anywhere via smartphone or computer.

In comparison, the Toshiba DK40I offers enhanced features targeted towards users requiring higher processing power and larger storage capabilities. This model is equipped with advanced compression technologies such as H.264, which reduces file sizes without compromising video quality. It can support higher-resolution cameras, further enhancing the clarity and detail of recorded footage.

The DK40I also prides itself on its scalability, accommodating numerous input channels, making it suitable for expansive surveillance setups. Another significant feature is its sophisticated alarm management system, which can integrate with various security sensors and alarms, providing users seamless control over their security environment. The device also supports various video outputs, including HDMI and VGA, ensuring compatibility with a wide range of display systems.

Both models utilize Toshiba's commitment to reliability and performance, incorporating high-grade components designed to withstand the rigors of continuous operation. They are engineered for ease of maintenance, with options for firmware updates and technical support, ensuring that users benefit from the latest advancements in surveillance technology.

Overall, Toshiba’s DK14 and DK40I represent cutting-edge solutions in the realm of digital video recording, offering exceptional performance, versatility, and user-friendly features to cater to diverse surveillance needs.

Toshiba DK40I, dk14, DK424I manual Flowchart 6-1 ACD Group Call Routing

Models: DK424 DK424I DK40I dk14

Automatic Call Distribution

Program 39 – Flexible Button Assignments for ACD Telephones